Terms & Conditions

These Terms & Conditions (the "Terms", the "Agreement", or the "Master Subscription Agreement") form a legally binding contract between AIO Infinity Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 54, Old Subhash Nagar, Bhopal – 462023, Madhya Pradesh, India, bearing Corporate Identity Number (CIN) U62013MP2025PTC074108 and GST Identification Number (GSTIN) 23ABBCA9125H1ZX (the parent company that owns and provides the "InfiQ" platform; AIO Infinity Private Limited and the InfiQ platform are together referred to in these Terms as "InfiQ", "we", "us", or "our"), and the business, organisation, or entity that registers for, subscribes to, accesses, or uses the Service (referred to as the "Customer", "you", or "your").

By clicking "I agree" (or a similar button or checkbox), by creating an account, by executing an Order Form that references these Terms, or by accessing or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and by all policies incorporated into them by reference. If you do not agree, you must not access or use the Service.

InfiQ is a Communications-Platform-as-a-Service (CPaaS) offering built on top of the WhatsApp Business Platform provided by Meta. Your use of WhatsApp messaging through InfiQ is additionally and independently governed by the Meta Terms described in Section 5. Please read Section 5 (WhatsApp / Meta Compliance & Pass-Through) carefully — it defines critical limits on what InfiQ can and cannot control, and it flows down obligations that bind you directly to Meta.

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1. Introduction & Acceptance

1.1 Nature of this document

This Agreement is published on our website at https://www.infiq.in and applies to every person and entity that accesses or uses the Service. It constitutes an electronic record within the meaning of the Information Technology Act, 2000 and the rules made thereunder, and is generated by a computer system. It does not require any physical, electronic, or digital signature to be valid and enforceable. This Agreement is also published in accordance with the Digital Personal Data Protection Act, 2023 (the "DPDP Act") and other applicable Indian law.

1.2 Click-through acceptance

You accept these Terms by any one or more of the following actions, each of which constitutes your affirmative, informed, and legally binding consent:

• clicking a button or ticking a checkbox indicating acceptance during sign-up or checkout;
• creating, activating, or logging into an InfiQ account;
• executing, signing, or accepting an Order Form, quotation, proposal, or statement of work that references these Terms;
• making any payment towards the Subscription Fee, Prepaid Credits, or any other charge; or
• accessing or using any part of the Service.

Your continued use of the Service after any modification to these Terms (see Section 21) constitutes your acceptance of the modified Terms.

1.3 Authority to bind the business

The Service is intended for business use only. If you accept these Terms, or use the Service, on behalf of a company, firm, partnership, sole proprietorship, or any other entity or organisation, you represent and warrant that:

• you are duly authorised to accept these Terms on that entity's behalf and to bind that entity to this Agreement;
• the entity has the full power, capacity, and authority to enter into and perform this Agreement; and
• all information you provide about the entity and about yourself is true, accurate, current, and complete.

If you do not have such authority, or if the entity does not agree to these Terms, you must not accept these Terms or use the Service. Where the context requires, "Customer", "you", and "your" refer both to the individual accepting these Terms and to the business or entity on whose behalf they are accepted, and both are jointly and severally bound.

1.4 Age requirement

You must be at least eighteen (18) years of age and competent to enter into a binding contract under the Indian Contract Act, 1872. The Service is not directed to, and may not be used by, minors. By accepting these Terms you represent that you meet this age and capacity requirement.

1.5 Incorporated policies

The following policies are incorporated into and form an integral part of this Agreement by reference. By accepting these Terms you also accept each of them. In the event of a conflict, the order of precedence in Section 25 applies.

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2. Definitions

In this Agreement, capitalised terms have the meanings set out below. Terms defined elsewhere in this Agreement have the meanings given at the place of definition. The singular includes the plural and vice versa; references to a statute include any subordinate legislation, amendment, or re-enactment of it.

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3. Eligibility & Account Registration

3.1 Business use only

The Service is offered solely for lawful business, commercial, and professional purposes. You must not use the Service for any personal, household, or non-business purpose. By registering, you confirm that you are using the Service in the course of a business.

3.2 Accurate registration information

To register, you must provide accurate, current, and complete information, which may include your legal business name, registered address, GSTIN or other tax identifiers, authorised contact person, business email, phone number, and payment details. You agree to keep this information updated at all times. We may require documentary verification of your identity, business registration, authority, or ownership of a phone number, and we may refuse, suspend, or terminate registration if verification fails or if we reasonably suspect the information is false, misleading, or incomplete.

3.3 One account

Each Customer may maintain a single account unless we expressly authorise additional accounts in writing. You must not create an account through automated means or under false pretences, create multiple accounts to evade limits, suspensions, or fees, or register on behalf of a person or entity you are not authorised to represent.

3.4 Mandatory two-factor authentication (2FA)

You are required to enable and maintain two-factor authentication (2FA) on your InfiQ account and, where applicable, on the associated WABA and the underlying WhatsApp Business API registration. 2FA is a mandatory security control and not an optional feature. Where Meta requires a two-step verification PIN for the phone number registered to the Cloud API, you are responsible for setting, safeguarding, and providing that PIN when required for registration or migration.

3.5 Account security

You are responsible for maintaining the confidentiality and security of your account credentials, API keys, access tokens, PINs, and any other authentication information. You must:

• keep all credentials secret and not share them except with Authorised Users on a need-to-know basis;
• use strong, unique passwords and rotate API keys and tokens periodically;
• restrict Authorised User access to the minimum necessary and promptly deactivate access for any Authorised User who leaves your organisation or no longer needs access; and
• notify us immediately at support@infiq.in upon becoming aware of any actual or suspected unauthorised access, credential compromise, or security breach affecting your account.

3.6 Responsibility for all activity

You are solely responsible for all activity that occurs under your account, whether by you, your Authorised Users, or any third party using your credentials (with or without your permission), and for all resulting Subscription Fees, Conversation Charges, and other charges. Authorised Users act on your behalf, and you are responsible for their acts and omissions as if they were your own, including their compliance with this Agreement, the incorporated policies, and the Meta Terms. We are not liable for any loss or damage arising from your failure to safeguard your credentials or from unauthorised use of your account.

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4. Description of the Service

4.1 What InfiQ provides

InfiQ is a WhatsApp Business API platform that enables businesses to communicate with their customers at scale. Depending on the plan and configuration you select, the Service may include:

• Team Inbox — a shared, multi-agent inbox to receive, assign, route, and respond to WhatsApp conversations;
• Broadcasts & Campaigns — tools to send Meta-approved Message Templates to opted-in Recipients, schedule campaigns, and track delivery, read, and response metrics;
• Chatbot & Automation — a no-code/low-code automation and chatbot builder for auto-replies, drip sequences, keyword flows, and conversation routing;
• APIs & Webhooks — programmatic interfaces to send and receive messages, manage contacts and templates, and integrate InfiQ with your systems;
• Contact & Catalogue Management, Analytics, and Reporting — tools to manage contacts, opt-in status, product catalogues, and to view usage and performance analytics; and
• Integrations — connectors to third-party applications such as CRMs, e-commerce platforms, payment gateways, and helpdesk tools.

The exact features available to you depend on your subscription plan, your Order Form, and Meta's own eligibility and approval processes. We may add, modify, or discontinue features as described in Section 21.

4.2 Dependence on Meta's WhatsApp Business API

The Service is expressly and fundamentally dependent on Meta's WhatsApp Business Platform and Cloud API. InfiQ operates as a Business Solution Provider / technology layer that connects your business to Meta's infrastructure. The actual transmission, routing, delivery, and receipt of WhatsApp messages are performed by Meta, not by InfiQ.

4.3 No control over Meta

You acknowledge and agree that InfiQ does not own, operate, or control the WhatsApp Business API, WhatsApp, or any Meta product or service, and that InfiQ has no control over, and gives no assurance regarding:

• the availability, uptime, latency, throughput, or continuity of the WhatsApp Business API or any Meta service;
• the actual delivery, deliverability, timing, ordering, or receipt of any message;
• Meta's approval or rejection of Message Templates, display names, or Business Verification;
• Meta's Messaging Limits, Rate Limits, Quality Ratings, throttling, restrictions, suspensions, or bans;
• Meta's pricing, conversation categories, or changes to any of them; or
• any change Meta makes to its APIs, features, policies, or terms.

InfiQ's obligations under this Agreement are limited to providing the InfiQ Platform. InfiQ is not responsible or liable for any act, omission, decision, outage, change, or policy of Meta. See Section 5 for the full WhatsApp / Meta compliance and pass-through framework and Section 15 for the associated disclaimers.

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5. WhatsApp / Meta Compliance & Pass-Through

This Section is critical. It flows down Meta's requirements to you and defines the boundaries of InfiQ's responsibility. By using the Service you accept these terms in full.

5.1 You are bound by the Meta Terms at all times

Your access to and use of the WhatsApp Business API through InfiQ is at all times subject to, and conditioned upon your continuous compliance with, the terms, policies, and guidelines published by Meta and WhatsApp (collectively, the "Meta Terms"), as updated by Meta from time to time. The Meta Terms include, without limitation, the following:

You are responsible for reviewing the Meta Terms and for monitoring changes to them. Your acceptance of this Agreement includes your agreement to comply with the Meta Terms as though they were set out in full here. A breach of the Meta Terms is a breach of this Agreement.

5.2 Meta's sole discretion over templates, limits, and quality

You acknowledge and agree that Meta, in its sole and absolute discretion, controls and determines:

• Message Template approval or rejection — whether any Message Template you submit is approved, rejected, paused, or disabled, and the categorisation of a template (e.g., marketing, utility, authentication);
• Messaging Limits and Rate Limits — the number of unique Recipients you may message in a rolling period, your messaging tier, and the rate at which messages may be sent, including increases or decreases to those limits;
• Quality Ratings — the quality status (e.g., high/medium/low) assigned to your phone number based on Recipient feedback such as blocks and reports; and
• Conversation categories and pricing — how conversations are categorised and priced.

InfiQ does not make, and cannot overturn, any of these determinations. Where InfiQ submits templates or requests on your behalf, it does so only as a conduit; approval remains entirely with Meta.

5.3 Meta may throttle, restrict, suspend, or ban

You acknowledge that Meta may, at any time and in its sole discretion, throttle, rate-limit, restrict, suspend, disable, or permanently ban your phone number, your WABA, your Message Templates, or your access to the WhatsApp Business API, including for reasons relating to message quality, Recipient reports or blocks, policy violations, or Meta's own operational or commercial decisions. Any such action by Meta is outside InfiQ's control. InfiQ is not liable for, and provides no remedy, refund, or service credit in respect of, any throttling, restriction, suspension, disabling, or ban imposed by Meta.

5.4 Restricted and prohibited industries

Meta's WhatsApp Commerce Policy and related policies prohibit or restrict the promotion or sale of certain goods and services (including, by way of example and not limitation, illegal or age-restricted products, drugs, weapons, ammunition, explosives, tobacco and related products, alcohol where restricted, adult content and services, gambling where restricted, certain financial and multi-level-marketing schemes, counterfeit goods, and other categories Meta designates from time to time). You represent and warrant that your business is not engaged in any industry or activity prohibited or restricted under the WhatsApp Commerce Policy or the Acceptable Use Policy, and you agree not to use the Service in connection with any such prohibited or restricted goods, services, or activities. See the Acceptable Use Policy at https://www.infiq.in/acceptable-use-policy.

5.5 Business Verification and display name are your responsibility

You are responsible for completing and maintaining Facebook / Meta Business Verification and for obtaining Meta's approval of your display name and any branding you use on WhatsApp. You must ensure your display name, business information, profile, and messaging accurately and truthfully identify your business and comply with Meta's requirements. InfiQ may assist with the onboarding process, but the outcome of Business Verification and display-name review rests solely with Meta, and InfiQ does not guarantee approval.

5.6 No liability for Meta actions or pricing changes

To the maximum extent permitted by law, InfiQ is not liable for any act, omission, decision, delay, outage, downtime, error, data loss, policy change, feature change, template rejection, limit reduction, quality downgrade, throttling, restriction, suspension, ban, or pricing change made or imposed by Meta. Meta sets Conversation Charges and may change them at any time; any such change is passed through to you under Section 7, and InfiQ has no control over and no responsibility for such pricing.

5.7 A registered number cannot be used on the consumer or Business app

You acknowledge that a phone number that is registered for the WhatsApp Business API through InfiQ cannot simultaneously be used on the standard WhatsApp consumer application or the WhatsApp Business (SMB) application. Migrating a number to the WhatsApp Business API will deactivate that number's use on those apps. You are responsible for choosing which number to register and for any consequences of migrating a number, including the loss of prior chat history that does not migrate.

5.8 You bear the cost of your violations

Any additional charges, fees, penalties, fines, or costs (including any levied or passed on by Meta) that arise from your violation of the Meta Terms, this Agreement, the incorporated policies, or Applicable Law are borne solely by you. You will reimburse InfiQ for any such amounts InfiQ incurs as a result of your acts or omissions.

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6. Customer Obligations & Acceptable Use

6.1 Compliance with policies

Your use of the Service must at all times comply with this Agreement, the Meta Terms, Applicable Law, and in particular:

• the Acceptable Use Policy at https://www.infiq.in/acceptable-use-policy; and
• the WhatsApp Messaging & Anti-Spam Policy at https://www.infiq.in/messaging-policy.

These policies are incorporated by reference and set out prohibited content, prohibited conduct, restricted industries, opt-in and consent requirements, messaging cadence, and enforcement mechanisms. You are responsible for ensuring that all Authorised Users comply with them.

6.2 Lawful use

You must use the Service only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the Service by, any third party. You must not use the Service to transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, fraudulent, or otherwise objectionable, or that violates any Applicable Law, including data-protection, consumer-protection, telemarketing, and anti-spam laws.

6.3 Opt-in consent is your sole responsibility

You are solely responsible for obtaining, recording, and maintaining valid, demonstrable opt-in consent from every Recipient before sending them any message through the Service, in the manner required by the WhatsApp Messaging & Anti-Spam Policy, the Meta Terms, and Applicable Law. You must:

• collect opt-in through a clear, affirmative action that identifies your business and states that the Recipient will receive WhatsApp messages from you;
• keep records evidencing the opt-in (source, timestamp, and scope) and produce them to InfiQ or Meta on request;
• honour opt-out / "STOP" requests promptly and cease messaging Recipients who have opted out or blocked you; and
• not message any Recipient who has not opted in, or in excess of the scope of their opt-in.

InfiQ does not obtain consent on your behalf and has no visibility into or responsibility for your consent relationships with Recipients. Insufficient or invalid consent is your breach and triggers your indemnity under Section 17.

6.4 Accurate sender identity

You must accurately and truthfully identify yourself as the sender in all communications, must not impersonate any person or entity or misrepresent your affiliation, and must not use false, deceptive, or misleading sender information, headers, or content.

6.5 No resale or sublicensing

You must not resell, sublicense, rent, lease, distribute, or otherwise make the Service available to any third party, or act as a service bureau or reseller, except under a separate written reseller or partner agreement with InfiQ. You must not use the Service to send messages on behalf of, or for the benefit of, any third party unless we have authorised such use in writing.

6.6 Additional restrictions

You must not, and must not permit any Authorised User or third party to: (a) interfere with or disrupt the integrity or performance of the Service; (b) attempt to gain unauthorised access to the Service or its related systems; (c) use the Service to build or benchmark a competing product or service; (d) exceed the limits set in the Fair Usage Policy at https://www.infiq.in/fair-usage-policy; or (e) use the Service in any way not expressly permitted by this Agreement.

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7. Fees, Billing & Payment

7.1 Three distinct categories of charges

You agree to pay all fees applicable to your use of the Service. It is essential to understand that fees fall into three distinct categories, which are billed and treated separately:

7.2 Meta Conversation Charges are set by Meta and passed through

Conversation Charges are determined solely by Meta according to Meta's then-current pricing, conversation categories, and rate cards for the applicable country and category. Meta may change this pricing at any time, with or without notice to InfiQ. InfiQ passes these charges through to you at cost or at the rate stated in your Order Form or dashboard, and any Meta price change is automatically reflected in the amounts you owe. InfiQ does not control and is not responsible for Meta's pricing. Conversation Charges are consumed from your Prepaid Credits / Wallet under Section 8.

7.3 Prepaid billing model

All services are prepaid. Subscription plans and Wallet recharges are paid in advance. Subscription Fees are paid up-front for the plan period you select, and Conversation Charges are drawn against your prepaid Wallet as consumed. We will make invoices and receipts available electronically. There is no auto-renewal, no auto-debit or e-mandate, and no post-paid billing. The Service continues only while you hold an active prepaid plan and/or a sufficient Wallet balance. On expiry of your plan or exhaustion of your Wallet, the Service stops until you renew by paying in advance.

7.4 No auto-debit, e-mandate, or post-paid billing

InfiQ does not operate auto-renewal, auto-debit, e-mandate / standing-instruction, or any post-paid or credit-billing arrangement. We do not automatically charge, and do not store a mandate to automatically charge, your card, bank account, UPI, or other payment instrument for renewals or Wallet top-ups. Each subscription renewal and each Wallet recharge requires a fresh prepaid payment made by you. It is your responsibility to renew your plan and top up your Wallet in advance to keep the Service running.

7.5 Taxes

All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, levies, and cess, including Goods and Services Tax (GST), imposed in connection with the Service, other than taxes on InfiQ's net income. Where InfiQ is required to collect such taxes, they will be added to your invoice and payable by you. If you are required by law to withhold or deduct any amount (e.g., TDS), you must provide valid tax-deduction certificates, and the amounts payable will be treated in accordance with Applicable Law.

7.6 Currency

Fees are payable in Indian Rupees (INR) unless the Order Form specifies another currency. Where charges originate in another currency (such as Meta's USD-denominated rates), they will be converted and billed at the exchange rate and any conversion margin stated in your dashboard or Order Form.

7.7 Billing disputes

If you believe an invoice or charge is incorrect, you must notify us in writing at support@infiq.in within seven (7) days of the charge, providing sufficient detail. Charges not disputed within this period are deemed accepted and final. Raising a dispute does not relieve you of the obligation to pay undisputed amounts by the due date. We will investigate disputes in good faith.

7.8 Late payment

Amounts not paid when due accrue interest at 1.5% per month (or the maximum permitted by law, if lower), calculated from the due date until paid in full. You are responsible for all reasonable costs of collection, including legal fees. We may also suspend or terminate the Service for overdue amounts under Sections 18 and 19.

7.9 Price changes

InfiQ may revise its Subscription Fees and other InfiQ-set charges by giving you at least seven (7) days' notice in advance (by email, dashboard notice, or via app.infiq.in). Revised fees apply to any renewal or new prepaid purchase you make after the notice period. If you do not agree to a price change, your remedy is not to renew. This 7-day notice requirement does not apply to Meta Conversation Charges, which Meta may change at any time and which are passed through automatically under Section 7.2.

7.10 Suspension for non-payment

Without prejudice to our other rights, we may suspend or restrict your access to the Service, in whole or in part, if any amount is overdue or if your Wallet balance is insufficient or negative. Fees continue to accrue during any suspension caused by your non-payment.

7.11 Refunds — strictly non-refundable

All fees and services are prepaid and strictly non-refundable. This includes, without limitation, Subscription Fees and plan charges, Wallet / Prepaid Credit recharges, Meta Conversation and template Charges, onboarding, setup and Business-Verification fees, add-ons, and integration or professional-services charges. There is no pro-rata refund, no money-back window, and no discretionary or technical refund of any kind — whether for unused time, unused Wallet balance, service interruptions, or any act, omission, change, throttling, restriction, suspension, or ban by Meta. This is in addition to, and must be read with, the Refund & Cancellation Policy at https://www.infiq.in/refund-policy, which is incorporated by reference.

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8. Prepaid Credits / Wallet

8.1 Purpose

To fund Conversation Charges and certain other usage-based fees, you maintain a Prepaid Credits / Wallet balance with InfiQ. The Wallet is prepaid and non-refundable (see Sections 7.11 and 8.4). You top up the Wallet in advance, and charges are deducted as you incur them. You are responsible for maintaining a sufficient balance to support your messaging; if your balance is exhausted, message sending may be paused until you top up.

8.2 Non-transferable

Prepaid Credits are non-transferable, have no cash value except as credit towards eligible usage, and may not be assigned, sold, or moved to another account, person, or entity. Credits are usable only within your InfiQ account for eligible charges.

8.3 Recovery of negative / deficit balance

Because certain charges (including Meta Conversation Charges) may be reported or settled after a message is sent, your Wallet may go into a negative or deficit balance. You authorise InfiQ to recover any such deficit by deducting it from your next Wallet top-up and/or by requiring you to settle the deficit by immediate prepaid payment before further use of the Service. You agree to promptly settle any negative balance.

8.4 Forfeiture of balance on expiry or closure

The Wallet and all Prepaid Credits are prepaid and non-refundable. On the expiry or completion of a subscription or plan, or on closure of the account, AIO Infinity reserves the right to forfeit any remaining Wallet or credit balance. Such forfeiture is absolute and final. If the Customer reactivates the account or a plan at a later date (for example, two months later), forfeited amounts will not be restored, and no claims, disputes, complaints, or requests for refund or reinstatement in respect of forfeited amounts will be entertained.

8.5 Lapse and forfeiture

The treatment of unused Prepaid Credits on expiry, cancellation, or closure is governed by the forfeiture rule in Section 8.4 and by the Refund & Cancellation Policy at https://www.infiq.in/refund-policy, which is incorporated by reference. Prepaid Credits are non-refundable, and InfiQ does not guarantee or promise any validity period, carry-over, or restoration of any Wallet or credit balance.

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9. Free Trial

9.1 Trial availability

We may, at our discretion, offer a free trial of the Service for 7 days, or such other period as we specify at sign-up. The trial gives you limited access to evaluate the Service. Eligibility for a trial is at our sole discretion, and we may modify or withdraw trial offers at any time.

9.2 End of the trial

At the end of the free-trial period, the Service simply stops unless you purchase a prepaid subscription plan. There is no automatic charge and no automatic conversion to a paid plan. To continue using the Service after the trial, you must buy a prepaid plan by paying in advance.

9.3 Trial limitations

During a trial, the Service may be subject to feature, volume, messaging, or other limitations, and may be provided without certain SLA commitments. Meta's own onboarding, verification, and approval requirements still apply during a trial, and Conversation Charges (if messaging is enabled) may still be payable. Trial access is provided "as is" and without warranties to the maximum extent permitted by law.

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10. Intellectual Property

10.1 InfiQ's ownership

As between the parties, InfiQ and its licensors own and retain all right, title, and interest in and to the Platform and the Service, including all software, source and object code, APIs, user interfaces, designs, text, graphics, documentation, know-how, and all intellectual property rights therein (including patents, copyrights, trademarks, trade secrets, and database rights). Except for the limited right to use the Service granted in this Agreement, no rights are granted to you, whether by implication, estoppel, or otherwise. All rights not expressly granted are reserved.

10.2 Licence to use the Service

Subject to your compliance with this Agreement and payment of all fees, InfiQ grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence, during the term, to access and use the Service for your internal business purposes.

10.3 Customer Data ownership and licence to InfiQ

As between the parties, you own and retain all right, title, and interest in and to your Customer Data. You grant InfiQ a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, process, display, and otherwise use Customer Data solely as necessary to provide, maintain, secure, and improve the Service, to comply with Applicable Law, and as otherwise permitted by this Agreement, the Privacy Policy, and the DPA. You represent and warrant that you have all rights, consents, and authority necessary to submit Customer Data to the Service and to grant this licence.

10.4 Aggregated / de-identified data

InfiQ may collect, generate, and use aggregated, anonymised, and/or de-identified data and statistics derived from the operation and use of the Service (including usage metrics and performance data), provided such data does not identify you, any Authorised User, or any End User. InfiQ owns such aggregated and de-identified data and may use it for any lawful purpose, including operating, analysing, improving, and marketing the Service, and this right survives termination.

10.5 Feedback

If you provide suggestions, ideas, enhancement requests, or other feedback about the Service ("Feedback"), you grant InfiQ a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use and incorporate the Feedback into the Service and other products without any obligation, attribution, or compensation to you.

10.6 Trademarks

"InfiQ", "AIO Infinity", and associated logos and marks are trademarks of AIO Infinity Private Limited. You may not use them without our prior written consent. Any use of Meta's or WhatsApp's marks must comply with Meta's brand guidelines; those marks belong to Meta.

10.7 Prohibited acts

You must not, and must not permit any third party to: (a) copy, modify, translate, or create derivative works of the Platform; (b) reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of the Service, except to the limited extent Applicable Law expressly permits despite this restriction; (c) scrape, crawl, harvest, or use automated means to extract data from the Service other than through documented APIs within permitted limits; (d) circumvent or disable any security or usage-limiting features; or (e) use the Service to develop, train, or benchmark a competing product or service.

10.8 Publicity and use of Customer name and logo

By signing up for InfiQ, the Customer grants AIO Infinity a worldwide, royalty-free, non-exclusive right to use the Customer's name and logo in the clients / customers section and in the marketing materials of the AIO Infinity and InfiQ websites (www.infiq.in and app.infiq.in), including where the Customer has signed up but does not actively use the Service.

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11. Customer Data, Privacy & Data Protection

11.1 Cross-reference to Privacy Policy and DPA

Our collection and use of personal data is described in our Privacy Policy at https://www.infiq.in/privacy-policy. Where InfiQ processes personal data contained in Customer Data on your behalf, that processing is governed by our Data Processing Agreement (DPA) at https://www.infiq.in/dpa, which is incorporated by reference and forms part of this Agreement.

11.2 Roles of the parties

With respect to the personal data of End Users / Recipients contained in Customer Data, you are the Data Fiduciary / controller and InfiQ is the Data Processor / processor acting on your documented instructions. You determine the purposes and means of processing End User data; InfiQ processes it to provide the Service. Each party will comply with its respective obligations under the DPDP Act and other Applicable Law, and, where applicable, the GDPR, UK GDPR, and CCPA/CPRA as detailed in the DPA.

11.3 Consent responsibility

You are responsible, as Data Fiduciary / controller, for establishing a lawful basis and, where required, for obtaining and maintaining valid consent from End Users for the collection and processing of their personal data and for receiving communications through the Service (see also Section 6.3). You warrant that you have provided all required notices and obtained all required consents.

11.4 Data retention

InfiQ does not provide automated data deletion or purge. Customer Data and account data are retained for the life of the account and thereafter for operational, record-keeping, and legal purposes. Deletion occurs only to the extent strictly required by Applicable Law.

11.5 WABA migration support

Subject to Section 5, Section 19, and your having met all payment obligations, InfiQ will provide reasonable assistance to migrate your WABA and phone number(s) to another provider or to Meta directly, using Meta's supported migration process. The outcome of any migration depends on Meta and on your compliance with Meta's requirements.

11.6 Data residence and encryption

InfiQ's cloud infrastructure vendors are Amazon Web Services (AWS), Microsoft Azure, and Google Cloud, and Customer Data is currently hosted in data centres located in India only. The WhatsApp / Meta Cloud API used by the Service is localised to India only. Databases are encrypted to industry standards.

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12. Third-Party Services & Integrations

12.1 Third-party dependencies

The Service depends on and interoperates with third-party services, including Meta (WhatsApp Business API), payment gateways and processors (currently Zoho Payments and Razorpay; additional payment processors may be added from time to time), hosting and cloud infrastructure providers, and any integrations you choose to enable (such as CRMs, e-commerce platforms, analytics, or AI providers). A live list of our sub-processors is available at https://www.infiq.in/subprocessors.

12.2 Third-party terms

Your use of a third-party service is governed by that third party's own terms and privacy practices, and may require you to hold your own account with, and accept the terms of, that third party (this is expressly the case for Meta). You are responsible for your compliance with those terms.

12.3 No responsibility for third parties

InfiQ does not control, and is not responsible or liable for, the acts, omissions, availability, performance, security, content, or policies of any third-party service, including Meta and payment gateways. The integration of a third-party service does not constitute an endorsement. Any dispute between you and a third-party provider is between you and that provider. InfiQ is not liable for any loss arising from a third-party service's unavailability, error, change, or discontinuation.

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13. Confidentiality

13.1 Definition

"Confidential Information" means non-public information disclosed by one party (the "Discloser") to the other (the "Recipient of Confidential Information") that is designated as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances, including business plans, pricing, product and technical information, security information, and Customer Data. It does not include information that is or becomes public through no fault of the receiving party, was rightfully known without a duty of confidentiality, is rightfully received from a third party without breach, or is independently developed.

13.2 Obligations

The receiving party will: (a) use the Confidential Information only to perform this Agreement; (b) protect it using at least reasonable care and no less than the care it uses for its own similar information; and (c) not disclose it to any third party except to its personnel, affiliates, and advisers who need to know it and are bound by confidentiality obligations at least as protective as these.

13.3 Compelled disclosure

The receiving party may disclose Confidential Information to the extent required by law or legal process, provided it gives (where legally permitted) prompt notice to the Discloser and reasonable cooperation to seek protective treatment.

13.4 Duration

Confidentiality obligations apply during the term and for three (3) years after termination, except that obligations with respect to trade secrets and personal data continue for as long as the information remains a trade secret or as required by Applicable Law.

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14. Representations & Warranties

14.1 Mutual warranties

Each party represents and warrants that it has the full power and authority to enter into and perform this Agreement and that doing so does not violate any other agreement or Applicable Law binding on it.

14.2 Customer warranties

You further represent, warrant, and covenant, on a continuing basis, that:

• you have the authority to bind the business on whose behalf you use the Service (Section 1.3);
• your use of the Service is and will remain lawful and in compliance with this Agreement, the incorporated policies, the Meta Terms, and Applicable Law;
• you have obtained and will maintain all necessary opt-in consents and authorisations from every Recipient before messaging them, and you will honour all opt-outs (Sections 6.3 and 11.3);
• you are not engaged in any restricted or prohibited industry under the WhatsApp Commerce Policy or the Acceptable Use Policy, and you will not use the Service for any prohibited goods, services, or activities (Section 5.4);
• all Customer Data you submit, and its processing through the Service, does not and will not infringe or misappropriate any third party's intellectual property, privacy, publicity, or other rights, and does not violate any Applicable Law; and
• TRAI / DND & unsolicited-communications acknowledgement — your communications are solicited and consented to, are not unsolicited commercial communications, and comply with the Telecom Regulatory Authority of India (TRAI) regulations (including any applicable Do-Not-Disturb (DND) / Telecom Commercial Communications Customer Preference Regulations and DLT registration requirements) and all other anti-spam and telemarketing laws applicable to your communications.

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15. Disclaimers of Warranties

15.1 "As is"

To the maximum extent permitted by Applicable Law, the Service is provided "as is" and "as available", with all faults, and without warranties of any kind, whether express, implied, statutory, or otherwise. InfiQ expressly disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranties arising from course of dealing or usage of trade.

15.2 No warranty of uninterrupted or error-free operation

InfiQ does not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that the Service or the servers that make it available are free of harmful components; or that the Service will meet your requirements or achieve any particular result, delivery rate, response rate, or business outcome. Any service-availability commitments are set out solely in the SLA at https://www.infiq.in/sla.

15.3 Meta dependency

Because the Service depends on Meta's WhatsApp Business API (Sections 4 and 5), InfiQ specifically disclaims any warranty regarding message delivery, deliverability, timing, availability, Messaging Limits, Quality Ratings, template approval, pricing, or any other matter within Meta's control. InfiQ is not responsible for any interruption, degradation, change, suspension, or ban attributable to Meta.

15.4 Trials and beta features

Free trials, beta, evaluation, and preview features are provided without any warranty and may be modified or withdrawn at any time.

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16. Limitation of Liability

16.1 Exclusion of indirect damages

To the maximum extent permitted by Applicable Law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, anticipated savings, data, goodwill, or reputation, arising out of or relating to this Agreement or the Service, whether in contract, tort (including negligence), strict liability, or otherwise, even if the party has been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

16.2 Aggregate liability cap

To the maximum extent permitted by Applicable Law, InfiQ's total aggregate liability arising out of or relating to this Agreement and the Service, from all claims in the aggregate, will not exceed the total fees actually paid by you to InfiQ (excluding pass-through Meta Conversation Charges and taxes) in the twelve (12) months immediately preceding the event giving rise to the claim.

16.3 Meta charges and pass-through excluded

For the avoidance of doubt, InfiQ has no liability for Meta Conversation Charges or any other pass-through amounts, or for any act, omission, or charge of Meta, as set out in Section 5.

16.4 Carve-outs

Nothing in this Section limits or excludes: (a) your obligation to pay fees due under this Agreement; (b) your indemnification obligations under Section 17; (c) either party's liability for its own fraud or fraudulent misrepresentation; (d) liability for death or personal injury caused by a party's negligence; or (e) any other liability that cannot be limited or excluded under Applicable Law.

16.5 Basis of the bargain

The limitations and exclusions in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties. They apply notwithstanding the failure of any limited remedy.

16.6 No responsibility for the Customer's use of the Service

AIO Infinity and InfiQ are not responsible or liable for any legal, regulatory, financial, reputational, or other consequences, claims, penalties, demands, or liabilities of any kind arising out of or in connection with the Customer's use of the Service, including the Customer's content, campaigns, messaging, opt-in practices, and compliance obligations. The Customer is solely responsible for its use of the Service and indemnifies AIO Infinity and InfiQ against all such claims and losses.

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17. Indemnification

17.1 Customer indemnity

You will defend, indemnify, and hold harmless InfiQ, its affiliates, and their respective directors, officers, employees, and agents (and, as third-party beneficiaries, Meta and WhatsApp) from and against any and all claims, demands, suits, actions, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• your breach of this Agreement, the incorporated policies, or the Meta Terms;
• your or your Authorised Users' use or misuse of the Service;
• your Customer Data, including any claim that it infringes or misappropriates any third-party right or violates any Applicable Law;
• your failure to obtain or maintain sufficient opt-in consents or to honour opt-outs, and any claim by a Recipient or regulator arising from your messaging;
• your violation of any Applicable Law, including data-protection, consumer-protection, TRAI/DND, anti-spam, and telemarketing laws; or
• your use of the Service in connection with a restricted or prohibited industry.

17.2 Procedure

InfiQ will (a) promptly notify you of the claim (provided that a failure to give prompt notice will not relieve you of your obligations except to the extent you are materially prejudiced); (b) give you sole control of the defence and settlement of the claim, except that you may not settle any claim in a manner that imposes any obligation or admission on InfiQ or an indemnified party without its prior written consent; and (c) provide reasonable cooperation at your expense. InfiQ may participate in the defence with counsel of its own choosing at its own expense.

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18. Suspension

18.1 Grounds for suspension

InfiQ may, immediately and without prior notice where appropriate, suspend, restrict, or limit your access to all or part of the Service (including your account, a phone number, or specific features) if:

• you are in breach of this Agreement, the incorporated policies, or the Meta Terms;
• we reasonably suspect fraud, abuse, or unlawful, deceptive, or harmful activity;
• any amount is overdue or your Wallet balance is insufficient or negative (Sections 7 and 8);
• Meta throttles, restricts, suspends, or requires action against your number or WABA, or you otherwise violate the Meta Terms (Section 5);
• there is an actual or suspected security risk, compromise, or threat to the Service, to other customers, or to any person; or
• suspension is required to comply with Applicable Law or a request from a governmental, regulatory, or law-enforcement authority.

18.2 Effect of suspension

We will use reasonable efforts to limit the scope of a suspension to what is necessary and, where practicable and lawful, to notify you and give you an opportunity to cure. Subscription Fees and other charges continue to accrue during any suspension caused by your act, omission, or breach. We will restore access once the cause of suspension is resolved to our reasonable satisfaction. Suspension is without prejudice to our right to terminate under Section 19.

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19. Term & Termination

19.1 Term

This Agreement begins on the Effective Date and continues for the prepaid subscription term stated in your Order Form or plan selection. The Agreement and the Service do not renew automatically; they continue only while you hold an active prepaid plan and/or a sufficient Wallet balance, and end on expiry unless you renew by paying in advance (Section 7.3).

19.2 Termination for convenience

Either party may terminate this Agreement or a subscription for convenience with effect from the end of the then-current prepaid term. Because the Service is prepaid and does not auto-renew, you may also simply choose not to renew. Termination or non-renewal does not, by itself, entitle you to any refund of fees already paid, all of which are non-refundable (see Section 7.11 and the Refund & Cancellation Policy).

19.3 Termination for cause

Either party may terminate this Agreement for cause if the other party materially breaches this Agreement and fails to cure the breach within thirty (30) days after receiving written notice describing it. InfiQ may additionally terminate immediately for the grounds listed in Section 18.1 (including fraud, unlawful use, serious or repeated Meta-Terms violations, security risk, or non-payment that remains uncured), or if you become insolvent, cease business, or are subject to insolvency proceedings.

19.4 Effect of termination

On termination or expiry: (a) all licences and your right to access the Service end; (b) all fees accrued or payable up to the effective date of termination become immediately due, and any negative Wallet balance is recoverable under Section 8.3; (c) each party will return or destroy the other's Confidential Information as requested, subject to legal-retention needs; and (d) any handling of remaining Customer-funded Wallet balance is governed by the Refund & Cancellation Policy.

19.5 Data retention after termination

InfiQ does not provide automated data deletion or purge on termination. Customer Data and account data are retained for the life of the account and thereafter for operational, record-keeping, and legal purposes. Deletion occurs only to the extent strictly required by Applicable Law.

19.6 WABA migration

Provided you have met all payment obligations, InfiQ will provide reasonable assistance to migrate your WABA and registered phone number(s) to another provider or to Meta within thirty (30) days of termination, using Meta's supported process (Section 11.5). Migration outcomes depend on Meta. InfiQ is not obliged to provide migration assistance while any amount remains outstanding.

19.7 Survival

Sections and provisions that by their nature should survive termination will survive, including Sections 2 (Definitions), 5.6-5.8, 7 (accrued fees), 8.3, 10 (Intellectual Property), 13 (Confidentiality), 15 (Disclaimers), 16 (Limitation of Liability), 17 (Indemnification), 19.4-19.7, 22 (Governing Law & Dispute Resolution), and 25 (General).

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20. Force Majeure

InfiQ will not be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, riot, civil unrest, government action, law or regulation, labour disputes, failure or unavailability of telecommunications, internet, hosting, or power, cyber-attacks (including denial-of-service attacks), and — expressly — any act, omission, outage, suspension, change, or discontinuation by Meta or the WhatsApp Business API or other third-party services on which the Service depends. If a force-majeure event continues for more than thirty (30) consecutive days, either party may terminate the affected portion of the Service on notice.

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21. Changes to the Service and to these Terms

21.1 Changes to the Service

InfiQ may, from time to time and at its discretion, modify, update, enhance, add to, or discontinue features or functionality of the Service, provided that InfiQ will not materially degrade the core functionality of a paid subscription during a paid term without cause. Some changes may be required to comply with, or in response to changes by, Meta or Applicable Law.

21.2 Changes to these Terms

InfiQ may revise these Terms and the incorporated policies from time to time. When we make material changes, we will update the "Effective / Last Updated" date at the top and notify you by a reasonable method (such as email, dashboard notice, or a notice on the website). Changes take effect on the date stated in the notice (or, absent a stated date, when posted). Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to a change, you must stop using the Service and may cancel in accordance with Section 19. Changes required by law or by Meta may take effect immediately.

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22. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. The parties will first try to resolve any dispute amicably within thirty (30) days of written notice. Failing that, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Bhopal, Madhya Pradesh, India, conducted in English. Subject to arbitration, the courts at Bhopal, Madhya Pradesh, India have exclusive jurisdiction.

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23. Notices

23.1 Notices to InfiQ

Legal and formal notices to InfiQ must be sent to support@infiq.in and, where the matter concerns privacy or data protection, copied to privacy@infiq.in. A postal address for notices is the registered office at 54, Old Subhash Nagar, Bhopal – 462023, Madhya Pradesh, India.

23.2 Notices to you

We may give you notice by email to the address associated with your account, by posting within the Service or dashboard, or by posting on the website. You are responsible for keeping your contact details current. Notices are deemed received: if by email, on the day sent (absent a delivery failure); if by posting in the Service or website, when posted; and if by post, on actual delivery.

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24. Assignment

You may not assign, transfer, delegate, or sub-contract this Agreement or any of your rights or obligations under it, in whole or in part, without InfiQ's prior written consent, and any purported assignment in breach of this Section is void. InfiQ may assign or transfer this Agreement, in whole or in part, to an affiliate or to a successor in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets, on notice to you. Subject to the foregoing, this Agreement binds and benefits the parties and their permitted successors and assigns.

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25. General

25.1 Entire agreement

This Agreement, together with the incorporated policies and any Order Form, constitutes the entire agreement between the parties regarding the Service and supersedes all prior or contemporaneous understandings, proposals, and communications, whether written or oral. Any terms in your purchase order or other document that conflict with or add to this Agreement are rejected and of no effect unless expressly agreed by InfiQ in writing.

25.2 Order of precedence

In the event of a conflict, the following order of precedence applies: (1) the Order Form; (2) these Terms; and (3) the incorporated policies. Notwithstanding the foregoing, the DPA governs in the event of a conflict specifically concerning the processing of personal data.

25.3 Severability

If any provision of this Agreement is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable (or, if it cannot be, severed), and the remaining provisions will continue in full force and effect.

25.4 Waiver

No failure or delay by a party in exercising any right under this Agreement is a waiver of that right, and no waiver is effective unless in writing. A waiver of any breach is not a waiver of any subsequent breach.

25.5 No partnership or agency

Nothing in this Agreement creates any partnership, joint venture, agency, franchise, or employment relationship between the parties. Neither party has authority to bind the other.

25.6 Third-party beneficiaries

Except that Meta and WhatsApp are intended third-party beneficiaries of the provisions of this Agreement that benefit them (including Sections 5, 6, 14, and 17), this Agreement does not confer any rights on any third party.

25.7 Independent remedies; cumulative rights

Except as expressly stated, the rights and remedies under this Agreement are cumulative and in addition to, not exclusive of, any other rights or remedies available at law or in equity.

25.8 Language and headings

This Agreement is drafted in English, which governs. Headings are for convenience only and do not affect interpretation.

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26. Contact Us

AIO Infinity Private Limited (InfiQ) — the parent company that owns and provides the InfiQ platform.

Registered office: 54, Old Subhash Nagar, Bhopal – 462023, Madhya Pradesh, India CIN: U62013MP2025PTC074108 | GSTIN: 23ABBCA9125H1ZX Website: https://www.infiq.in | App: https://app.infiq.in

For all queries, requests, and complaints, please contact us using the details below. We do not designate a named grievance officer; all matters are handled by our support and privacy teams.