5×
more monthly service bookings
Regal Motors. A multi-city dealership group replaced reminder calls with WhatsApp booking flows — and filled bays the call centre never reached.
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Customer stories
How three teams moved their numbers on WhatsApp
Service bays filled, collectors converted, appointment slots kept. Three illustrative deployments on the WhatsApp Business API, told end to end — the challenge, the rollout, the architecture and the metrics that typically move.
Composite, illustrative case studies. Brand names and figures shown are representative examples built from typical InfiQ deployments, not verified results for a specific named customer.
Metrics that matter
What tends to move first
Every deployment is different, but the early signals rarely are. These are the patterns teams watch for in the first weeks on the platform.
Read where email is skimmed
Teams typically see WhatsApp campaign read rates several multiples of their email opens — the message lands where customers already reply to family and vendors.
First responses in minutes
With routing and a shared inbox, teams typically bring median first-response times down from hours on phone and email to minutes on WhatsApp.
Routine requests self-served
Bookings, reschedules and status checks typically resolve inside the conversation flow — no hold music, and no agent needed for the predictable half of the queue.
Your numbers, next.
Tell us the metric you care about — bookings, acquisition, no-shows — and we will map the WhatsApp journey that moves it. 7-day free trial, no card required.
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