Template library
Travellers check WhatsApp far more reliably than email while in transit, which makes it the right channel for tickets, gate changes and pickup details. This library covers the full journey for OTAs, travel agents, airlines and bus operators — from booking confirmation to post-trip refund status. Every template maps to a real trigger in your booking flow, so you can submit them for approval with minimal editing.
38 ready-to-edit templatesCopy the message or the Meta JSON payloadOpen any template in the playground
flight_booking_confirm_v1
Sent immediately after payment succeeds on a flight booking to confirm PNR and route.
Booking confirmed
Your flight is booked, {{1}}. ✈️ PNR: *{{2}}* Route: {{3}} Departure: {{4}} Amount paid: Rs. {{5}} Your e-ticket will follow shortly. Carry a government photo ID to the airport.
Safe travels
bus_booking_confirm_v1
Sent after a successful bus seat booking with operator, seat and boarding point details.
Seat confirmed! Ticket no. *{{1}}*. Operator: {{2}} Route: {{3}} Seat: {{4}} Boarding: {{5}} Show this message or your ticket number when boarding. Please reach the boarding point 15 minutes early.
train_booking_confirm_v1
Sent when a train ticket booked through the agency is confirmed with PNR and coach details.
Train ticket booked for {{1}}. PNR: *{{2}}* Train: {{3}} Date: {{4}} Coach/Seat: {{5}} Current status is CONFIRMED. We will alert you if the chart status changes.
package_booking_confirm_v1
Sent after a customer pays the advance for a holiday package to confirm inclusions and dates.
Your {{1}} package is confirmed! 🎉 Booking ID: {{2}} Travel dates: {{3}} Travellers: {{4}} Advance received: Rs. {{5}} A detailed itinerary and payment schedule will be shared within 24 hours.
Team InfiTours
eticket_flight_pdf_v1
Delivers the flight e-ticket PDF right after booking confirmation.
E-ticket attached for PNR *{{1}}*. Passenger: {{2}} Flight: {{3}}, departs {{4}} Save this PDF for airport entry. Web check-in opens 48 hours before departure — we will remind you.
eticket_bus_pdf_v1
Delivers the bus ticket PDF with boarding details after payment.
Ticket PDF attached — no printout needed. Ticket: {{1}} Journey: {{2}} Boarding point: {{3}} at {{4}} Driver and vehicle details will be shared 2 hours before departure.
eticket_invoice_pdf_v1
Sends the GST invoice PDF after a corporate or retail travel booking.
Invoice attached for booking {{1}}. Billed to: {{2}} Amount: Rs. {{3}} (incl. GST) For corrections to the GST number or billing name, reply within 48 hours and we will reissue it.
web_checkin_open_v1
Sent 48 hours before departure when the airline opens web check-in.
Web check-in is now open for your flight {{1}} on {{2}}. PNR: *{{3}}* Check in early to pick better seats free of charge — window and front rows go first. Airport counter check-in may attract a fee on some airlines.
web_checkin_last_call_v1
Sent 6 hours before departure to passengers who have not completed web check-in.
Reminder: you haven't checked in yet for flight {{1}} departing at {{2}} today. Web check-in closes {{3}} before departure. Complete it now to skip the counter queue — PNR *{{4}}*.
boarding_pass_ready_v1
Sent after the OTA completes check-in on the traveller's behalf, delivering the boarding pass.
Done! We completed web check-in for {{1}}. Seat: *{{2}}* Flight: {{3}} Boarding gate closes: {{4}} Your boarding pass is attached. Show it with a photo ID at security.
gate_change_alert_v1
Sent the moment the airline reassigns the departure gate for a booked flight.
Gate changed
Gate change for flight {{1}}. New gate: *{{2}}* (was {{3}}) Boarding: {{4}} Please proceed to the new gate. Announcements at the airport may lag this update.
flight_delay_alert_v1
Sent when the airline reports a delay so the traveller can adjust airport arrival.
Schedule update: flight {{1}} on {{2}} is delayed. New departure: *{{3}}* (earlier {{4}}) Your PNR {{5}} remains valid. If the delay exceeds 3 hours you may be eligible for a full refund — reply HELP for options.
Template library
A pre-built, Meta-approved WhatsApp appointment reminder template for travel businesses in the utility category — copy it, fill four variables (name, service, date, time), get it approved in about a day, and send confirmations that reach customers instantly with one-tap Confirm and Reschedule buttons.
View templateA compliant WhatsApp back-in-stock template for travel brands — submitted as Marketing (with an opt-out line), personalised with name and the specific fare, tour or add-on, and priced on Meta's live marketing rate card plus InfiQ's transparent ₹ pricing (ex-GST), billed per delivered message.
View templateA utility-category WhatsApp template that makes travellers actively confirm their cash-on-delivery or pay-on-arrival booking, cutting fake bookings and no-shows before you block a seat, room or driver.
View templateA Meta-approved WhatsApp utility template for onboarding new travel customers — welcomes them by name, points to their first step, and offers one-tap help. Personalise the three variables, submit as utility, and send via InfiQ on transparent ₹ pricing.
View templateA copy-paste WhatsApp delivery tracking template for travel businesses, pre-set to the Utility category with name, order ID, ETA and agent variables plus Track and Reschedule buttons — ready to approve and send through InfiQ on transparent ₹ pricing.
View templateA utility-category WhatsApp template that asks a traveller to rate a completed trip or booking with a single tap. Personalise name and trip, submit for approval, and send via InfiQ on transparent ₹ pricing.
View templateA Meta-compliant, copy-paste WhatsApp KYC collection template for Indian travel businesses — submitted as Utility, with three variables, a secure-link button, and approval tips. Personalise it, get it approved (usually within a day), and send it through InfiQ.
View templateA utility-category WhatsApp template that lets travel businesses reply to a new enquiry instantly, ask a qualifying question, and capture the answer via quick-reply buttons — copy-paste ready, with approval tips and transparent ₹ pricing from InfiQ.
View templateA Marketing-category WhatsApp template that tells travel customers how many loyalty points they've earned and when they expire, with a one-tap Redeem button and a required opt-out line. Personalise four variables, submit with sample values, and send through InfiQ on transparent ₹ pricing.
View templateA Meta-compliant WhatsApp order confirmation template for travel businesses — Utility category, booking-specific variables, sample values and buttons. Copy, personalise the reference, itinerary and amount, and send instantly after payment via InfiQ on transparent ₹ pricing.
View templateA pre-built, Authentication-category WhatsApp template for sending login and booking OTPs to travel customers — with a copy-code button, minimal variables, and approval and cost guidance from InfiQ.
View templateA copy-paste, Meta-compliant WhatsApp payment reminder template for travel businesses. It qualifies as a utility template (transactional, tied to a real booking), so it bills at the lower utility per-delivered-message rate. Personalise the four variables, submit with sample values, and send balance-due nudges with a one-tap Pay now button via InfiQ.
View templateA marketing-category WhatsApp template for travel offers, with variables, an opt-out line and buttons — ready to personalise and submit through InfiQ.
View templateA Marketing-category WhatsApp winback template for Indian travel brands, with an opt-out line, sample variables and approval tips — copy it, personalise, and send with InfiQ.
View templateA Utility-category WhatsApp template that tells travel customers their shipped item — visa, ticket, forex card or kit — is on its way, with courier name, ETA and a live tracking button. Copy it, fill four variables, and send through InfiQ on transparent rupee pricing.
View templateA Meta-compliant WhatsApp Utility template for travel subscription renewals: personalise the plan, date and amount, add Renew now and Manage buttons, and send it the moment Meta approves. Billed per delivered utility message, with InfiQ's transparent ₹ pricing (ex-GST).
View templateA copy-paste, Meta-compliant WhatsApp Marketing template that nudges travel customers back to an unfinished booking — with sample variables, approval tips and transparent ₹ pricing.
View templateA copy-paste WhatsApp event reminder template for travel brands, submitted as utility (transactional), with name/event/date/venue variables, ticket attachment and quick-action buttons — send it 24-48h before departure and again a few hours ahead, at the utility per-message rate on InfiQ's transparent ₹ pricing.
View templateApproval & performance
Send e-tickets as document headers (PDF) rather than pasting PNRs into long bodies — travellers can save them offline, and Utility templates with a clear transactional purpose clear Meta review faster.
Keep schedule-change and gate-change templates variable-heavy (old value, new value, time) and opinion-free. Reviewers reject Utility templates that mix a disruption notice with promotional lines like "book your next trip".
For package offers, put the destination and price in the first line, not a greeting — WhatsApp truncates previews around 100 characters, and open-to-reply rates drop sharply when the hook is below the fold.
Building the full journey? See how WhatsApp works for travel & hospitality.
FAQ
Utility. A confirmation triggered by a completed booking is transactional, and Utility templates are cheaper per delivered message — free when sent inside an open 24-hour service window — and approved faster. Only tag a template Marketing if it upsells — for example, a seat-upgrade or holiday-package message.
You can message any traveller whose WhatsApp number you collected with consent at booking. In practice, message the contact number on the booking and include the passenger count in the template. Alerts like these are exactly what the Utility category is designed for.
Use a template with a document header. At send time your API call supplies the PDF URL, so one approved template serves every booking. Keep the body short — PNR, route, date — because the ticket itself carries the detail.
Yes. InfiQ includes a 7-day free trial, so you can import these templates, submit them for Meta approval and send live booking confirmations before you pay. Approval for well-formed Utility templates usually takes minutes to a few hours.
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38 templatesPut these templates to work
Import any template into InfiQ, submit it for approval from the dashboard, and go live on the official WhatsApp Business API in 2 hours.
