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Pick your industry. Launch the workflow.

16 industries and 32 ready-to-run WhatsApp workflows. Each one comes with the customer journeys, message templates and integrations already mapped — start from a working playbook, not a blank dashboard.

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By industry (16)By use case (32)

By industry

Built for how your industry sells

Vertical playbooks, not a generic starter kit — the exact journeys your buyers follow, pre-written templates ready for Meta review, and the integrations your stack already uses.

3–5×

E-commerce & D2C

typical ROI on cart-recovery campaigns

Recover abandoned carts, confirm orders, ship COD verifications and re-engage buyers — on a channel where read rates run high (often cited around 90%+) within minutes.

WhatsApp for E-commerce & D2C
-40%

Healthcare

typical reduction in appointment no-shows

Appointment reminders, report delivery, and follow-up care journeys on the channel patients check first — with consent and privacy built in.

WhatsApp for Healthcare
2×

Education & EdTech

typical improvement in enquiry-to-enrolment conversion

Counsel applicants, chase fee payments, share timetables and re-engage dropped leads — at a fraction of call-centre cost.

WhatsApp for Education & EdTech
60%

Banking & Finance

typical lower cost per resolved query vs voice support

Transaction alerts, EMI reminders, KYC journeys and OTPs on WhatsApp — with the audit trail and controls your compliance team demands.

WhatsApp for Banking & Finance
<1 min

Real Estate

first response to every new lead

Instant brochure delivery, site-visit scheduling and drip nurture for long sales cycles — connected to your lead sources and CRM.

WhatsApp for Real Estate
25%

Retail & Offline

of one-time buyers typically converted to repeat customers

QR-code opt-ins at the counter, festival offers, loyalty updates and restock alerts — WhatsApp is the loyalty card your customers can't lose.

WhatsApp for Retail & Offline
-32%

Travel & Hospitality

booking no-shows after WhatsApp reminders

Confirm bookings in seconds, deliver itineraries where travellers actually read them, and nudge guests before check-in — all on WhatsApp. Properties running reminders typically cut no-shows by a third.

WhatsApp for Travel & Hospitality
+25%

Restaurants & Food

lift in repeat orders from WhatsApp win-back offers

Order confirmations, live delivery tracking, table reservations and menu broadcasts — on the channel your diners check between every course.

WhatsApp for Restaurants & Food
-28%

Logistics & Delivery

reduction in failed delivery attempts

Send live shipment updates, confirm addresses before dispatch and let customers reschedule in one tap — on the app they already check twenty times a day.

WhatsApp for Logistics & Delivery
-32%

Automotive

fewer missed service appointments

Book test drives, remind owners when service is due and push live job-card updates — all on the one channel your customers open within minutes. InfiQ keeps dealerships and service centres in the conversation long after the sale.

WhatsApp for Automotive
-42%

Fitness & Wellness

drop in class no-shows

Remind members before every class, nudge renewals before they lapse and send progress check-ins between sessions — all on the app your members open 20 times a day.

WhatsApp for Fitness & Wellness
-28%

Salons & Spas

fewer appointment no-shows

Automate booking reminders, stylist confirmations and aftercare follow-ups on WhatsApp — and turn one-time walk-ins into members who renew their packages on time.

WhatsApp for Salons & Spas
-38%

Events & Ticketing

fewer event-day no-shows

Deliver QR tickets the moment payment clears, send event-day reminders with gate directions, and collect feedback while the applause is still fresh. All on the channel your audience checks 20 times a day.

WhatsApp for Events & Ticketing
+18%

Insurance

more policies renewed on time

Premium reminders that land before the grace period, claim status updates at every stage, and KYC documents collected in the same thread — no call queues, no lost paperwork.

WhatsApp for Insurance
2.4×

Professional Services

faster document collection than email

Qualify leads in minutes, collect documents in one thread and get invoices paid on time — on the channel your clients check 20 times a day. Built for agencies, accountants, consultants and law firms.

WhatsApp for Professional Services
2.5×

Nonprofits & NGOs

typical lift in repeat donations

Send instant donation receipts, coordinate volunteer shifts and mobilise supporters for events — opt-in first, on the channel they actually read.

WhatsApp for Nonprofits & NGOs

By use case

Ready-to-run WhatsApp workflows

Single workflows you can launch this week — from cart recovery and OTP delivery to loyalty programs and staff alerts.

22%

Abandoned cart recovery

of abandoned carts recovered

A shopper leaves at checkout; InfiQ sends a WhatsApp reminder with their exact cart and a one-tap link to finish — at 1 hour, then again at 24 if needed. Stores typically recover 15–25% of abandoned carts this way, against 2–3% from email alone.

Abandoned cart recovery on WhatsApp
42%

Order tracking notifications

fewer WISMO tickets

Trigger confirmed, packed, shipped, out-for-delivery and delivered updates straight from your order system, each with a live tracking button. Customers stop asking where their order is — teams typically cut WISMO tickets by 40% within the first month.

Order tracking notifications on WhatsApp
35%

COD order confirmation

typical cut in RTO losses

The moment a cash-on-delivery order lands, an automated WhatsApp message asks the buyer to confirm or cancel with one tap — and to check the delivery address while they're at it. Unconfirmed and cancelled orders never leave the warehouse, so you stop paying forward and return shipping on parcels nobody accepts.

COD order confirmation on WhatsApp
<5s

OTP authentication

typical OTP delivery time

Deliver one-time passwords and login codes over WhatsApp using Meta's authentication template category, complete with a copy-code button. Businesses in India typically see very high delivery at 30–40% lower cost per code than SMS.

OTP authentication on WhatsApp
45%

Appointment reminders

fewer no-shows with two-touch WhatsApp reminders

InfiQ sends WhatsApp reminders at T-24h and T-2h straight from your calendar or CRM, with confirm and reschedule buttons built in. Clinics, salons and consultancies typically cut no-shows by 40–50% in the first month.

Appointment reminders on WhatsApp
<2 min

Lead qualification

from enquiry to scored, routed lead

The moment a lead lands — from a form, missed call or QR scan — a bot opens the WhatsApp conversation and asks about budget, intent and timeline. Answers are scored in real time, and hot leads reach your sales team with the full transcript before a competitor picks up the phone.

Lead qualification on WhatsApp
40%

Customer feedback surveys

typical survey response rate

Send a one-tap rating or NPS question in the same WhatsApp thread as the order or support chat, minutes after it closes. Low scores route straight to an agent before they turn into public reviews — and response rates typically run 8× what email surveys manage.

Customer feedback surveys on WhatsApp
3×

Loyalty & rewards program

higher redemption than email coupons

Your POS or CRM triggers points balances, tier upgrades, birthday offers and expiry reminders straight into a WhatsApp chat members already open daily. No app to download, no card to carry — typical programs see reward redemption around 22%, against 3–8% for email coupons.

Loyalty & rewards program on WhatsApp
35%

Payment reminders

fewer late payments

Automated reminders go out before, on and after the due date — each with a payment link one tap away. A gateway webhook stops the sequence the moment money lands and drops the receipt into the same thread.

Payment reminders on WhatsApp
2.4×

Catalog commerce

higher conversion than mobile web checkout

Customers browse your products, build a cart and place the order without ever leaving the conversation. A payment link lands in the same thread — typical stores see checkout completion near 78%, well above mobile web.

Catalog commerce on WhatsApp
85%

Promotional broadcasts

typical open rate within 24 hours

Send offers, launches and festival sales to opted-in customers, segmented by what they buy and where they are. Typical broadcasts see 85% open rates within a day — with frequency caps that keep your quality rating green.

Promotional broadcasts on WhatsApp
2.4×

Drip & nurture campaigns

typical conversion lift over a single broadcast blast

A drip campaign enrols every new signup into a timed WhatsApp sequence — welcome on day 0, proof on day 2, offer on day 5 — and removes them the moment they buy. Leads that would have gone cold get four to six chances to convert, on a channel where each step gets read by 90%+ of recipients.

Drip & nurture campaigns on WhatsApp
14%

Win-back campaigns

of lapsed customers reactivated, typical

A win-back campaign automatically messages customers who haven't ordered in 60 or 90 days with a personalised offer — and stops the moment they buy. Typical programmes reactivate 12–18% of lapsed customers at a fraction of what acquiring new ones costs.

Win-back campaigns on WhatsApp
3×

Referral programs

higher conversion on referred leads vs cold outreach

Ask for the referral at the moment satisfaction peaks — right after delivery or a 5-star rating — with a personal code your customer forwards in one tap. Both sides get rewarded automatically, and every friend who orders is tracked back to the exact code that brought them.

Referral programs on WhatsApp
2×

Event reminders & RSVP

typical show-up rate lift over email-only reminders

Confirm every registration on WhatsApp, then send timed reminders with the join link at T-1 day and T-1 hour. Events run on InfiQ typically see show-up rates near 60% — roughly double what email reminders manage.

Event reminders & RSVP on WhatsApp
68%

Document collection

of documents arrive within 24 hours of the request

Send a checklist on WhatsApp, let customers upload PDFs and photos in the same thread, and track every item's status automatically. Reminders chase the missing pieces so your team doesn't — most files complete in about 2 days instead of a week.

Document collection on WhatsApp
2.1×

KYC and account onboarding

faster completion than email-led KYC

Collect PAN, Aadhaar and selfie uploads step by step in chat, push verification status automatically, and nudge anyone who stalls. Businesses running KYC on WhatsApp typically see completion rates near 70%, against 30–40% on email and portal flows.

KYC and account onboarding on WhatsApp
65%

Support ticket deflection

of queries resolved without an agent

A bot on your WhatsApp number answers order status, returns and policy questions the moment they arrive, and escalates everything else to your team with the full conversation attached. Businesses running deflection flows typically resolve 60–70% of inbound queries without an agent touching them.

Support ticket deflection on WhatsApp
80%

FAQ automation

of repeat questions resolved without an agent

A menu bot handles your top questions with tap-to-answer buttons, while AI trained on your own content fields everything typed free-form — hours, pricing, availability, policies. Your team stops retyping the same 20 answers and only steps in when a conversation genuinely needs a human.

FAQ automation on WhatsApp
<60s

Human handoff & escalation

from bot to live agent

When the bot reaches its limit, the chat moves to a live agent with the full transcript, collected attributes and routing already handled. Agents pick up mid-conversation in under a minute, and customers never explain their problem twice.

Human handoff & escalation on WhatsApp
4×

CSAT tracking

more responses than email CSAT surveys

When a conversation closes, InfiQ sends a 1–5 rating request in the same WhatsApp thread — no links, no forms, no app switch. Scores land on agent scorecards in real time, and anything under 3 triggers a follow-up before the customer walks away.

CSAT tracking on WhatsApp
22%

Back-in-stock alerts

waitlist-to-order conversion within 24 hours

Customers tap "Notify me" on a sold-out product and join a WhatsApp waitlist tied to that exact variant. When inventory syncs back, every opt-in gets an instant alert with a reserve window — and around one in five orders within 24 hours.

Back-in-stock alerts on WhatsApp
3.4×

Price drop alerts

typical conversion lift vs email price alerts

InfiQ watches the products your shoppers save and sends a WhatsApp alert the second the price falls below their threshold. Typical alerts see 41% click-through and convert around 3× better than the same message sent on email.

Price drop alerts on WhatsApp
35%

Delivery scheduling

fewer return-to-origin orders

Customers pick or reschedule a delivery slot with one tap on WhatsApp and confirm the address before your rider leaves the hub. Failed attempts trigger an automatic recovery flow that rescues the order before it ships back as a return.

Delivery scheduling on WhatsApp
68%

Warranty registration

of QR scans complete registration

A QR code on the packaging opens WhatsApp with a prefilled message — the customer sends it, attaches the invoice photo, and the warranty is active in under a minute. Proof stays in the chat, your CRM gets the record, and AMC renewal reminders go out before cover lapses.

Warranty registration on WhatsApp
2.3×

Subscription renewals

renewal rate vs email reminders

InfiQ sends renewal reminders on WhatsApp before expiry, each carrying a payment link that completes the renewal in one tap. If the date slips, grace-period nudges and a churn-save offer bring lapsed members back before they're gone for good.

Subscription renewals on WhatsApp
2.4×

Customer onboarding journeys

higher activation than email-only onboarding

A timed WhatsApp sequence walks each signup from account created to first value — a welcome message, a short setup checklist, then tips triggered by what they actually do. Teams running onboarding on WhatsApp typically see 90%+ read rates and 2–3× the activation of email-only flows.

Customer onboarding journeys on WhatsApp
<60s

Staff alerts & notifications

typical time from trigger to acknowledgement

Push new-order pings, shift rosters and escalation alerts to staff WhatsApp the moment your systems fire them, each with a one-tap acknowledge button. Alerts that sat unread in email get seen in under a minute — and you can see exactly who confirmed, and when.

Staff alerts & notifications on WhatsApp
50+

Multilingual support

languages served from one inbox

InfiQ detects each customer's language from their first message and replies in kind — chatbot answers, approved templates and agent replies translated across 50+ languages. Teams typically resolve non-English chats 38% faster without hiring for every region.

Multilingual support on WhatsApp
90%

WhatsApp newsletter

of subscribers read a typical issue within 24 hours

Send an opt-in weekly digest — tips, updates, curated picks — straight to WhatsApp, where a typical issue is read by around 90% of your list within a day, against roughly 20% opens on email. InfiQ handles consent capture, scheduling, segmentation and list hygiene so the channel stays warm and compliant.

WhatsApp newsletter on WhatsApp
3×

Flash sales & limited offers

more orders than the same offer sent by email

Segment your list, send a time-boxed offer, then automatically remind everyone who hasn't bought before it expires. Most WhatsApp messages are read within 15 minutes, so a 6-hour sale actually gets seen in hour one — not after it ends.

Flash sales & limited offers on WhatsApp
3×

Product recommendations

higher conversion than email recommendations

Send each customer a follow-on product picked from what they actually bought, timed for when they're ready to buy again. Typical attach rates run 8–14%, and every sale is attributed back to the template that drove it.

Product recommendations on WhatsApp

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Don't see your workflow?

If your customers are on WhatsApp, InfiQ fits. Describe your process and we'll map it to the exact templates, flows and automations it needs.

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