Payment reminders
Get paid on time, without the chase.
Automated reminders go out before, on and after the due date — each with a payment link one tap away. A gateway webhook stops the sequence the moment money lands and drops the receipt into the same thread.
35% fewer late payments
Sahyadri Finserv
online
EMI due in 3 days
Hi Rohan, your ₹8,450 EMI for loan LN-2041 is due 9 Jul. Pay in one tap and skip the late fee.10:02
Pay ₹8,450
Need help?
Done, Rohan — noted 10 Jul. The link will come again that morning. Pay by 6 pm to avoid the ₹250 late fee.10:16
Payment received
₹8,450 received against LN-2041. Receipt RC-88123 attached. Next EMI due 9 Aug.09:41
Download receipt
Use cases
How payment reminders teams use InfiQ
One-tap payment links
Embed a UPI, card or netbanking link in the template button so customers pay in under 30 seconds without leaving the chat.
Due-date triggers
Fire reminders straight from your billing system — 3 days before due, on the due date, day 3 and day 7 overdue — via API, webhook or a daily CSV upload.
Polite escalation ladders
Each step in the sequence shifts tone, from friendly nudge to formal notice, and later steps fire only if the invoice is still unpaid.
Promise-to-pay capture
A bot offers reschedule dates when customers can't pay today, logs the promise and pauses reminders until that date.
Auto-reconciliation
A gateway webhook stops the sequence the moment payment lands and sends the receipt in the same thread — no double-dunning.
Collection analytics
Track delivered, read, link-tapped and paid-within-48-hours for every step, and compare days sales outstanding before and after switch-on.
Measurable outcomes
The numbers payment reminders teams track
Every journey is measured end to end — from first message to the business outcome — inside one analytics view.
Journey funnel
fewer late payments
35%
reminders read within a day
90%
payment rate vs email reminders
2.4×
Recommended products
What powers this for payment reminders teams
WhatsApp Business API
Get official WhatsApp Business API access with InfiQ, a Meta Business Partner. Fast onboarding, green tick verification and template management.
Explore WhatsApp Business APIChatbots & Automation
Build no-code WhatsApp chatbots with InfiQ. Drag-and-drop flows, AI answers, lead qualification, order tracking and human handoff on the official API.
Explore Chatbots & AutomationShared Team Inbox
InfiQ's shared team inbox puts your whole team on one WhatsApp number. Auto-assignment, labels, private notes, SLA tracking and agent analytics.
Explore Shared Team InboxKeep exploring
Templates and integrations for this workflow
FAQ
Frequently asked questions
Do customers need to opt in before I send payment reminders?
Yes. Even utility messages like payment reminders require prior opt-in under Meta policy — collect it at onboarding, in your loan agreement or at checkout. InfiQ stores consent records, audit logs and access controls so you can prove opt-in for every number.
Will Meta approve templates that mention dues and late fees?
Yes, when worded as neutral utility messages — state the amount, due date and payment link plainly. Threatening or shaming language gets rejected. InfiQ pre-checks templates against Meta's rules before submission, and approval typically lands within minutes to a few hours.
How do reminders connect to my billing or loan system?
Trigger them via REST API or webhooks from your ERP, loan management system or subscription billing tool, or upload a daily CSV of dues. A webhook from your payment gateway marks invoices paid and stops the sequence automatically.
How many reminders can I send without annoying customers?
A typical ladder is four touches: three days before due, on the due date, day 3 and day 7 overdue. Every step checks payment status first, so anyone who pays or books a promise-to-pay date drops out of the sequence immediately.
How do I measure whether WhatsApp reminders actually work?
Watch paid-within-48-hours per reminder step, promise-to-pay conversion and days sales outstanding before and after launch. InfiQ reports delivered, read and link-tap rates per template, so you can see exactly where the sequence leaks.
What happens if someone gets a reminder after they've already paid?
With gateway webhooks connected this is rare — reconciliation runs in seconds, not overnight batches. Every reminder also carries an 'Already paid?' path that routes the customer to your team, and the sequence pauses while the payment is verified.
Send your first message today.
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