Abandoned cart recovery
Bring shoppers back before the cart goes cold.
A shopper leaves at checkout; InfiQ sends a WhatsApp reminder with their exact cart and a one-tap link to finish — at 1 hour, then again at 24 if needed. Stores typically recover 15–25% of abandoned carts this way, against 2–3% from email alone.
22% of abandoned carts recovered
Kanchi Weaves
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Use cases
How abandoned cart recovery teams use InfiQ
Cart-event triggers
Fire the first nudge automatically when Shopify, WooCommerce or your custom store marks a checkout stalled — you set the abandonment window, 30 to 60 minutes is typical.
Product card messages
Each reminder carries the actual product image, name and price pulled from the cart, so the shopper recognises the item before reading a word.
Escalating two-step sequence
A plain nudge at 1 hour and a stronger message at 24 hours recovers most carts, and the sequence stops the instant the order completes.
Discount as last resort
Hold the coupon back for the 24-hour message only, so full-price buyers aren't trained to wait; a 10% code typically lifts final-step conversion 1.5×.
One-tap checkout links
Deep links restore the exact cart with items and address pre-filled, cutting checkout to two taps instead of re-adding products from scratch.
Recovery tracking per step
See delivered, read, clicked and recovered revenue for each message, so you know whether the 1-hour or the 24-hour nudge earns its keep.
Measurable outcomes
The numbers abandoned cart recovery teams track
Every journey is measured end to end — from first message to the business outcome — inside one analytics view.
Journey funnel
abandoned carts recovered
22%
reminders read within 15 minutes
80%
recoveries vs email reminders
3×
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What powers this for abandoned cart recovery teams
WhatsApp Business API
Get official WhatsApp Business API access with InfiQ, a Meta Business Partner. Fast onboarding, green tick verification and template management.
Explore WhatsApp Business APIChatbots & Automation
Build no-code WhatsApp chatbots with InfiQ. Drag-and-drop flows, AI answers, lead qualification, order tracking and human handoff on the official API.
Explore Chatbots & AutomationShared Team Inbox
InfiQ's shared team inbox puts your whole team on one WhatsApp number. Auto-assignment, labels, private notes, SLA tracking and agent analytics.
Explore Shared Team InboxKeep exploring
Templates and integrations for this workflow
FAQ
Frequently asked questions
Do I need opt-in before sending cart reminders on WhatsApp?
Yes. Meta requires opt-in for business-initiated messages, so collect consent at checkout or signup — a clearly worded checkbox is enough. InfiQ keeps consent records, audit logs and access controls so you can show when and how each number opted in.
Do cart reminder templates need Meta approval?
Yes — cart nudges are marketing templates and Meta reviews them before first use, typically within minutes to 48 hours. InfiQ includes ready-made cart recovery templates you can submit in one click, and swapping variables like product name or price doesn't require re-approval.
How does InfiQ know a cart was abandoned?
Native integrations with Shopify and WooCommerce fire a webhook when a checkout stalls, and a REST API covers custom storefronts. You define the abandonment window, and InfiQ starts the sequence automatically — no manual exports or uploads.
How many reminders should the sequence send?
Two is the working standard: a plain nudge at 1 hour and a stronger message with the discount at 24 hours. More than two raises block rates, which lowers your WhatsApp quality rating and can throttle everything else you send.
How do I measure recovered revenue?
Every checkout link carries tracking parameters, and orders completed after a nudge are matched back to the message that drove them. The dashboard shows recovery rate and revenue per step, so you can compare the 1-hour and 24-hour messages directly.
What if the product sells out before a reminder goes out?
The sequence re-checks the cart before each send. If an item is out of stock, or the order was already completed on another channel, that message is suppressed automatically — nobody gets nudged for a cart they can't buy or already bought.
Send your first message today.
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