Deliveries scheduled in chat, delivered first time.

Yes — collect consent at checkout or on the order confirmation page, usually a single checkbox. Delivery updates are utility messages, the easiest category to justify, and InfiQ keeps consent records, audit logs and access controls for every contact.

Yes, every template goes through Meta review, but utility templates typically clear in minutes to a few hours. InfiQ includes a library of delivery templates you can adapt and submit for approval straight from the dashboard.

If you ship with Shiprocket, Delhivery, Blue Dart or a similar aggregator, their status webhooks plug into InfiQ's flow builder without code. For a custom OMS, one API call per status event is all it takes.

Send the first nudge within 15–30 minutes of the failed attempt, while the parcel is still nearby, then one reminder the next morning. Couriers usually hold parcels for 2–3 attempts over 3–4 days, so speed matters more than volume.

Compare first-attempt success and RTO rate for orders that confirmed a slot against those that didn't — InfiQ's funnel view breaks this down per template. Most teams also track NDR saves: failed deliveries that were rescheduled and then delivered.

The flow falls back to your courier's default reattempt schedule, and you can auto-escalate unresponsive NDRs to an agent in the shared inbox for a phone call. No order sits waiting on a reply.