- Farmers from Lambi ask our Malout implement showroom to hold a machine until they can come in. How do we confirm the hold later?
- While the farmer is writing, your answers, photos and price are replies at ₹0.145 each. The confirmation you send days later, after the window has closed, is an approved utility template at ₹0.19 with his name, the machine and the date, sent because he asked you to hold it.
- Our ginning unit in Malout sends cotton lots by lorry to spinning mills. Can one dispatch note carry the lot number and the lorry?
- Yes. A dispatch note for an order the mill placed is a utility template at ₹0.19, with the lot, weight, lorry number and bilty as variables. If the mill's buyer replies with a question, your answers for 24 hours are service replies with no template.
- Students at our IELTS centre in Malout need class timings and reminders about their test dates. Are those marketing messages?
- No. Notices to enrolled students about their own classes and tests are utility templates at ₹0.19. A message inviting past enquirers to join a new batch is marketing at ₹0.94, and goes only to those who agreed to receive offers.
- Our jaggery unit near Malout sells the district's ODOP product to shops across the Rajasthan border. Can our templates be in Hindi?
- Yes. Hindi (hi) is a Meta template language, so keep a Hindi version of each order and dispatch template beside the Punjabi (pa) one. A shop on an Indian number costs the India rate in any state: ₹0.19 for a dispatch note.
- Our tractor-parts shop on the Delhi–Fazilka highway at Malout already uses the WhatsApp Business app. Do we have to give it up for the API?
- No. With WhatsApp Coexistence the app keeps working on the same number while InfiQ runs the API alongside it, within Meta's coexistence limits, so the counter can keep chatting while invoices and reminders go out as templates.
- Sales and the workshop at our Malout dealership both answer farmers from Gidderbaha and Lambi. Can they share one number without crossing chats?
- Yes. InfiQ's shared inbox gives 10 users on Lite and 25 on Growth one WhatsApp number, with labels, transfers and private notes, so a price question goes to sales and a breakdown photo goes to the workshop.