Send reminders people read. Get confirmations in one tap.

Yes — Meta requires opt-in for business-initiated messages. Collect it at booking with a checkbox, a form field or a WhatsApp opt-in message. InfiQ keeps consent records, audit logs and access controls so you can show who agreed and when.

Yes, business-initiated reminders use pre-approved utility templates, and approval typically takes minutes to a few hours. Utility templates also bill at the lower utility rate. InfiQ ships ready-made reminder templates you can adapt and submit from the dashboard.

Connect Google Calendar, Calendly, Zoho or your clinic software and every new, changed or cancelled booking fires the right message automatically. Anything custom can call InfiQ's send API or webhooks directly, so a booking created at 11:00 has its T-24h reminder queued by 11:01.

T-24h and T-2h is the tested default: the first collects the confirmation, the second catches the forgetters. Utility reminders tied to a real booking see very low opt-out rates — problems only start when promotional content sneaks into them, so keep the two separate.

A chatbot flow offers open slots in-chat; picking one updates your calendar and sends a fresh confirmation with the new time. If the customer needs something the bot can't handle, the conversation hands off to your front desk in the shared team inbox.

The dashboard tracks delivered, read, confirmed and rescheduled for every template, and you can post attendance back via API to close the loop. Compare the 30 days before and after go-live — most clinics see the gap clearly within the first month.