Template library
Logistics runs on status. Every pickup, hub scan, delivery attempt and COD settlement is a moment where a customer or merchant would otherwise call your support line. These templates cover the full shipment lifecycle for couriers, 3PLs and fleet operators, written to pass Meta review on the first submission and cut where-is-my-order calls.
40 ready-to-edit templatesCopy the message or the Meta JSON payloadOpen any template in the playground
pickup_scheduled_v1
Sent when a pickup request is booked, so the shipper knows the slot and keeps the package ready.
Pickup scheduled
Your pickup for order {{1}} is booked. Date: {{2}} Slot: {{3}} Pickup address: {{4}} Please keep the package packed and the invoice ready. Our executive will share an OTP at pickup.
Reply CHANGE to reschedule
pickup_rider_enroute_v1
Sent when the field executive starts toward the pickup location, to reduce not-ready-at-pickup failures.
Our pickup executive {{1}} is on the way to collect order {{2}} and should reach by {{3}}. Contact: {{4}}. Keep the parcel sealed and labelled. If nobody is available, reply HOLD and we will re-slot the pickup.
pickup_completed_v1
Sent immediately after the courier collects the package, confirming handover and sharing the AWB.
Picked up ✅ Order {{1}} was collected at {{2}}. Your tracking number (AWB) is {{3}}. We will message you at every major milestone until delivery. No need to call — tracking is live below.
pickup_missed_reschedule_v1
Sent after a failed pickup attempt so the shipper can pick a new slot without calling support.
We could not complete the pickup for order {{1}} today. Reason noted by our executive: {{2}}. Choose a new slot and we will re-attempt at no extra charge. Slots available from {{3}}.
shipment_in_transit_v1
Sent when the shipment departs the origin hub, giving the customer a first ETA.
Update on AWB {{1}}: your shipment left our {{2}} hub and is on its way to {{3}}. Expected delivery: {{4}}. We will notify you again when it is out for delivery.
reached_destination_hub_v1
Sent when the parcel arrives at the destination city hub, setting expectations for next-day delivery.
Good news — shipment {{1}} has reached our {{2}} facility and is being sorted for delivery. It should be at your doorstep by {{3}}. Plan to have someone available to receive it, or reply LEAVE to authorise a safe drop.
out_for_delivery_v1
Sent when the delivery executive starts the route, sharing rider details and ETA window.
Out for delivery today
Shipment {{1}} is out for delivery. Delivery executive: {{2}} Expected window: {{3}} COD amount (if any): {{4}} Please keep exact change ready for COD orders. You will receive an OTP to confirm delivery.
delivered_confirmation_v1
Sent right after successful delivery, closing the loop and offering a support path.
Delivered! Shipment {{1}} was handed over at {{2}} and received by {{3}}. If anything about the package looks wrong — damaged box, wrong item — report it within 48 hours and we will raise it with the shipper.
delivery_delay_notice_v1
Sent proactively when a shipment misses its promised date, with the revised ETA and a reason.
We owe you an update. Shipment {{1}} is running late due to {{2}}. Revised delivery estimate: {{3}}. We know delays are frustrating — the shipment is safe and moving, and we will alert you the moment it is out for delivery. No action needed from you.
delivery_otp_v1
Sent when the executive marks arrival, so the customer can verify handover with a one-time code.
{{1}} is your delivery confirmation code for shipment {{2}}. Share it only with the delivery executive at your doorstep. The code expires in 10 minutes. Do not share it over phone calls.
pickup_otp_v1
Sent when the pickup executive arrives, so the shipper verifies the collection with a code.
{{1}} is your pickup verification code for order {{2}}. Give this code to our executive only after handing over the sealed package. Valid for 10 minutes. Our staff will never ask for it on a call.
pod_document_v1
Sent to the shipper after delivery with the signed proof-of-delivery attached for their records.
Proof of delivery for AWB {{1}} is attached. Delivered to: {{2}} Date: {{3}} Receiver relationship: {{4}} Save this PDF for your records. If the consignee disputes receipt, reply DISPUTE within 7 days and we will share the GPS-stamped photo.
Template library
A copy-paste WhatsApp abandoned cart template for logistics brands: marketing category, three variables, a compliant opt-out line and up to three buttons. Submit it as marketing, add sample values, and recover stalled carts on WhatsApp with InfiQ's transparent pricing.
View templateA copy-paste, utility-category WhatsApp template that reminds logistics customers of a scheduled pickup, delivery or dock appointment — with name, service, date and time variables plus Confirm and Reschedule buttons. Send it in the free 24-hour service window when the customer replies, or as an approved template at the utility rate. Personalise it, keep it strictly informational to pass approval, and cut missed slots and failed first-attempt deliveries.
View templateA marketing-category WhatsApp template that alerts opted-in customers the instant a sold-out item is available again — with name and product variables, a Buy Now button, and a required opt-out line. Bills at Meta's per-delivered-message marketing rate plus InfiQ's transparent ₹ pricing.
View templateA Utility-category WhatsApp template that asks the buyer to actively confirm (or prepay/cancel) a cash-on-delivery order before dispatch — cutting fake orders and RTO. Personalise name, order ID and amount, add Confirm / Pay Now / Cancel buttons, and send via InfiQ on Meta's live Utility rate plus transparent ₹ pricing.
View templateA Meta-compliant, utility-category WhatsApp onboarding template for logistics businesses. It welcomes a new customer, states their first step, and offers a one-tap next action — approved fast and billed at the utility rate per delivered message via InfiQ.
View templateA Utility-category WhatsApp delivery tracking template for Indian logistics with name, order ID, ETA and rider variables plus a live-track button. Compliant, cheaper than marketing, and sendable in 24h via InfiQ on transparent ₹ pricing.
View templateA copy-paste, utility-category WhatsApp event reminders template for logistics businesses, complete with variables ({{1}}–{{4}}), View ticket and Add to calendar buttons, sample values and Meta approval tips — deployable via InfiQ in roughly a day.
View templateA utility-category WhatsApp template that asks customers to rate a completed delivery via three quick-reply buttons. Personalise it with the customer name and order/shipment, submit it strictly as informational (no promotion), and send it in-window right after delivery. Bills at the delivered utility message rate on InfiQ's transparent ₹ pricing, ex-GST.
View templateA utility-category WhatsApp template that asks a logistics customer to complete pending KYC via a secure link. Personalise the name, account/service and document list, submit for approval, and send in 24h with InfiQ on transparent ₹ pricing.
View templateA utility-category WhatsApp template that asks a new logistics lead one qualifying question with tappable buttons — so you sort a quote request into the right lane in the first reply. Copy it, personalise the variables, get it approved, and send with InfiQ on transparent ₹ pricing.
View templateA compliant, copy-paste WhatsApp loyalty rewards template for logistics brands — Marketing category, four personalisation variables, a Redeem now button, and a required opt-out line. Submit it, get approval in about a day, and send at scale on InfiQ with transparent ₹ pricing on Meta's live per-message rate card.
View templateA Meta-compliant WhatsApp order confirmation template for Indian logistics, submitted as Utility with customer name, order ID, amount and brand variables, a Track Order button, and honest delivered-message pricing through InfiQ.
View templateA ready-to-use WhatsApp authentication template that sends login and verification OTPs for logistics accounts. Authentication category, one code variable plus your brand name, and a copy-code button. Submit it once through InfiQ and start sending in about a day.
View templateA Utility-category WhatsApp template that reminds a logistics customer of a specific payment (amount, order, due date) with a one-tap Pay button. Because it is transactional and tied to a real action, it approves fast, gets read within minutes, and bills at Meta's utility per-delivered-message rate plus InfiQ's transparent ₹ pricing, ex-GST.
View templateA copy-paste WhatsApp Marketing template for logistics promotions — with variables, an opt-out line, approval tips and per-delivered-message cost guidance, ready to send in about a day through InfiQ.
View templateA compliant, copy-paste WhatsApp Marketing template to win back inactive logistics customers — with variables, opt-out line, sample values and approval tips, sendable via InfiQ.
View templateA copy-paste, utility-category WhatsApp template that proactively tells customers their order has shipped — with name, order ID, courier, ETA and a live-tracking button — cutting "where is my parcel" support tickets. Approve it in about a day and send instantly through InfiQ.
View templateA Utility-category WhatsApp template that reminds logistics customers their subscription is about to renew, with the plan, date and amount pre-filled and one-tap Renew now / Manage buttons — read within minutes and priced on Meta's live utility rate plus InfiQ's transparent ₹ pricing.
View templateApproval & performance
Submit your NDR templates with interactive quick-reply buttons (Reattempt / Update address / Return) instead of asking for a typed reply — button-driven NDR flows resolve 2-3x more failed deliveries and reviewers rarely flag them.
Keep delivery OTP templates in the Authentication category with only the code and shipment context. Adding promotional lines or links to an OTP template is the most common reason logistics accounts get templates rejected.
For POD and COD remittance messages, attach the document as media rather than pasting amounts into a long body. Merchants save the PDF for reconciliation, and shorter utility bodies are approved faster and read more reliably on low-end devices.
Building the full journey? See how WhatsApp works for logistics & delivery.
FAQ
Send at moments the customer actually acts on: pickup done, out for delivery, delivered, and any exception like a failed attempt or delay. Skipping intermediate hub scans keeps costs down and prevents notification fatigue. Most couriers settle on 4-6 lifecycle messages per shipment.
Yes. Delivery-confirmation OTPs belong in Meta's Authentication category, which uses a fixed code-delivery format. Keep the template to the code, shipment reference and validity window — no links, no marketing copy — and it will clear review quickly.
When a delivery fails, a WhatsApp message with quick-reply buttons lets the customer confirm the address or pick a reattempt slot within minutes instead of waiting for a call. Couriers typically recover 25-40% of failed deliveries this way, directly cutting return-to-origin freight costs.
Merchant notifications are business-to-business, but Meta's rules still apply: the merchant contact must have opted in to WhatsApp updates, usually during onboarding or in your partner agreement. Remittance notices are Utility templates, so they are billed at the lower utility rate. You can test the full flow on a 7-day free trial.
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Import any template into InfiQ, submit it for approval from the dashboard, and go live on the official WhatsApp Business API in 2 hours.
