FAQ automation
Repeat questions answered in under 5 seconds.
A menu bot handles your top questions with tap-to-answer buttons, while AI trained on your own content fields everything typed free-form — hours, pricing, availability, policies. Your team stops retyping the same 20 answers and only steps in when a conversation genuinely needs a human.
80% of repeat questions resolved without an agent
Journey funnel
more queries handled per team member
3×
typical time to first answer
<5s
fewer repeat queries reaching your team
62%
Use cases
How faq automation teams use InfiQ
Tap-to-answer menus
Build a button menu for your top 10 questions in a no-code flow builder and go live the same afternoon.
AI trained on your content
Upload your website, price list and policy docs; the AI answers typed questions from that content only — it never invents a reply.
Entry points everywhere
Start conversations from QR codes on packaging and storefronts, wa.me links in receipts, or a chat button on your site — every channel feeds one bot.
Answers in the customer's language
Detects the language a customer writes in and replies in Hindi, English or 8+ regional languages from a single knowledge base.
Clean human handover
When the bot is unsure or the customer types "agent", the chat lands in your team inbox with the full transcript attached.
Deflection analytics
Track resolution rate, handover rate and your 10 most-asked questions — typically 5 questions drive 70% of chats, so you know what to add next.
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Tattva Fitness Studio
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The customer experience
What faq automation customers see
Verified business name, rich templates and tap-to-act buttons — a conversation, not a notification.
Recommended products
What powers this for faq automation teams
Chatbots & Automation
Build no-code WhatsApp chatbots with InfiQ. Drag-and-drop flows, AI answers, lead qualification, order tracking and human handoff on the official API.
Explore Chatbots & AutomationWhatsApp Business API
Get official WhatsApp Business API access with InfiQ, a Meta Business Partner. Fast onboarding, green tick verification and template management.
Explore WhatsApp Business APIShared Team Inbox
InfiQ's shared team inbox puts your whole team on one WhatsApp number. Auto-assignment, labels, private notes, SLA tracking and agent analytics.
Explore Shared Team InboxKeep exploring
Templates and integrations for this workflow
FAQ
Frequently asked questions
Do customers need to opt in before the bot can reply?
Not for inbound questions. When a customer messages you first, Meta opens a 24-hour service window and the bot can reply free-form immediately. Opt-in and approved templates only apply when you message first; InfiQ keeps consent records, audit logs and access controls for both cases.
Do bot answers need Meta template approval?
No. Replies inside the 24-hour service window are free-form session messages, so menus and AI answers go out with no approval step. You only need an approved template to re-open a conversation after 24 hours of silence, and InfiQ handles that submission for you.
How does the AI learn my content — and can it make things up?
You upload PDFs, paste website URLs or sync your help centre, and InfiQ indexes that content as the bot's only source. If a question falls outside it, the bot says so and offers a human instead of guessing. Update the source content and answers change within minutes.
What happens when the bot can't answer?
The conversation routes to your shared team inbox with the full transcript, so nobody asks the customer to repeat themselves. You can also set trigger words like "agent" or "refund" that skip the bot entirely. Outside business hours, the bot collects the question and promises a reply time.
How do customers find the bot in the first place?
Most businesses use QR codes at the counter or on packaging, a WhatsApp button on the website, and wa.me links in email and SMS receipts. Every entry point lands in the same number and the same bot, so there is one flow to maintain.
How do I measure whether it's actually working?
The InfiQ dashboard shows resolution rate, handover rate, median response time and your most-asked questions week by week. Most teams reach 70–80% deflection within the first month by adding answers for the top unanswered questions. A one-tap rating at the end of each chat tracks satisfaction.
Send your first message today.
Get set up on the official WhatsApp Business API and go live in 2 hours — with a team that answers when you call.