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Payment reminders

Get paid on time, without the chase.

Automated reminders go out before, on and after the due date — each with a payment link one tap away. A gateway webhook stops the sequence the moment money lands and drops the receipt into the same thread.

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35% fewer late payments

Use cases

How payment reminders teams use InfiQ

One-tap payment links

Embed a UPI, card or netbanking link in the template button so customers pay in under 30 seconds without leaving the chat.

Due-date triggers

Fire reminders straight from your billing system — 3 days before due, on the due date, day 3 and day 7 overdue — via API, webhook or a daily CSV upload.

Polite escalation ladders

Each step in the sequence shifts tone, from friendly nudge to formal notice, and later steps fire only if the invoice is still unpaid.

Promise-to-pay capture

A bot offers reschedule dates when customers can't pay today, logs the promise and pauses reminders until that date.

Auto-reconciliation

A gateway webhook stops the sequence the moment payment lands and sends the receipt in the same thread — no double-dunning.

Collection analytics

Track delivered, read, link-tapped and paid-within-48-hours for every step, and compare days sales outstanding before and after switch-on.

Measurable outcomes

The numbers payment reminders teams track

Every journey is measured end to end — from first message to the business outcome — inside one analytics view.

Analytics · Payment reminders Last 30 days

Journey funnel

Reminder delivered100%
Read within a day90%
Payment link tapped46%
Paid within 48 hours31%

fewer late payments

35%

reminders read within a day

90%

payment rate vs email reminders

2.4×

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Put WhatsApp to work for payment reminders

Tell us your use-case — we’ll tailor the templates and flows and estimate the cost.

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FAQ

Frequently asked questions

Do customers need to opt in before I send payment reminders?

Yes. Even utility messages like payment reminders require prior opt-in under Meta policy — collect it at onboarding, in your loan agreement or at checkout. InfiQ stores consent records, audit logs and access controls so you can prove opt-in for every number.

Will Meta approve templates that mention dues and late fees?

Yes, when worded as neutral utility messages — state the amount, due date and payment link plainly. Threatening or shaming language gets rejected. InfiQ pre-checks templates against Meta's rules before submission, and approval typically lands within minutes to a few hours.

How do reminders connect to my billing or loan system?

Trigger them via REST API or webhooks from your ERP, loan management system or subscription billing tool, or upload a daily CSV of dues. A webhook from your payment gateway marks invoices paid and stops the sequence automatically.

How many reminders can I send without annoying customers?

A typical ladder is four touches: three days before due, on the due date, day 3 and day 7 overdue. Every step checks payment status first, so anyone who pays or books a promise-to-pay date drops out of the sequence immediately.

How do I measure whether WhatsApp reminders actually work?

Watch paid-within-48-hours per reminder step, promise-to-pay conversion and days sales outstanding before and after launch. InfiQ reports delivered, read and link-tap rates per template, so you can see exactly where the sequence leaks.

What happens if someone gets a reminder after they've already paid?

With gateway webhooks connected this is rare — reconciliation runs in seconds, not overnight batches. Every reminder also carries an 'Already paid?' path that routes the customer to your team, and the sequence pauses while the payment is verified.

Meta Business Partner

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