Solutions

Pick your industry. Launch the workflow.

16 industries and 32 ready-to-run WhatsApp workflows. Each one comes with the customer journeys, message templates and integrations already mapped — start from a working playbook, not a blank dashboard.

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By industry

Built for how your industry sells

Vertical playbooks, not a generic starter kit — the exact journeys your buyers follow, pre-written templates ready for Meta review, and the integrations your stack already uses.

3–5× typical ROI on cart-recovery campaigns

E-commerce & D2C

Recover abandoned carts, confirm orders, ship COD verifications and re-engage buyers — on a channel where read rates run high (often cited around 90%+) within minutes.

-40% typical reduction in appointment no-shows

Healthcare

Appointment reminders, report delivery, and follow-up care journeys on the channel patients check first — with consent and privacy built in.

2× typical improvement in enquiry-to-enrolment conversion

Education & EdTech

Counsel applicants, chase fee payments, share timetables and re-engage dropped leads — at a fraction of call-centre cost.

60% typical lower cost per resolved query vs voice support

Banking & Finance

Transaction alerts, EMI reminders, KYC journeys and OTPs on WhatsApp — with the audit trail and controls your compliance team demands.

<1 min first response to every new lead

Real Estate

Instant brochure delivery, site-visit scheduling and drip nurture for long sales cycles — connected to your lead sources and CRM.

25% of one-time buyers typically converted to repeat customers

Retail & Offline

QR-code opt-ins at the counter, festival offers, loyalty updates and restock alerts — WhatsApp is the loyalty card your customers can't lose.

-32% booking no-shows after WhatsApp reminders

Travel & Hospitality

Confirm bookings in seconds, deliver itineraries where travellers actually read them, and nudge guests before check-in — all on WhatsApp. Properties running reminders typically cut no-shows by a third.

+25% lift in repeat orders from WhatsApp win-back offers

Restaurants & Food

Order confirmations, live delivery tracking, table reservations and menu broadcasts — on the channel your diners check between every course.

-28% reduction in failed delivery attempts

Logistics & Delivery

Send live shipment updates, confirm addresses before dispatch and let customers reschedule in one tap — on the app they already check twenty times a day.

-32% fewer missed service appointments

Automotive

Book test drives, remind owners when service is due and push live job-card updates — all on the one channel your customers open within minutes. InfiQ keeps dealerships and service centres in the conversation long after the sale.

-42% drop in class no-shows

Fitness & Wellness

Remind members before every class, nudge renewals before they lapse and send progress check-ins between sessions — all on the app your members open 20 times a day.

-28% fewer appointment no-shows

Salons & Spas

Automate booking reminders, stylist confirmations and aftercare follow-ups on WhatsApp — and turn one-time walk-ins into members who renew their packages on time.

-38% fewer event-day no-shows

Events & Ticketing

Deliver QR tickets the moment payment clears, send event-day reminders with gate directions, and collect feedback while the applause is still fresh. All on the channel your audience checks 20 times a day.

+18% more policies renewed on time

Insurance

Premium reminders that land before the grace period, claim status updates at every stage, and KYC documents collected in the same thread — no call queues, no lost paperwork.

2.4× faster document collection than email

Professional Services

Qualify leads in minutes, collect documents in one thread and get invoices paid on time — on the channel your clients check 20 times a day. Built for agencies, accountants, consultants and law firms.

2.5× typical lift in repeat donations

Nonprofits & NGOs

Send instant donation receipts, coordinate volunteer shifts and mobilise supporters for events — opt-in first, on the channel they actually read.

By use case

Ready-to-run WhatsApp workflows

Single workflows you can launch this week — from cart recovery and OTP delivery to loyalty programs and staff alerts.

22% of abandoned carts recovered

Abandoned cart recovery

A shopper leaves at checkout; InfiQ sends a WhatsApp reminder with their exact cart and a one-tap link to finish — at 1 hour, then again at 24 if needed. Stores typically recover 15–25% of abandoned carts this way, against 2–3% from email alone.

42% fewer WISMO tickets

Order tracking notifications

Trigger confirmed, packed, shipped, out-for-delivery and delivered updates straight from your order system, each with a live tracking button. Customers stop asking where their order is — teams typically cut WISMO tickets by 40% within the first month.

35% typical cut in RTO losses

COD order confirmation

The moment a cash-on-delivery order lands, an automated WhatsApp message asks the buyer to confirm or cancel with one tap — and to check the delivery address while they're at it. Unconfirmed and cancelled orders never leave the warehouse, so you stop paying forward and return shipping on parcels nobody accepts.

<5s typical OTP delivery time

OTP authentication

Deliver one-time passwords and login codes over WhatsApp using Meta's authentication template category, complete with a copy-code button. Businesses in India typically see very high delivery at 30–40% lower cost per code than SMS.

45% fewer no-shows with two-touch WhatsApp reminders

Appointment reminders

InfiQ sends WhatsApp reminders at T-24h and T-2h straight from your calendar or CRM, with confirm and reschedule buttons built in. Clinics, salons and consultancies typically cut no-shows by 40–50% in the first month.

<2 min from enquiry to scored, routed lead

Lead qualification

The moment a lead lands — from a form, missed call or QR scan — a bot opens the WhatsApp conversation and asks about budget, intent and timeline. Answers are scored in real time, and hot leads reach your sales team with the full transcript before a competitor picks up the phone.

40% typical survey response rate

Customer feedback surveys

Send a one-tap rating or NPS question in the same WhatsApp thread as the order or support chat, minutes after it closes. Low scores route straight to an agent before they turn into public reviews — and response rates typically run 8× what email surveys manage.

3× higher redemption than email coupons

Loyalty & rewards program

Your POS or CRM triggers points balances, tier upgrades, birthday offers and expiry reminders straight into a WhatsApp chat members already open daily. No app to download, no card to carry — typical programs see reward redemption around 22%, against 3–8% for email coupons.

35% fewer late payments

Payment reminders

Automated reminders go out before, on and after the due date — each with a payment link one tap away. A gateway webhook stops the sequence the moment money lands and drops the receipt into the same thread.

2.4× higher conversion than mobile web checkout

Catalog commerce

Customers browse your products, build a cart and place the order without ever leaving the conversation. A payment link lands in the same thread — typical stores see checkout completion near 78%, well above mobile web.

85% typical open rate within 24 hours

Promotional broadcasts

Send offers, launches and festival sales to opted-in customers, segmented by what they buy and where they are. Typical broadcasts see 85% open rates within a day — with frequency caps that keep your quality rating green.

2.4× typical conversion lift over a single broadcast blast

Drip & nurture campaigns

A drip campaign enrols every new signup into a timed WhatsApp sequence — welcome on day 0, proof on day 2, offer on day 5 — and removes them the moment they buy. Leads that would have gone cold get four to six chances to convert, on a channel where each step gets read by 90%+ of recipients.

14% of lapsed customers reactivated, typical

Win-back campaigns

A win-back campaign automatically messages customers who haven't ordered in 60 or 90 days with a personalised offer — and stops the moment they buy. Typical programmes reactivate 12–18% of lapsed customers at a fraction of what acquiring new ones costs.

3× higher conversion on referred leads vs cold outreach

Referral programs

Ask for the referral at the moment satisfaction peaks — right after delivery or a 5-star rating — with a personal code your customer forwards in one tap. Both sides get rewarded automatically, and every friend who orders is tracked back to the exact code that brought them.

2× typical show-up rate lift over email-only reminders

Event reminders & RSVP

Confirm every registration on WhatsApp, then send timed reminders with the join link at T-1 day and T-1 hour. Events run on InfiQ typically see show-up rates near 60% — roughly double what email reminders manage.

68% of documents arrive within 24 hours of the request

Document collection

Send a checklist on WhatsApp, let customers upload PDFs and photos in the same thread, and track every item's status automatically. Reminders chase the missing pieces so your team doesn't — most files complete in about 2 days instead of a week.

2.1× faster completion than email-led KYC

KYC and account onboarding

Collect PAN, Aadhaar and selfie uploads step by step in chat, push verification status automatically, and nudge anyone who stalls. Businesses running KYC on WhatsApp typically see completion rates near 70%, against 30–40% on email and portal flows.

65% of queries resolved without an agent

Support ticket deflection

A bot on your WhatsApp number answers order status, returns and policy questions the moment they arrive, and escalates everything else to your team with the full conversation attached. Businesses running deflection flows typically resolve 60–70% of inbound queries without an agent touching them.

80% of repeat questions resolved without an agent

FAQ automation

A menu bot handles your top questions with tap-to-answer buttons, while AI trained on your own content fields everything typed free-form — hours, pricing, availability, policies. Your team stops retyping the same 20 answers and only steps in when a conversation genuinely needs a human.

<60s from bot to live agent

Human handoff & escalation

When the bot reaches its limit, the chat moves to a live agent with the full transcript, collected attributes and routing already handled. Agents pick up mid-conversation in under a minute, and customers never explain their problem twice.

4× more responses than email CSAT surveys

CSAT tracking

When a conversation closes, InfiQ sends a 1–5 rating request in the same WhatsApp thread — no links, no forms, no app switch. Scores land on agent scorecards in real time, and anything under 3 triggers a follow-up before the customer walks away.

22% waitlist-to-order conversion within 24 hours

Back-in-stock alerts

Customers tap "Notify me" on a sold-out product and join a WhatsApp waitlist tied to that exact variant. When inventory syncs back, every opt-in gets an instant alert with a reserve window — and around one in five orders within 24 hours.

3.4× typical conversion lift vs email price alerts

Price drop alerts

InfiQ watches the products your shoppers save and sends a WhatsApp alert the second the price falls below their threshold. Typical alerts see 41% click-through and convert around 3× better than the same message sent on email.

35% fewer return-to-origin orders

Delivery scheduling

Customers pick or reschedule a delivery slot with one tap on WhatsApp and confirm the address before your rider leaves the hub. Failed attempts trigger an automatic recovery flow that rescues the order before it ships back as a return.

68% of QR scans complete registration

Warranty registration

A QR code on the packaging opens WhatsApp with a prefilled message — the customer sends it, attaches the invoice photo, and the warranty is active in under a minute. Proof stays in the chat, your CRM gets the record, and AMC renewal reminders go out before cover lapses.

2.3× renewal rate vs email reminders

Subscription renewals

InfiQ sends renewal reminders on WhatsApp before expiry, each carrying a payment link that completes the renewal in one tap. If the date slips, grace-period nudges and a churn-save offer bring lapsed members back before they're gone for good.

2.4× higher activation than email-only onboarding

Customer onboarding journeys

A timed WhatsApp sequence walks each signup from account created to first value — a welcome message, a short setup checklist, then tips triggered by what they actually do. Teams running onboarding on WhatsApp typically see 90%+ read rates and 2–3× the activation of email-only flows.

<60s typical time from trigger to acknowledgement

Staff alerts & notifications

Push new-order pings, shift rosters and escalation alerts to staff WhatsApp the moment your systems fire them, each with a one-tap acknowledge button. Alerts that sat unread in email get seen in under a minute — and you can see exactly who confirmed, and when.

50+ languages served from one inbox

Multilingual support

InfiQ detects each customer's language from their first message and replies in kind — chatbot answers, approved templates and agent replies translated across 50+ languages. Teams typically resolve non-English chats 38% faster without hiring for every region.

90% of subscribers read a typical issue within 24 hours

WhatsApp newsletter

Send an opt-in weekly digest — tips, updates, curated picks — straight to WhatsApp, where a typical issue is read by around 90% of your list within a day, against roughly 20% opens on email. InfiQ handles consent capture, scheduling, segmentation and list hygiene so the channel stays warm and compliant.

3× more orders than the same offer sent by email

Flash sales & limited offers

Segment your list, send a time-boxed offer, then automatically remind everyone who hasn't bought before it expires. Most WhatsApp messages are read within 15 minutes, so a 6-hour sale actually gets seen in hour one — not after it ends.

3× higher conversion than email recommendations

Product recommendations

Send each customer a follow-on product picked from what they actually bought, timed for when they're ready to buy again. Typical attach rates run 8–14%, and every sale is attributed back to the template that drove it.

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