Clinics, hospitals, diagnostic labs and pharmacies use WhatsApp for the logistics of care: confirming slots, reminding patients before visits, delivering reports and sharing teleconsult links. These templates handle that operational layer end to end. Each one is written to pass Meta review and stays strictly on scheduling, documents and billing — never medical advice.
40 ready-to-edit templates·One tap to load any template into your account·Open any template in the playground
Sent immediately after a patient books a slot online or at the front desk to confirm the details.
Appointment confirmed
Your appointment is confirmed, {{1}}.
*Doctor:* {{2}}
*Date:* {{3}}
*Time:* {{4}}
*Clinic:* {{5}}
Please arrive 10 minutes early with any previous reports. Reply to this message if you need to change the slot.
Confirms a walk-in or OPD booking and shares the token number so the patient knows their place in the queue.
Token {{1}} is reserved for you at {{2}}.
Doctor: {{3}}
Expected time: {{4}}, around {{5}}
We will message you again when your token is 3 numbers away, so you do not have to wait at the clinic.
Check queue status
{{1}}B-14{{2}}Sunrise Hospital OPD, Pune{{3}}Dr. Kulkarni{{4}}8 Jul 2026{{5}}11:15 AM
Sent when a patient pre-pays the consultation fee online, combining booking and payment confirmation.
Payment of Rs. {{1}} received. Your consultation with {{2}} on {{3}} at {{4}} is confirmed.
Booking ID: {{5}}
The receipt is available at the billing desk or on request. Carry a valid ID for registration.
Confirms the new slot after a patient or the clinic moves an existing appointment.
Your appointment has been moved as requested, {{1}}.
New slot: {{2}} at {{3}} with {{4}}.
Your earlier booking stands cancelled — no fee was charged for the change.
Reply here if this time does not work for you.
Sent one day before a confirmed appointment to reduce no-shows and give time to reschedule.
Reminder: you have an appointment tomorrow, {{1}}.
{{2}} | {{3}} at {{4}}{{5}}
If you cannot make it, please reschedule now so the slot can go to another patient.
Confirm
Reschedule
{{1}}Ananya{{2}}Dr. Deshmukh{{3}}9 Jul 2026{{4}}4:30 PM{{5}}City Care Clinic, Andheri West
Sent 2 hours before the slot on the day of the visit with directions and arrival instructions.
Live location
Your appointment with {{1}} is at {{2}} today.
Clinic: {{3}}
Please reach 10 minutes early and carry your previous prescriptions and reports. Parking is available in the basement.
Asks the patient to actively confirm attendance a day ahead so the clinic can release unconfirmed slots.
Will you be able to make your appointment on {{1}} at {{2}} with {{3}}?
Tap Confirm to hold the slot or Reschedule to pick another time. Unconfirmed slots may be offered to waitlisted patients after {{4}}.
Sent after a no-show to help the patient rebook without calling the front desk.
We missed you today, {{1}}. Your {{2}} appointment with {{3}} was marked as not attended.
No cancellation fee has been applied. You can pick a fresh slot below — the next available opening is {{4}}.
Rebook now
{{1}}Kavya{{2}}3:00 PM{{3}}Dr. Nair{{4}}tomorrow 11 AM
Delivers the test report as a PDF the moment the lab releases it.
lab_report_ready_pdf_v1.pdfPDF · 128 KB · 1 page
Your report is ready, {{1}}.
Test: {{2}}
Sample date: {{3}}
Report ID: {{4}}
The PDF is attached above. For any questions about the values, please book a review consultation with your doctor.
Report ready for collection.
Patient: {{1}}
Test: {{2}}
Collect from: {{3}}, counter 4
Timings: {{4}}
Please carry the booking receipt or this message. A family member can collect it with your ID proof.
{{1}}Rohan Gupta{{2}}Thyroid Profile{{3}}Metro Diagnostics, Kothrud, Pune{{4}}8 AM - 8 PM, all days
Proactively informs the patient when a report will take longer than the promised turnaround time.
lab_report_delay_v1.pdfPDF · 128 KB · 1 page
A quick update on your test, {{1}}: the report for {{2}} needs additional processing time and will now be ready by {{3}} instead of today.
We are sorry for the wait. You will get the PDF here the moment it is released — no need to call or visit.
Confirms a home sample collection booking and tells the patient how to prepare.
1080×566
Home sample collection is booked.
Date: {{1}}, between {{2}}
Phlebotomist: {{3}} (ID will be shown on arrival)
Address on file: {{4}}
Please follow the fasting instructions shared at booking, if any. Reply here to change the slot.
A Marketing-category WhatsApp abandoned cart template for Indian healthcare brands, with variables, a required opt-out line, and Meta approval tips — ready to copy and send from InfiQ.
A copy-paste WhatsApp appointment reminder template for Indian healthcare — utility category, name/service/date/time variables, and Confirm plus Reschedule buttons. Personalise it, get it approved (usually within a day), and send at scale on InfiQ with transparent ₹ pricing.
A Marketing-category WhatsApp template that notifies opted-in healthcare customers the moment a sold-out product is available again, with a one-tap "Buy now" button. Personalise the name and product, keep an opt-out line, submit as Marketing (not Utility), and send it through InfiQ on transparent ₹ pricing on Meta's live marketing rate card.
A Meta-approved utility WhatsApp template that asks a healthcare patient to confirm their cash-on-delivery order with one tap — cutting fake orders and RTO losses. Copy it, set three variables, and send instantly through InfiQ once approved.
A utility-category WhatsApp onboarding template for healthcare: welcomes a new patient, states the first step, and offers a one-tap button. Approved fast, sent in ~a day via InfiQ.
A utility-category WhatsApp template that tells a healthcare customer their order is out for delivery, when it will arrive, and who will bring it — with live-track and reschedule buttons. Priced at Meta's live utility rate plus InfiQ's transparent ₹ pricing, ex-GST.
A Meta-approved WhatsApp event reminder template for Indian healthcare providers — submit it as Utility, personalise the four variables, add View details and Add to calendar buttons, and send it through InfiQ on transparent ₹ pricing to cut no-shows for appointments, camps and screening drives.
A utility-category WhatsApp CSAT template for healthcare: one satisfaction question plus one-tap rating buttons, tied to a completed visit or report. Copy it, personalise two variables, get it approved (usually within a day), and send with InfiQ on transparent ₹ pricing at Meta's live utility rate.
A compliant, copy-paste WhatsApp KYC collection template for Indian healthcare — submitted as Utility, personalised with name and service, and sent on WhatsApp via InfiQ with transparent ₹ pricing on Meta's live utility rate.
A utility-category WhatsApp template that acknowledges a patient's enquiry and asks one qualifying question with tap-to-reply buttons, so your front desk or care team can triage and route healthcare leads without a phone tag chase.
A Meta-compliant, copy-paste WhatsApp loyalty rewards template for Indian healthcare brands — marketing category, four variables, opt-out line included, plus approval tips and honest ₹ send-cost guidance from InfiQ.
A utility-category WhatsApp template that instantly confirms a healthcare order — name, order ID, amount and brand — with a Track order button. Cheaper utility rates, near-instant open, and fewer "where is my order?" calls to your pharmacy or lab.
A compliant WhatsApp Authentication-category OTP template for healthcare, with a copy-code button, two variables ({{1}} code, {{2}} brand), approval tips and honest per-delivered-message pricing via InfiQ.
A Meta-approved Utility-category WhatsApp payment reminder template for healthcare, with name, amount, service and due-date variables plus a Pay Now button. Sends on Meta's utility rate with InfiQ's transparent rupee pricing.
A Marketing-category WhatsApp template for healthcare promotional offers, with variables, an opt-out line and approval tips — ready to copy and send via InfiQ.
A marketing-category WhatsApp winback template for healthcare, with compliant copy, opt-out line, variable samples and approval tips — ready to send via InfiQ.
A Meta-approved utility WhatsApp template that tells healthcare customers their order has shipped, with courier, ETA and a live-tracking button. Utility category, four variables, opt-in tied to the purchase, live in about a day with InfiQ.
A copy-paste WhatsApp utility template that reminds healthcare patients their subscription is due to renew, with one-tap Renew and Manage buttons. Submit it as Utility (not Marketing), personalise the four variables, and send it via InfiQ on Meta's live utility rate with transparent ₹ pricing, ex-GST.
Getting healthcare templates approved — and opened
Meta rejects healthcare templates that reference conditions, symptoms or medicines by name. Keep drug and test names inside variables ({{2}} = "Vitamin D panel") so the approved template text stays neutral.
Send lab reports as a document header with a short body. Templates that paste result values into the message body get flagged for sensitive health data and read poorly on small screens.
A reminder sent 24 hours before plus one 2 hours before cuts no-shows far more than a single reminder. Register both as separate Utility templates so each has its own quality rating and one being paused never silences the other.
Are appointment reminders Utility or Marketing templates?+
Reminders for a booking the patient already made are Utility, which costs less and faces lighter review. If the same message also promotes a package or discount, Meta reclassifies it as Marketing. Keep promotional lines out of reminder templates and run offers like health camps as separate Marketing templates.
Can we send lab reports and prescriptions over WhatsApp?+
You can send report PDFs as document attachments once the patient has opted in, and it is the most common healthcare use case in India. Avoid quoting result values or diagnoses in the message body itself — deliver the document and let it speak. Prescription-related messages should stick to logistics such as refill due dates and pickup times.
Why do healthcare templates get rejected more often than other categories?+
Meta applies extra scrutiny to health content. Common rejection triggers are naming diseases or drugs in the fixed template text, implying diagnoses or outcomes, and urgency phrasing like "critical" or "urgent test". Moving specifics into variables and keeping the fixed text about scheduling and documents resolves most rejections on resubmission.
How do patients opt in, and can I try these templates first?+
Collect opt-in at registration, on your booking form, or via a missed-call or QR flow at the front desk, and keep a record of it. Reminder and report messages then go out as business-initiated template messages. You can import this library and test the full flow on a 7-day free trial before putting it in front of patients.
