Collect every PDF and photo in one chat.

Yes — the first message must go to a number that has opted in to hear from you, typically captured at application, sign-up or in-store. InfiQ stores the opt-in source and timestamp against each contact, so you have a consent record for every request you send.

The opening message is a utility template, which Meta reviews before use — approval usually takes minutes to a few hours. Once the customer replies, a 24-hour session opens and your bot or agents can exchange free-form messages and files without further approvals.

Customers can send images up to 5 MB and PDFs or other documents up to 100 MB, which covers bank statements, ID proofs and scanned agreements comfortably. InfiQ captures the original file plus metadata like sender, timestamp and matched checklist item.

Every received file fires a webhook, so InfiQ can push it to your DMS, S3, Google Drive or CRM in real time, renamed with the customer ID and document type. You can also export a complete file bundle per customer once the checklist closes.

Inside the 24-hour session you can nudge freely; after that, reminders go out as approved utility templates. Two to three spaced reminders over five days is the pattern that completes the most files without complaints — InfiQ stops the sequence the moment the last item arrives.

An agent or an automated check can mark the item as rejected with a reason, and the chat immediately asks for a re-upload — "the photo is blurry, please retake in good light." The checklist item stays open until a valid file replaces it, so nothing slips through as done.