Healthcare WhatsApp templates

Appointment confirmed

Your appointment is confirmed, {{1}}. *Doctor:* {{2}} *Date:* {{3}} *Time:* {{4}} *Clinic:* {{5}} Please arrive 10 minutes early with any previous reports. Reply to this message if you need to change the slot.

Show this message at reception

Token {{1}} is reserved for you at {{2}}. Doctor: {{3}} Expected time: {{4}}, around {{5}} We will message you again when your token is 3 numbers away, so you do not have to wait at the clinic.

Payment of Rs. {{1}} received. Your consultation with {{2}} on {{3}} at {{4}} is confirmed. Booking ID: {{5}} The receipt is available at the billing desk or on request. Carry a valid ID for registration.

Your appointment has been moved as requested, {{1}}. New slot: {{2}} at {{3}} with {{4}}. Your earlier booking stands cancelled — no fee was charged for the change. Reply here if this time does not work for you.

Reminder: you have an appointment tomorrow, {{1}}. {{2}} | {{3}} at {{4}} {{5}} If you cannot make it, please reschedule now so the slot can go to another patient.

Your appointment with {{1}} is at {{2}} today. Clinic: {{3}} Please reach 10 minutes early and carry your previous prescriptions and reports. Parking is available in the basement.

Will you be able to make your appointment on {{1}} at {{2}} with {{3}}? Tap Confirm to hold the slot or Reschedule to pick another time. Unconfirmed slots may be offered to waitlisted patients after {{4}}.

We missed you today, {{1}}. Your {{2}} appointment with {{3}} was marked as not attended. No cancellation fee has been applied. You can pick a fresh slot below — the next available opening is {{4}}.

Your report is ready, {{1}}. Test: {{2}} Sample date: {{3}} Report ID: {{4}} The PDF is attached above. For any questions about the values, please book a review consultation with your doctor.

Reports are also available at the lab counter

Report ready for collection. Patient: {{1}} Test: {{2}} Collect from: {{3}}, counter 4 Timings: {{4}} Please carry the booking receipt or this message. A family member can collect it with your ID proof.

A quick update on your test, {{1}}: the report for {{2}} needs additional processing time and will now be ready by {{3}} instead of today. We are sorry for the wait. You will get the PDF here the moment it is released — no need to call or visit.

Home sample collection is booked. Date: {{1}}, between {{2}} Phlebotomist: {{3}} (ID will be shown on arrival) Address on file: {{4}} Please follow the fasting instructions shared at booking, if any. Reply here to change the slot.