Template library
Guests plan trips on WhatsApp, so meeting them there for confirmations, check-in and in-stay requests removes friction the front desk usually absorbs. These templates cover the full guest journey for hotels, resorts and homestays — from the booking confirmation to the post-stay review ask. Each one is written to pass Meta's review on the first submission and mapped to the moment it should fire.
40 ready-to-edit templatesOne tap to load any template into your accountOpen any template in the playground
reservation_confirm_v1
Sent immediately after a booking is completed to confirm dates, room and amount paid.
Booking confirmed
Your reservation at {{1}} is confirmed. 🏨 Booking ID: {{2}} Check-in: {{3}} Check-out: {{4}} Room: {{5}} We look forward to hosting you. Reply here for any changes.
Carry a valid photo ID at check-in
reservation_confirm_payment_v1
Sent after payment capture to confirm the reservation along with the amount received and balance due.
Booking {{1}} is confirmed for {{2}}, {{3}} to {{4}}. Amount received: Rs. {{5}} Balance payable at check-in. Your confirmation voucher will follow shortly on this chat.
reservation_modified_v1
Sent when a guest changes dates or room type, confirming the updated reservation details.
Update on booking {{1}}: your dates have been changed as requested. New check-in: {{2}} New check-out: {{3}} Room: {{4}} Revised total: Rs. {{5}} Everything else stays the same. Reply here if anything looks off.
reservation_cancelled_refund_v1
Sent when a booking is cancelled, confirming the cancellation and refund timeline.
Booking {{1}} at {{2}} has been cancelled as requested. Refund of Rs. {{3}} has been initiated to your original payment method and should reflect within {{4}} working days. We hope to host you another time.
booking_hold_expiry_v1
Sent when a tentative or unpaid booking hold is about to lapse, prompting payment to confirm.
Your hold on {{1}} at {{2}} expires at {{3}} today. Pay Rs. {{4}} to confirm the reservation — after the hold lapses, the room is released back to inventory.
prearrival_early_checkin_v1
Sent 24-48 hours before arrival to upsell early check-in when the room is available.
Arriving early on {{1}}, {{2}}? Your room can be ready from {{3}} instead of 2 PM. Early check-in is available for Rs. {{4}} — confirm now and walk straight in, no waiting in the lobby.
Reply STOP to opt out
prearrival_airport_pickup_v1
Sent before arrival to guests flying in, offering a pre-booked airport transfer.
Flying into {{1}} for your stay at {{2}}? Skip the taxi queue — our sedan pickup from the airport is Rs. {{3}} one way, driver details shared 2 hours before landing. Share your flight number to book.
Reply STOP to opt out
prearrival_room_upgrade_v1
Sent 1-2 days before check-in when higher categories are unsold, offering a discounted upgrade.
An upgrade is available
Good news before your {{1}} stay: a {{2}} is available for your dates. Upgrade from your current room for just Rs. {{3}} per night — that is {{4}}% off the standard difference. Only a few are open, first come first served.
Reply STOP to opt out
prearrival_details_v1
Sent the day before check-in with directions, timings and what to carry.
You check in tomorrow at {{1}}! A few things before you arrive: • Check-in from {{2}} • Location: {{3}} • Carry a govt photo ID for all adults • Free parking on site Reply here if you expect to arrive late — we will hold the room.
prearrival_addons_bundle_v1
Sent before arrival offering a bundle of add-ons like breakfast, spa or candlelight dinner.
Make your {{1}} stay easier to plan, {{2}}. Add before you arrive: • Breakfast for two — Rs. {{3}}/day • 60-min couple spa — Rs. {{4}} • Private candlelight dinner — Rs. {{5}} Pre-booked add-ons are 15% cheaper than on-property rates.
Reply STOP to opt out
digital_checkin_link_v1
Sent on arrival day so guests can complete registration online and skip the front-desk queue.
Skip the front desk today. Complete your check-in for booking {{1}} online in under 2 minutes: 1. Tap the link below 2. Upload photo ID for each adult 3. Collect your key card from the express counter Your room {{2}} will be ready by {{3}}.
digital_checkin_id_pending_v1
Sent when a guest started web check-in but has not uploaded ID documents, blocking room allocation.
Almost done, {{1}} — your online check-in for {{2}} is saved, but we still need a photo ID for {{3}} adult(s). Upload it now and your key card will be waiting at the express counter when you arrive.
Template library
A Utility-category WhatsApp template hospitality teams use to collect guest KYC (ID documents) securely before check-in — reducing front-desk queues and keeping statutory guest records complete. Copy the message, personalise the variables, get it approved (usually within a day) and send via InfiQ at transparent ₹ per-delivered-message pricing.
Use this template — KYC Collection WhatsApp Template for Hospitality (opens in a new tab)A copy-paste WhatsApp loyalty rewards template for hospitality — marketing category, four variables, a required opt-out line and approval tips. Send it with InfiQ on transparent per-message ₹ pricing.
Use this template — Loyalty Rewards WhatsApp Template for Hospitality (opens in a new tab)A Meta-compliant WhatsApp abandoned-cart template for hospitality: marketing category, three variables, an opt-out line, and one-tap buttons to recover the booking. Submit it as marketing, personalise it per guest, and send within seconds of approval via InfiQ.
Use this template — Abandoned Cart WhatsApp Template for Hospitality (opens in a new tab)A copy-paste, Meta-approved WhatsApp appointment reminder template for hospitality (utility category) with name, service, date and time variables plus Confirm and Reschedule buttons — send it in 24 hours with InfiQ.
Use this template — Appointment Reminder WhatsApp Template for Hospitality (opens in a new tab)A Meta-compliant WhatsApp back-in-stock template for Indian hospitality brands. It's a marketing template (needs opt-in and an opt-out line), uses name and product variables, and reaches waitlisted guests on the channel they read fastest — copy, personalise, get approved, and send with InfiQ.
Use this template — Back In Stock WhatsApp Template for Hospitality (opens in a new tab)A copy-paste WhatsApp utility template that reconfirms a guest's cash-on-delivery / pay-on-arrival hospitality booking with the amount and a one-tap Confirm or Pay Now button — approved category, sample variables, and compliance notes included.
Use this template — COD Confirmation WhatsApp Template for Hospitality (opens in a new tab)A copy-paste WhatsApp utility template that welcomes a new hospitality guest, confirms their next step, and opens a support thread. Personalise the three variables, submit as Utility, and send in 24 hours via InfiQ with transparent ₹ pricing.
Use this template — Customer Onboarding WhatsApp Template for Hospitality (opens in a new tab)A utility-category WhatsApp template that tells a hospitality guest their order is out for delivery, when it will arrive, and who to expect — with live-track and reschedule buttons. Approved fast, sent in the 24-hour window, and billed at Meta's utility rate on InfiQ's transparent ₹ pricing.
Use this template — Delivery Tracking WhatsApp Template for Hospitality (opens in a new tab)A Utility-category WhatsApp event reminder template for hospitality venues, with variables for guest name, event, date and venue/time, quick-reply buttons, and approval guidance. Utility templates bill per delivered message, with InfiQ's transparent ₹ pricing on top (ex-GST).
Use this template — Event Reminders WhatsApp Template for Hospitality (opens in a new tab)A Utility-category WhatsApp template for hospitality that asks for a CSAT rating right after check-out or an order, using the guest's name and stay details plus three quick-reply rating buttons. Approved fast, priced on Meta's live utility rate plus InfiQ's transparent ₹ platform fee (ex-GST).
Use this template — CSAT Feedback WhatsApp Template for Hospitality (opens in a new tab)A utility-category WhatsApp template that asks new hospitality enquirers one qualifying question with quick-reply buttons, so your team spends time only on guests who are ready to book. Copy the body, personalise the variables, submit for approval, and send it through InfiQ on transparent ₹ pricing.
Use this template — Lead Qualification WhatsApp Template for Hospitality (opens in a new tab)A Meta-approved, utility-category WhatsApp template that instantly confirms a hospitality order, booking or payment — with four variables, sample values, two buttons and copy-paste-ready wording you can send in minutes with InfiQ.
Use this template — Order Confirmation WhatsApp Template for Hospitality (opens in a new tab)A copy-paste WhatsApp OTP template for hospitality in the Authentication category, with a copy-code button, two variables ({{1}} code, {{2}} brand), approval tips, and honest per-delivered-message billing guidance from InfiQ.
Use this template — OTP Authentication WhatsApp Template for Hospitality (opens in a new tab)A copy-paste WhatsApp payment reminder template for hospitality — utility category, four variables, a Pay now button, plus approval and personalisation tips. Send it through InfiQ on transparent ₹ pricing.
Use this template — Payment Reminder WhatsApp Template for Hospitality (opens in a new tab)A marketing-category WhatsApp template for hospitality promo offers, with name/offer/discount/validity variables, an opt-out line, sample values, and approval tips — sendable within a day via InfiQ.
Use this template — Promotional Offers WhatsApp Template for Hospitality (opens in a new tab)A ready-to-use, Marketing-category WhatsApp template that re-engages lapsed hospitality guests with a personalised, time-bound incentive, a required opt-out line and a single come-back button — copy, personalise the variables, and send with InfiQ.
Use this template — Re-Engagement & Winback WhatsApp Template for Hospitality (opens in a new tab)A utility-category WhatsApp template that tells hospitality guests their order has shipped, via which courier, and when it will arrive — with a live tracking button. Approved fast, read almost instantly, and billed at Meta's utility per-message rate with InfiQ's transparent ₹ pricing.
Use this template — Shipping Updates WhatsApp Template for Hospitality (opens in a new tab)A utility-category WhatsApp template that reminds hospitality guests their membership or package renews soon, with Renew now and Manage buttons. Utility-priced per delivered message, and live within a day of approval via InfiQ.
Use this template — Subscription Renewal WhatsApp Template for Hospitality (opens in a new tab)Approval & performance
Submit your checkout folio template with media type document, not a link in the body — Meta approves PDF-attached utility templates faster and guests are far more likely to save an attached invoice than tap a URL.
Keep upsell templates (early check-in, airport pickup, room upgrades) tagged Marketing even though they reference a real booking — Meta reclassifies utility templates that promote paid add-ons, and a rejection resets your submission queue.
Send pre-arrival messages 24–48 hours before check-in, not at booking time. Bookings made weeks ahead mean the 24-hour service window has long closed, so these must be templates — and open rates peak the day before travel.
For banquet and event enquiry replies, avoid words like guaranteed or best price in the template body; quote specifics as variables instead. Rate-promise language is a common silent rejection reason for hospitality templates.
Building the full journey? See how WhatsApp works for travel & hospitality.
FAQ
Start with the transactional spine: reservation confirmation, pre-arrival details, digital check-in link and checkout folio. These are Utility templates, approve quickly, and immediately reduce front-desk calls. Layer Marketing templates like upsells and seasonal packages after the basics are live.
Yes. Use a Utility template with document media and attach the folio PDF at send time. Guests get a saveable GST invoice in the same thread as their booking confirmation, which cuts the emails your accounts team fields after checkout.
Within 2–6 hours of checkout works best — the stay is fresh and the guest is usually in transit with time to reply. Waiting until the next day measurably drops response rates. Keep it to one message with a single review link; follow-ups on unanswered review asks tend to draw blocks.
Yes, as long as you have the guest's phone number and they have opted in to WhatsApp updates — typically collected at check-in or via your booking engine. OTAs sometimes mask guest numbers, so capture a direct mobile number during pre-arrival or at the desk to enable the rest of the journey.
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Import any template into InfiQ, submit it for approval from the dashboard, and go live on the official WhatsApp Business API in 2 hours.
