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WhatsApp

Warranty registration

Turn every unboxing into a registered warranty.

A QR code on the packaging opens WhatsApp with a prefilled message — the customer sends it, attaches the invoice photo, and the warranty is active in under a minute. Proof stays in the chat, your CRM gets the record, and AMC renewal reminders go out before cover lapses.

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68% of QR scans complete registration

Use cases

How warranty registration teams use InfiQ

QR on every box

Print a unique QR per SKU or batch — a scan opens WhatsApp with a prefilled registration message, no app download or web form.

Invoice proof in the thread

Customers reply with a photo of the invoice; it is stored against the registration and retrievable in the same chat during any claim.

Serial validation via API

Registrations sync to your CRM or ERP over webhooks in real time, with serial numbers checked against dispatch data to flag duplicates and grey-market units.

Expiry and AMC reminders

Utility templates fire automatically at 30, 15 and 3 days before warranty or AMC lapse, each with a one-tap renew button.

Guided claim intake

When something breaks, a bot pulls up the registration, collects photos and symptoms, and opens a service ticket in under 2 minutes.

Scan-to-registration analytics

Track scans, completions and renewal conversion by SKU, batch and region to see which packaging placements actually get scanned.

Measurable outcomes

The numbers warranty registration teams track

Every journey is measured end to end — from first message to the business outcome — inside one analytics view.

Analytics · Warranty registration Last 30 days

Journey funnel

QR scanned on packaging100%
Warranty registered with invoice68%
Renewal reminder read52%
AMC or extended cover renewed21%

scan-to-registration rate

68%

median time to register

52s

AMC renewal uplift

2.4×

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Put WhatsApp to work for warranty registration

Tell us your use-case — we’ll tailor the templates and flows and estimate the cost.

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FAQ

Frequently asked questions

Does a QR scan count as WhatsApp opt-in?

The scan itself starts a user-initiated conversation, so the registration exchange needs no prior opt-in. For renewal reminders later, the flow captures an explicit opt-in during registration, and InfiQ logs the consent record with a timestamp so you can evidence it.

Do renewal reminders need Meta-approved templates?

Yes — reminders sent outside the 24-hour service window use utility templates, which Meta typically approves within minutes to a few hours. InfiQ pre-checks templates against common rejection reasons before submission. Replies during the registration session itself are free-form.

Can registrations sync to our ERP or warranty system?

Yes. Each completed registration pushes to your CRM, ERP or warranty database via webhooks or the REST API, and serials can be validated against dispatch records before activation. A CSV export covers teams without an integration.

How many reminders before expiry is the right number?

Two to three touches works for most brands — typically 30, 15 and 3 days before lapse. The sequence stops automatically the moment the customer renews or opts out, so nobody gets a reminder for cover they already bought.

What if the customer loses the invoice?

They don't need it — the invoice photo lives in the chat thread and against the registration record, so your service team can pull it during a claim. Access is governed by consent records, audit logs and role-based access controls.

How do we measure whether this is working?

Track scans, registration completions, median time to register and renewal conversion in the InfiQ dashboard. Unique QR codes per batch or SKU let you compare packaging placements and retail channels side by side.

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