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WhatsApp OTP Authentication Template for Travel Businesses

When a traveller logs into your app to change a seat, a booking desk agent pulls up a PNR, or a customer verifies before a refund, the one-time passcode has to land in seconds — and land reliably. This is a ready-to-use, Meta-compliant WhatsApp OTP authentication template built for Indian travel and hospitality brands. It ships with the correct Authentication category, a secure copy-code button, and the exact variable structure Meta expects. Copy it, set your brand name, and start sending verification codes over WhatsApp with InfiQ — an official Meta Business Partner for the WhatsApp Business API in India.

Authentication
Category
2 (OTP code, brand name)
Variables
Copy code
Button
Per delivered message, authentication rate
Billing
Often within a day
Typical approval
10 minutes (match your backend)
Validity
A pre-built, Authentication-category WhatsApp template for sending login and booking OTPs to travel customers — with a copy-code button, minimal variables, and approval and cost guidance from InfiQ.
authentication

Variables

  • {{1}} = 748213
  • {{2}} = SkyRoute Travel

Verified business

748213 is your SkyRoute Travel verification code. It is valid for 10 minutes. For your security, do not share this code with anyone.

10:24

Copy code

Preview · as customers see it

When to use this OTP template

Reach for this template at any moment in the travel journey where you must confirm the person is who they claim to be. Typical triggers include account login and password resets in your booking app, verifying a phone number at sign-up, confirming identity before a fare change or cancellation, authorising a wallet or loyalty-point redemption, and step-up verification when a refund or reschedule request looks unusual. Because it sits in the Authentication category, the code must be tied to a genuine user action the customer initiated — you cannot repurpose this template to send offers or itinerary reminders. Keep it strictly transactional and time-bound so it stays compliant and gets approved quickly.

  • App login, password reset and new-device sign-in
  • Phone-number verification at account creation
  • Identity step-up before cancellations, refunds or fare changes
  • Authorising loyalty-point or travel-wallet redemptions

Why WhatsApp beats SMS for travel OTPs

Travel is time-critical: a passenger racing to check in or a guest at the front desk cannot wait on a delayed SMS or hunt through a spam folder. WhatsApp OTPs typically see far higher open and read rates than SMS, arrive with a clear sender identity your customer already trusts, and — with the native copy-code button — remove the friction of manually re-typing digits. On many Indian networks WhatsApp also routes around the SMS delivery lags and DLT template rejections that plague peak booking periods. The Authentication category is priced specifically for these codes, so you get a premium, branded verification experience without paying marketing-tier rates for every message.

  • Higher read rates and faster delivery than SMS on most Indian networks
  • One-tap copy-code button removes manual entry errors
  • Branded, verified sender the traveller already recognises
  • Priced on the dedicated authentication rate, not marketing rates

Personalisation and what to keep out

Authentication templates are deliberately spare — that is the point. Keep the body to the code, the validity window, and a clear 'do not share' warning. You may set the brand name variable to your airline, OTA, hotel or travel-desk name so the message reads as a genuine 1:1 verification rather than an anonymous system alert. Do not add itinerary details, PNRs, seat maps, promotional lines, links to offers, or an unsubscribe footer — none of that belongs in the Authentication category and any of it will slow or block approval. If you want to surface booking context or upsells, that is a job for a separate Utility or Marketing template, not this one.

Getting it approved and sending in 24 hours

Submit this template under the Authentication category with the copy-code button attached — Meta provides a standardised authentication template flow, so stick to the OTP-only wording and let the platform handle the security-warning and expiry phrasing. Approvals for clean authentication templates are usually fast, often within a day. Once approved you can fire codes instantly through the InfiQ dashboard or API, with no 24-hour service-window constraint blocking a login OTP, because authentication messages are template-initiated. If Meta rejects a submission, it is almost always because marketing language or extra variables crept in — trim it back to the pure code-and-warning format and re-submit.

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Frequently asked questions

Which category does this template belong to?+
Authentication. It is designed purely to deliver a one-time verification code and must not contain any marketing or promotional content.
Does an OTP template need opt-in?+
Consent and opt-in rules still apply. Authentication messages are tied to a real action the customer initiated — such as a login or a booking change — so you should only send a code the traveller actually requested.
How is this template billed?+
WhatsApp bills per delivered message at the Authentication category rate. There is no per-conversation charge — the free 24-hour service window is separate from billing. With InfiQ you pay transparent rupee pricing, ex-GST.
Can I edit the wording?+
Yes, within the Authentication category rules. You can adjust the code and brand variables and the validity phrasing, but keep it OTP-only with the copy-code button and re-submit for approval after any change.
How fast can I start sending?+
After the template is approved — usually within a day for clean authentication templates — you can send codes instantly through the InfiQ dashboard or API.
Why send OTPs on WhatsApp instead of SMS?+
WhatsApp OTPs generally reach travellers faster and get read more often than SMS, avoid many DLT and spam-filter delays, and include a one-tap copy-code button that reduces mis-entry.
Can I add the customer's name or booking reference?+
No. Authentication templates must stay limited to the code, its validity and a security warning. Booking context belongs in a separate Utility template, not the OTP message.
Does the 10-minute validity have to match my system?+
Set the validity phrasing to match your actual backend expiry so the message is accurate. If your codes expire in 5 or 15 minutes, state that instead and re-submit.

Send travel OTPs on WhatsApp in a day

Copy this Authentication template, connect your booking flow, and start delivering fast, branded verification codes with InfiQ — an official Meta Business Partner with transparent rupee pricing.

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