- Families ask our Pachmarhi hotel about rooms weeks before they come. Do our tariff replies need an approved template?
- Not while the family is talking to you. Once they write, for 24 hours your tariff, room photos and directions are ordinary replies at ₹0.145 each, and every new message from them restarts the window. Only a message you start, days later, needs a template.
- Our cab service meets guests at Pipariya station for the drive to Pachmarhi. Can we send them the driver's name and car number?
- Yes. A pickup note for a ride the guest has booked is a utility template at ₹0.19, with variables for the driver, the car number and the platform. Your booking sheet can send it through InfiQ's developer API, or a dispatcher can send it from the inbox.
- Trains into Itarsi junction often run late, and our drivers wait. Can the guest tell us the new arrival time on WhatsApp?
- Yes. When the guest writes with the new time, the window opens and your dispatcher can reply freely at ₹0.145, including a fresh driver if the first one has left. If the guest goes quiet and you need to reach them, start with the approved pickup template.
- We want to invite past guests back to Pachmarhi for the Nagdwari Mela. Who can we send that invitation to?
- Only guests who agreed to hear about offers from you. A trip invitation is a marketing template at ₹0.94 per delivered message. Guests who never said yes should be asked at check-out or the next time they write, and InfiQ keeps a record of each opt-in.
- Our guest house near Sethani Ghat takes bookings from Bhopal and from families abroad. Does a guest on a foreign number cost more?
- It can. Meta charges by the recipient's country code, so a guest on an Indian number costs the India rate wherever they are, and a foreign number is billed at that country's rate. InfiQ shows every country's rate in rupees on the pricing page before you send.
- Our Madai and Tawa trip desk, the office in Narmadapuram and two drivers all talk to guests. Can we share one WhatsApp number?
- Yes. The shared team inbox gives 10 users on Lite and 25 on Growth, with transfers, labels and private notes, so the office books the trip, the driver confirms the meeting point and nobody sends the guest two different times.