Template library
Restaurants live and die by no-shows, cold food and silent kitchens. These 38 templates cover the messages that actually move covers and orders: reservation confirmations that cut no-shows, order-ready pings for pickup counters, delivery updates, and feedback requests sent while the meal is still fresh in memory. Copy any of them, swap the variables, and submit for approval as-is.
39 ready-to-edit templatesCopy the message or the Meta JSON payloadOpen any template in the playground
reservation_confirm_v1
Sent immediately after a guest books a table online or by phone to confirm the slot.
Table booked
Your table at {{1}} is confirmed. Date: {{2}} Time: {{3}} Guests: {{4}} We hold reservations for 15 minutes past the booked time. Reply here if your plans change and we will adjust the booking.
reservation_reminder_3h_v1
Sent 3 hours before the booked slot to confirm attendance and cut no-shows.
Reminder: your table for {{1}} guests at {{2}} is booked for {{3}} today. Tap Confirm so we keep the table ready, or Cancel to release it — no charges either way.
reservation_reschedule_v1
Sent when a guest or the restaurant changes a reservation to a new slot.
Your reservation at {{1}} has been moved as requested. New slot: {{2}}, {{3}} Guests: {{4}} Your earlier booking is cancelled. Reply here if this new time does not work.
waitlist_table_ready_v1
Sent when a walk-in guest on the waitlist reaches the front of the queue.
{{1}}, your table is ready! 🎉 Please reach the host desk at {{2}} within the next {{3}} minutes. After that we will need to offer the table to the next guest in line.
waitlist_position_update_v1
Sent to walk-in guests on the waitlist so they can step away without losing their spot.
You are number {{1}} in the queue at {{2}}. Estimated wait: {{3}} minutes. Feel free to take a walk — we will message you the moment your table is ready. No need to stand at the counter.
order_received_v1
Sent the moment an order is placed to confirm items, amount and preparation time.
Order #{{1}} received! Items: {{2}} Total: Rs. {{3}} Estimated prep time: {{4}} minutes We have started on it. You will get another message when it is ready.
order_confirmed_kitchen_v1
Sent when the kitchen accepts an online order and commits to a ready time.
Good news, {{1}} — the kitchen has accepted your order #{{2}} and it is now being prepared. Ready by approximately {{3}}. Amount payable: Rs. {{4}} ({{5}}).
order_ready_pickup_v1
Sent when a takeaway order is packed and waiting at the counter.
Order #{{1}} is packed and ready! 🥡 Collect it from the takeaway counter at {{2}}. Show this message or quote your order number. Hot items are best within 30 minutes — see you soon.
order_delayed_apology_v1
Sent proactively when the kitchen is running behind the promised prep time.
We are sorry — order #{{1}} is running about {{2}} minutes late due to high volume at the kitchen. New expected time: {{3}}. As an apology, {{4}} has been added to your order at no charge. Thank you for your patience.
delivery_rider_assigned_v1
Sent when a delivery partner picks up the order from the restaurant.
Your order #{{1}} is on its way! Rider: {{2}} Contact: {{3}} Expected delivery: {{4}} Please keep your phone reachable in case the rider needs directions.
delivery_arriving_soon_v1
Sent when the rider is close to the drop location so the customer is ready at the door.
Almost there! Your order from {{1}} arrives in about {{2}} minutes. Rider {{3}} will call from {{4}} if needed. If you paid cash on delivery, please keep Rs. {{5}} handy.
delivery_completed_v1
Sent after successful delivery to close the loop and open a support window.
Order #{{1}} delivered at {{2}}. Enjoy your meal, {{3}}! Anything missing or not right? Reply within 2 hours and our team will fix it — replacement or refund, no forms.
Template library
A Marketing-category WhatsApp template that nudges diners who abandoned a food order to complete checkout — personalised with name, cart items and an optional time-bound incentive, with a required opt-out line and one-tap buttons.
View templateA copy-paste WhatsApp utility template that reminds diners of their table reservation a few hours before, with Confirm and Reschedule buttons to cut no-shows. Utility category (billed per delivered message), four variables, sample values and approval tips included.
View templateA pre-written, Meta-compliant WhatsApp back-in-stock template for restaurants — Marketing category, {{1}} name and {{2}} dish variables, a required opt-out line, and a one-tap Order now button. Approve it once, then re-send whenever a sold-out dish, special or menu item returns.
View templateA Meta-approved Utility WhatsApp template that confirms cash-on-delivery restaurant orders before the kitchen fires them — name, order ID and amount as variables, with Confirm, Pay Now and Cancel buttons. Cuts fake COD orders and doorstep cancellations, and sends free inside the 24-hour service window on InfiQ.
View templateA Utility-category WhatsApp template that welcomes a new restaurant guest and guides their first action, with variables, sample values, approval tips and honest ₹ cost notes — ready to copy and send via InfiQ.
View templateA copy-paste, utility-category WhatsApp template that tells restaurant customers their order is out for delivery, with live-track and reschedule buttons — plus the variables, sample values and approval tips to get it live fast on InfiQ.
View templateA compliant WhatsApp event reminders template for restaurants in the utility category — with variables, buttons, sample values and approval tips. Cuts no-shows for ticketed and reserved dining events. Bills at Meta's utility per-message rate plus InfiQ's transparent ₹ pricing on the live rate card (ex-GST).
View templateA utility-category WhatsApp template that asks restaurant guests to rate their meal or delivery with one tap — sent inside the free 24-hour service window, billed per delivered utility message plus InfiQ's transparent ₹ platform pricing (ex-GST).
View templateA utility-category WhatsApp template for restaurants to collect KYC documents (PAN, GST, FSSAI, bank proof) from owners, partners and riders with one secure, tappable link. Approves fast, bills at the utility rate, and closes onboarding gaps that email and phone leave open.
View templateA Utility-category WhatsApp template that replies to a restaurant enquiry, asks one qualifying question (party size, date, cuisine, or budget), and offers tap-to-answer buttons — approval-ready and billed at Meta's utility per-message rate with InfiQ's transparent ₹ pricing.
View templateA marketing-category WhatsApp template that tells restaurant guests how many loyalty points they've earned and when they expire, with a one-tap Redeem button — plus opt-out line, sample values and approval tips.
View templateA utility-category WhatsApp template that confirms a restaurant order with name, order ID, total and a track button — read within minutes, cheaper than marketing, and live same-day through InfiQ.
View templateA copy-paste WhatsApp authentication template for restaurants that sends a time-bound OTP with a one-tap copy-code button — submitted in Meta's low-cost authentication category, live within about a day via InfiQ.
View templateA Meta-approved Utility WhatsApp template that reminds restaurant customers of a due payment — invoice, catering balance or event booking — with name, amount, reference and due date variables plus a Pay now button. Ships in the cheaper Utility category and sends in minutes via InfiQ.
View templateA compliant WhatsApp Marketing template for restaurants to broadcast offers and combos, with variables, a required opt-out line, and approval tips — priced per delivered marketing message via InfiQ.
View templateA Meta-approved WhatsApp marketing template to win back lapsed restaurant customers — personalised name, incentive, brand and expiry, with a required opt-out line and a one-tap re-order button. Approve it once, then send at InfiQ's transparent ₹ pricing on Meta's live marketing rate card (ex-GST).
View templateA Meta-compliant WhatsApp utility template restaurants can use to tell customers their food or hamper order has shipped — with name, order ID, courier and ETA variables, a live tracking button, sample values, and approval tips. Bills at the utility per-message rate.
View templateA ready-to-use WhatsApp subscription renewal template for restaurants, submitted as Utility (transactional, tied to a real billing action). It personalises name, plan, renewal date and amount, and pairs a one-tap Renew button with a Manage option. Because it is utility rather than marketing, it is billed at the lower utility per-message rate, with InfiQ's transparent ₹ pricing (ex-GST) on top.
View templateApproval & performance
Submit your order-status templates as Utility, not Marketing — a template that mentions a dish name or price can still be Utility if it is triggered by a specific order. Meta reviewers reject Utility templates that pitch unrelated items, so keep upsells out of confirmation messages.
For menu broadcasts, upload the actual menu image during template submission rather than a placeholder — reviewers see the sample media, and a mismatch between a food image and promotional body text is a common rejection reason.
Send feedback requests within 45-60 minutes of order completion. Response rates drop sharply after 2 hours, and a Utility-tagged feedback template tied to a specific order costs less per message than a Marketing one.
Building the full journey? See how WhatsApp works for restaurants.
FAQ
Utility. Any message triggered by a specific customer action — a booking, an order, a waitlist entry — qualifies as Utility under Meta's rules. Utility conversations are cheaper than Marketing in India, so tagging these correctly saves real money at volume. Only untriggered broadcasts like weekend specials need the Marketing tag.
Yes, as a Marketing template with an image header, but only to customers who opted in. Daily sends to an engaged list work well for cloud kitchens and tiffin services; for dine-in restaurants, 2-3 sends a week usually performs better. Watch your block rate — Meta throttles numbers whose Marketing messages get blocked frequently.
A reminder 2-3 hours before the slot with a one-tap Confirm or Cancel button lets guests release the table instead of silently skipping. Restaurants typically see no-show rates fall by a third or more, and cancelled slots can be re-offered to the waitlist. The reminder is a Utility template, so it is cheap to send at scale.
No special process — they are standard Marketing templates. Submit them 3-5 days before the festival, because review queues get slower around Diwali, Christmas and Eid when every business is submitting seasonal templates. Keep the offer factual (dates, prices, cut-off times) and include an opt-out to pass review on the first attempt.
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38 templates
Import any template into InfiQ, submit it for approval from the dashboard, and go live on the official WhatsApp Business API in 2 hours.
