Shared Team Inbox

One number, your whole team.

Q: How many agents can use one WhatsApp number?

Your whole team works on one number — 10 users on Lite (Agent & Manager roles), 25 on Growth, custom on Enterprise. InfiQ's inbox handles concurrency, assignment and collision detection.

Q: Can I see how my team is performing?

Yes. Dashboards cover response times, resolution times, conversations per agent, CSAT and SLA breaches — exportable and API-accessible.

Q: Does it work alongside the chatbot?

Yes. The bot handles first response and FAQs, then hands off to agents in the inbox with full context.

Every agent works the same WhatsApp number from one inbox — with assignment, private notes, labels, SLAs and full analytics. On web and mobile.

Get started See pricing

app.infiq.in/inbox4 open

Search conversations

Ananya S.

Assigned to Priya

Can I change the delivery address?

Private note
@Priya order already packed — check with dispatch first

Yes Ananya! Share the new address and we'll update it before dispatch.

Reply as Priya… SLA 4:00 left

Capabilities

What you get with Shared Team Inbox

Your whole team, one number

No more support phones being passed around. Everyone answers from the same verified business number.

Auto-assignment & routing

Round-robin, skill-based or team-based routing. Out-of-office hours route to the bot or a queue.

Private notes & mentions

Discuss a conversation internally with @mentions before replying — customers never see it.

Labels & views

Organise conversations by intent, priority or stage. Saved views keep every team focused.

SLA & CSAT tracking

First-response and resolution timers, breach alerts, and post-chat CSAT surveys.

Mobile apps

Full-featured Android and iOS apps so field teams reply on the go.

See it in action

A closer look at the product

Automate the first response

Pair the inbox with flows that greet, qualify and resolve FAQs before an agent is needed.

app.infiq.in/flowsLead qualifier

Trigger

New customer message received

Bot asks

“What's your budget range?”

Live

Campaigns that feed the pipeline

Broadcast replies arrive labelled by campaign, so agents know exactly why the customer pinged.

app.infiq.in/campaignsDiwali sale

Audience

Template

Hi {{name}} — our Diwali sale is live! Extra 20% off for you till midnight.

Shop nowView offers

Send to 28,400 contacts

Live results

98.2%

read in 24h

Delivered99%

Read98%

Clicked41%

Purchased12%

₹18.4L revenue attributed

By industry

Where Shared Team Inbox works hardest

Banking & Finance

60%

typical lower cost per resolved query vs voice support

Transaction alerts, EMI reminders, KYC journeys and OTPs on WhatsApp — with the audit trail and controls your compliance team demands.

WhatsApp for Banking & Finance

Healthcare

-40%

typical reduction in appointment no-shows

Appointment reminders, report delivery, and follow-up care journeys on the channel patients check first — with consent and privacy built in.

WhatsApp for Healthcare

Real Estate

<1 min

first response to every new lead

Instant brochure delivery, site-visit scheduling and drip nurture for long sales cycles — connected to your lead sources and CRM.

WhatsApp for Real Estate

FAQ

Frequently asked questions

How many agents can use one WhatsApp number?

Your whole team works on one number — 10 users on Lite (Agent & Manager roles), 25 on Growth, custom on Enterprise. InfiQ's inbox handles concurrency, assignment and collision detection.

Can I see how my team is performing?

Yes. Dashboards cover response times, resolution times, conversations per agent, CSAT and SLA breaches — exportable and API-accessible.

Does it work alongside the chatbot?

Yes. The bot handles first response and FAQs, then hands off to agents in the inbox with full context.

Still have questions?

Ask on WhatsApp

Guides from the InfiQ blog

WhatsApp Business API Pricing Guide 2026 (India)

How WhatsApp Business API pricing works in 2026 — per-message billing, the four categories, the free 24-hour window, fees, and an India budget example.

Read the guide