Ops alerts your staff actually acknowledge.

Yes — staff numbers are treated like any WhatsApp recipient, so collect opt-in during onboarding and let people opt out at any time. InfiQ keeps consent records, audit logs and access controls, so you can show who agreed and when.

Any alert sent outside an open 24-hour session uses a pre-approved utility template, and approval usually takes minutes to a few hours. Once a staff member taps a button or replies, you get a 24-hour window for free-form follow-ups like order details or shift changes.

Point webhooks from your POS, order management or HR system at InfiQ, call the REST API directly, or schedule recurring sends like nightly rosters. Lighter setups can trigger from Google Sheets or Zapier without writing code.

Set frequency caps and quiet hours per staff segment, and batch low-priority events into a digest — one stock summary at 09:00 instead of 30 separate pings. Critical alerts like escalations can be set to bypass the caps.

Every button tap is logged with the staff member's name and a timestamp, visible in the dashboard and exportable as CSV. Unacknowledged alerts can auto-escalate to the next person after a delay you set.

Delivery and read failures are flagged in real time so you can retry or reroute. Shift-aware routing sends alerts only to people rostered on, and the escalation ladder moves unanswered alerts up to a supervisor after 5 minutes.