Warranty registration
Turn every unboxing into a registered warranty.
A QR code on the packaging opens WhatsApp with a prefilled message — the customer sends it, attaches the invoice photo, and the warranty is active in under a minute. Proof stays in the chat, your CRM gets the record, and AMC renewal reminders go out before cover lapses.
68% of QR scans complete registration
AquaVeda Purifiers
online
Welcome to AquaVeda! Reply with a photo of your invoice and your 2-year warranty is activated in seconds.18:43
Warranty activated
AVR-70 covered till 06 Jul 2028. Certificate and invoice are saved in this chat — no paperwork to keep.18:45
View certificate
Book installation
AMC reminder
Your filter service plan ends 05 Aug. Renew now to keep free filter changes and priority visits.10:15
Renew for ₹1,499
Not now
Use cases
How warranty registration teams use InfiQ
QR on every box
Print a unique QR per SKU or batch — a scan opens WhatsApp with a prefilled registration message, no app download or web form.
Invoice proof in the thread
Customers reply with a photo of the invoice; it is stored against the registration and retrievable in the same chat during any claim.
Serial validation via API
Registrations sync to your CRM or ERP over webhooks in real time, with serial numbers checked against dispatch data to flag duplicates and grey-market units.
Expiry and AMC reminders
Utility templates fire automatically at 30, 15 and 3 days before warranty or AMC lapse, each with a one-tap renew button.
Guided claim intake
When something breaks, a bot pulls up the registration, collects photos and symptoms, and opens a service ticket in under 2 minutes.
Scan-to-registration analytics
Track scans, completions and renewal conversion by SKU, batch and region to see which packaging placements actually get scanned.
Measurable outcomes
The numbers warranty registration teams track
Every journey is measured end to end — from first message to the business outcome — inside one analytics view.
Journey funnel
scan-to-registration rate
68%
median time to register
52s
AMC renewal uplift
2.4×
Recommended products
What powers this for warranty registration teams
WhatsApp Business API
Get official WhatsApp Business API access with InfiQ, a Meta Business Partner. Fast onboarding, green tick verification and template management.
Explore WhatsApp Business APIChatbots & Automation
Build no-code WhatsApp chatbots with InfiQ. Drag-and-drop flows, AI answers, lead qualification, order tracking and human handoff on the official API.
Explore Chatbots & AutomationBroadcasts & Campaigns
Send personalised WhatsApp broadcasts to your full opted-in list with InfiQ. Segmentation, scheduling, retargeting and analytics on the official API.
Explore Broadcasts & CampaignsKeep exploring
Templates and integrations for this workflow
FAQ
Frequently asked questions
Does a QR scan count as WhatsApp opt-in?
The scan itself starts a user-initiated conversation, so the registration exchange needs no prior opt-in. For renewal reminders later, the flow captures an explicit opt-in during registration, and InfiQ logs the consent record with a timestamp so you can evidence it.
Do renewal reminders need Meta-approved templates?
Yes — reminders sent outside the 24-hour service window use utility templates, which Meta typically approves within minutes to a few hours. InfiQ pre-checks templates against common rejection reasons before submission. Replies during the registration session itself are free-form.
Can registrations sync to our ERP or warranty system?
Yes. Each completed registration pushes to your CRM, ERP or warranty database via webhooks or the REST API, and serials can be validated against dispatch records before activation. A CSV export covers teams without an integration.
How many reminders before expiry is the right number?
Two to three touches works for most brands — typically 30, 15 and 3 days before lapse. The sequence stops automatically the moment the customer renews or opts out, so nobody gets a reminder for cover they already bought.
What if the customer loses the invoice?
They don't need it — the invoice photo lives in the chat thread and against the registration record, so your service team can pull it during a claim. Access is governed by consent records, audit logs and role-based access controls.
How do we measure whether this is working?
Track scans, registration completions, median time to register and renewal conversion in the InfiQ dashboard. Unique QR codes per batch or SKU let you compare packaging placements and retail channels side by side.
Send your first message today.
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