Guide every applicant from signup to a verified account.

Yes — collect consent at signup, typically a checkbox or the applicant entering their WhatsApp number. InfiQ stores consent records with timestamps, plus audit logs and access controls, so you can evidence opt-in for any conversation.

Yes, every business-initiated template goes through Meta review. KYC messages qualify as utility templates, which are usually approved within minutes to a few hours and cost less than marketing templates. InfiQ flags common rejection reasons before you submit.

Messages and media travel over WhatsApp's encrypted transport, and InfiQ adds consent records, audit logs and access controls on top. You can auto-forward documents straight to your verification system and set retention rules so files don't sit in the inbox.

Your onboarding system tells InfiQ where each applicant is via webhook or API — signup created, document pending, verification failed. Step timers in the flow builder then fire a nudge when a stage sits incomplete past the window you set, such as 24 hours.

Two to three nudges spread over a week is the pattern that recovers the most applicants without complaints. Reminders stop automatically the moment the step completes, and any applicant can opt out with one tap.

The flow sends the rejection reason with a retake tip — better lighting, all four corners visible — and reopens the upload step. If the applicant fails twice or asks for help, the conversation routes to a shared team inbox for a human agent.