Turn new signups into active customers, not silent accounts.

Yes. Capture WhatsApp consent at signup — a clearly worded checkbox is enough — and InfiQ keeps consent records and audit logs for every contact, with access controls on who can message. Opt-outs are honoured automatically across the whole journey.

The welcome message and anything sent outside a 24-hour reply window must use an approved template, usually in the utility category. Approval typically takes minutes to a few hours, and InfiQ flags wording that tends to get rejected before you submit. Replies inside the 24-hour window are free-form.

Send signup and milestone events — account created, first login, step completed — to InfiQ's REST API or webhooks, and the journey advances on each one. You can also start journeys from a CRM sync or a CSV import for signups that predate the integration.

Three to five messages over the first 14 days fits most products: a welcome, two or three setup steps, and one milestone tip. Journeys stop automatically once a user activates, and you can set a back-off rule if two messages in a row go unread.

Pick one activation metric — the first action that predicts retention — and track read, reply and step-completion rates for every message leading to it. InfiQ's journey reports show drop-off at each step, so you know which message to rewrite or retime.

Any free-text reply can pause the journey and route the user to a chatbot or your shared team inbox with their progress attached. Once the question is resolved, the journey resumes from the same step instead of starting over.