Speak every customer's language, automatically.

Yes — Meta reviews each language variant separately, but InfiQ submits them as one batch and most clear within minutes to 24 hours. Once approved, the right variant is picked automatically from the contact's saved language preference.

Detection runs on the first message and updates if the customer switches scripts mid-chat. Agents can override the language on the contact card at any time, and you can make a language picker the bot's first question for full certainty.

No. Agent-side translation shows each message in your team's working language and translates replies back before sending. For sensitive conversations you can route to native speakers with language-based assignment rules.

Strong for the short, transactional messages that dominate support, and a custom glossary locks product names, SKUs and brand terms so they never get mangled. Agents always see the original text alongside the translation and can edit before sending.

No — the same opt-in rules apply regardless of language, and InfiQ keeps consent records, audit logs and access controls for every conversation. Translated templates still go through Meta's standard review in each language.

Yes. The detected language is saved as a contact attribute and syncs to your CRM over API or webhooks. Campaigns, templates and future support chats then start in the right language from the first message.