Confirm every COD order before it ships.

Order confirmations use Meta's utility template category, which covers transactional messages tied to a purchase. You should still capture consent at checkout with a checkbox or notice, and InfiQ keeps consent records, audit logs and access controls so you can show exactly when each buyer agreed.

Utility templates for order confirmation usually clear Meta's review within minutes to a few hours. InfiQ provides ready-made confirmation templates you can adapt, and flags wording that commonly triggers rejection before you submit.

Native integrations for Shopify and WooCommerce fire the template on order creation; for custom stacks a single API call or webhook does the same. Most stores send within a minute of checkout, while purchase intent is highest.

You set the rule: after one reminder, unconfirmed orders can auto-cancel, route to your team inbox for a verification call, or ship anyway for low-risk pincodes. A 24-hour hold window before dispatch is the most common setup.

InfiQ reports delivered, read, confirmed and cancelled rates per template, and you can pass order IDs back to your OMS to compare RTO on confirmed versus unconfirmed cohorts. Most sellers see a clear gap within the first two weeks of orders.

Yes. Replies inside the 24-hour session window are free-form, so a buyer can type the corrected address directly. A chatbot flow or an agent in the shared inbox validates it and pushes the update to your order system before dispatch.