Product roadmap

InfiQ product roadmap

A clear line between what's live on InfiQ today and the directions we're exploring next. Everything under “Available today” is something you can use right now; everything under “Exploring next” is a direction, not a delivery date.

This shows direction, not dated commitments. Plans can change, and nothing here is a promise of a specific feature or a delivery date. For what has actually shipped, see our changelog.

Available today

Shipped and in your dashboard

These are real, live capabilities you can use on InfiQ right now. Follow any link to see how it works.

WhatsApp Business API onboarding

Guided onboarding onto the official WhatsApp Business API — connect Meta Business Manager, register a number and go live, typically in 2 hours.

Broadcasts and campaigns

Segmented, opted-in broadcasts with scheduling, per-contact personalisation, automatic pacing and delivered/read/replied metrics per campaign.

No-code chatbot builder

Build automated flows visually — keyword triggers, buttons and lists, working hours and handoff to a human — without writing code.

Shared team inbox

One WhatsApp number, your whole team. Assign conversations, add internal notes, tag and resolve, all from a single collaborative inbox.

Template library and playground

A library of 1,000+ message templates across Marketing, Utility and Authentication, plus a playground to draft, preview and validate before you submit.

25 free WhatsApp tools

Calculators, generators and validators — click-to-chat links, QR codes, conversation cost estimates, template checkers and more — free and no sign-up.

Developer API and webhooks

Send messages, manage templates and receive inbound events programmatically, with webhooks for delivery status and replies to wire into your own systems.

Industry solutions and playbooks

16 industry solutions and 32 use-case playbooks showing how real teams use WhatsApp for marketing, support and transactional messaging.

Compliance and DPDP hub

Plain-language guidance on the DPDP Act, consent and opt-in best practices, with platform-level opt-out handling and exportable audit logs.

Integrations

Connect InfiQ to the tools you already run so contacts, orders and events flow into your messaging without manual exports.

Exploring next

Directions we're looking at

These are areas we're actively exploring. They are not scheduled, not committed and may change or not ship at all.

Exploring

Exploring more channels

InfiQ is WhatsApp-only today, on the official Business API. We're exploring whether SMS, email, voice and RCS could one day sit alongside WhatsApp — nothing committed yet.

Exploring

Richer campaign analytics

Going beyond delivered, read and replied — we're exploring deeper reporting on segments, funnels and how campaigns move real business outcomes over time.

Exploring

More native integrations

We're looking at expanding the set of tools InfiQ connects to natively, so more of your stack talks to WhatsApp without custom glue code.

Exploring

WhatsApp Flows support

WhatsApp Flows let customers complete structured, form-like interactions inside a chat. We're exploring how to bring Flows into InfiQ's builder and templates.

Exploring

Expanded template playground

We're exploring a richer playground — more preview fidelity, variable testing and guidance — to make drafting and iterating on templates faster.

A reminder: the items above are exploratory. Nothing here is a commitment, a beta announcement or a delivery date — priorities shift as we learn and as the platform evolves.

How we decide

What shapes the roadmap

Our roadmap is driven by two things: how customers actually use InfiQ, and how Meta's WhatsApp Business Platform changes over time. We prioritise the capabilities that remove real friction for the businesses already messaging on InfiQ, and we adapt when Meta updates pricing, policies or messaging features. We would rather ship something genuinely useful than announce something to chase a trend — so we keep this page honest, separate what's live from what we're exploring, and avoid promises we can't stand behind.

Tell us what to build next See what already shipped

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The best roadmap items come from customers. Tell us what would make WhatsApp work better for your business.

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