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Łódź is 3 h 30 min behind India

WhatsApp Business API for Indian teams answering Łódź customers

The old textile city in the middle of Poland now fills its land along the A1 with warehouses and its offices with service centres. Their questions arrive in your afternoon. Decide in advance who answers which.

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Łódź

A 10:00–18:00 IST working day is 06:30–14:30 in Łódź (on 21 October 2026; daylight saving moves it).

Region
Łódź Voivodeship
Country
Poland
Numbers
+48; Łódź landlines +48 42[4]
Location
Central Poland, about 120 km southwest of Warsaw[4]
Growth land
Along the A1 motorway and S-14 expressway[1]
Clock
CET (UTC+1) from 25 October 2026; CEST (UTC+2) in summer

For India-based businesses whose customers are Łódź warehouses, shared-services centres, manufacturers and startups: how to split their WhatsApp threads across your team, when the Polish working day falls in IST, which templates to write in Polish, and what each message to a +48 42 number costs in rupees.

See it work

Six Łódź threads, four people in India

A Łódź customer base is a mix: shoppers waiting on a parcel, a service centre's staff, a buyer at a factory, a founder. Try each strategy and see who ends up holding which conversation.

Round-robin is fair to agents and unfair to customers: the Polish-speaking shopper lands with whoever is next. Skills-based routing keeps her with Aditi; sticky routing keeps the ceramics buyer with Farah tomorrow too. Most teams answering Łódź combine the two.

The point for an Indian team is that Łódź threads arrive in a block, through the Indian afternoon and early evening. Settle the rule before the first broadcast, not after the first complaint.

Routing an afternoon of Łódź conversations

6 / 6

Only agents with the required skill are eligible; the least busy of them wins.

Incoming · 0 left

  1. All 6 conversations have been routed.

Conversation 6 of 6 · Skills-based

Accelerator startup: asks for a demo(needs sales)goes toVikram

Skills: needs sales, and only Vikram has it.

  • Aditi

    2 of 3 open

    • polish
    • delivery
    1. Shopper: parcel from the A1 warehouse is lateneeds delivery
    2. Shopper writes in Polish about a returnneeds polish

  • Rohan

    1 of 2 open

    • helpdesk
    1. Service-centre employee: laptop ticketneeds helpdesk

  • Farah

    2 of 2 open

    Full
    • orders
    • billing
    1. Cosmetics plant: invoice queryneeds billing
    2. Ceramics buyer: dispatch dateneeds orders

  • Vikram

    1 of 2 open

    • sales
    1. Accelerator startup: asks for a demoneeds sales

Waiting · 0

  1. Nobody waiting: every conversation found an agent.
Same 6 conversations, each strategy
StrategyRoutedWaitingSkill mismatches
Skills-based600
Least busy605
Round-robin605
Sticky603
Illustrative names and threads. In InfiQ's shared inbox a manager divides threads like this with labels and transfers; the scene shows why deciding the rule in advance matters.

Conversation 6 of 6, Accelerator startup: asks for a demo: Skills: needs sales, and only Vikram has it.

Market brief

What Łódź is building

From the city's investor service, the Łódź Special Economic Zone and the Embassy of India in Warsaw.

  1. 01

    The city designates new areas along the A1 motorway and the S-14 expressway for manufacturing, logistics and e-commerce.[1]

  2. 02

    Łódź's investor service supports companies in technology and in business services: BPO, SSC, GBS and centres of excellence.[1]

  3. 03

    The Łódź Special Economic Zone says it has supported more than 200 Polish and foreign startups through four accelerator programmes, with more than PLN 30 million.[2]

  4. 04

    Tubądzin, Miele Technika and Delia Cosmetics are among the zone's investors that helped set up a technical school of automation and robotics.[2]

  5. 05

    Łódź, like Kraków, has a street named after Mahatma Gandhi, the Embassy of India in Warsaw notes; about 30,000 Indians live in Poland.[3]

The Łódź customers Indian teams serve

Four kinds of customer, each with its own first messages.

Warehouses and online sellers

Land along the A1 and S-14 is set aside for logistics and e-commerce; shoppers served from it want to know where the parcel is.[1]

  • Dispatch and out-for-delivery updates
  • Failed-delivery rescheduling
  • Return pickup confirmation

Shared-services and GBS centres

The city supports BPO, SSC and GBS centres; when an Indian partner runs a centre's helpdesk, staff questions arrive on its desk.[1]

  • Employee helpdesk tickets
  • Shift and outage notices
  • Ticket-resolved confirmations

Manufacturers in the zone

Ceramics, appliance and cosmetics makers invest in the Łódź zone; a supplier's buyer wants order news without a call to India.[2]

  • Purchase order acknowledgement
  • Dispatch and arrival notices
  • Payment reminders

Startups from the accelerators

More than 200 startups have come through the zone's programmes, each a possible buyer for Indian SaaS and development firms.[2]

  • Trial and onboarding nudges
  • Sign-in codes
  • Renewal reminders

Language

One dispatch template, two languages

Shoppers in Łódź expect Polish; service centres and startups usually work in English. Meta approves each version separately.

The Polish version uses the formal Pani; whichever register you choose, keep it across every template. Replies inside the 24-hour window can be in either language, or any other your agents write.

Template language

Prices in ₹ and PLN

What a message to a Łódź number costs

Polish numbers are billed at the Poland line of Meta's rate card: ₹3.21 for marketing, ₹1.07 for utility, ₹1.07 for authentication and ₹1.07 for a service reply, in rupees before GST. Plans start at ₹999 a month.

Snapshot rates · as of 20 Oct 2026, 00:02 UTC

Lite

₹999 / month≈ zł 41.02 PLN

₹833 / month, billed yearly≈ zł 34.20 PLN

Growth

₹2,999 / month≈ zł 123.14 PLN

₹2,499 / month, billed yearly≈ zł 102.61 PLN

Enterprise

Custom volume pricing, custom SLA and dedicated infrastructure.

Per message to Łódź · Poland

InfiQ per-message rates for Łódź in rupees and PLN
Category₹ INRPLN
Marketing₹3.2105zł 0.132
Utility₹1.0702zł 0.0439
Authentication₹1.0702zł 0.0439
Service₹1.0702zł 0.0439
Per-message rates for all 47 markets, in ₹ and PLN
Per-message rates by market, effective 1 October 2026
MarketMarketingUtilityAuthenticationService
Argentinazł 0.223₹5.4352zł 0.0939₹2.2874zł 0.0939₹2.2874zł 0.0939₹2.2874
Bangladeshzł 0.264₹6.4397zł 0.0134₹0.3254zł 0.0134₹0.3254zł 0.0134₹0.3254
Brazilzł 0.226₹5.4970zł 0.0246₹0.5981zł 0.0246₹0.5981zł 0.0246₹0.5981
Chilezł 0.321₹7.8162zł 0.0722₹1.7585zł 0.0722₹1.7585zł 0.0722₹1.7585
Colombiazł 0.0451₹1.0993zł 0.0029₹0.0706zł 0.0029₹0.0706zł 0.0029₹0.0706
Egyptzł 0.233₹5.6629zł 0.0130₹0.3167zł 0.0130₹0.3167zł 0.0130₹0.3167
Francezł 0.310₹7.5588zł 0.108₹2.6393zł 0.108₹2.6393zł 0.108₹2.6393
Germanyzł 0.493₹12.0088zł 0.199₹4.8386zł 0.199₹4.8386zł 0.199₹4.8386
Hong Kongzł 0.264₹6.4397zł 0.0939₹2.2867zł 0.0939₹2.2867zł 0.0939₹2.2867
Hungaryzł 0.310₹7.5596zł 0.126₹3.0700zł 0.126₹3.0700zł 0.126₹3.0700
Indiazł 0.0387₹0.9435zł 0.0080₹0.1941zł 0.0058₹0.1402zł 0.0060₹0.1450
Indonesiazł 0.148₹3.6133zł 0.0902₹2.1979zł 0.0902₹2.1979zł 0.0902₹2.1979
Iraqzł 0.123₹2.9992zł 0.0285₹0.6943zł 0.0285₹0.6943zł 0.0285₹0.6943
Israelzł 0.127₹3.1045zł 0.0191₹0.4662zł 0.0191₹0.4662zł 0.0191₹0.4662
Italyzł 0.287₹6.9847zł 0.108₹2.6369zł 0.108₹2.6369zł 0.108₹2.6369
Kazakhstanzł 0.218₹5.3098zł 0.0650₹1.5824zł 0.0650₹1.5824zł 0.0650₹1.5824
Kuwaitzł 0.286₹6.9671zł 0.159₹3.8671zł 0.159₹3.8671zł 0.159₹3.8671
Malaysiazł 0.311₹7.5644zł 0.0506₹1.2314zł 0.0506₹1.2314zł 0.0506₹1.2314
Mexicozł 0.143₹3.4877zł 0.0307₹0.7471zł 0.0307₹0.7471zł 0.0307₹0.7471
Moroccozł 0.150₹3.6425zł 0.0830₹2.0218zł 0.0830₹2.0218zł 0.0830₹2.0218
Netherlandszł 0.577₹14.0494zł 0.181₹4.3987zł 0.181₹4.3987zł 0.181₹4.3987
Nepalzł 0.264₹6.4397zł 0.0123₹0.2990zł 0.0123₹0.2990zł 0.0123₹0.2990
Nigeriazł 0.186₹4.5421zł 0.0242₹0.5898zł 0.0242₹0.5898zł 0.0242₹0.5898
Omanzł 0.123₹2.9992zł 0.0891₹2.1709zł 0.0891₹2.1709zł 0.0891₹2.1709
Pakistanzł 0.171₹4.1620zł 0.0542₹1.3200zł 0.0542₹1.3200zł 0.0542₹1.3200
Peruzł 0.254₹6.1843zł 0.108₹2.6392zł 0.108₹2.6392zł 0.108₹2.6392
Polandzł 0.132₹3.2105zł 0.0439₹1.0702zł 0.0439₹1.0702zł 0.0439₹1.0702
Qatarzł 0.123₹2.9992zł 0.0433₹1.0547zł 0.0433₹1.0547zł 0.0433₹1.0547
Romaniazł 0.310₹7.5596zł 0.104₹2.5436zł 0.104₹2.5436zł 0.104₹2.5436
Russiazł 0.290₹7.0520zł 0.144₹3.5173zł 0.144₹3.5173zł 0.144₹3.5173
Saudi Arabiazł 0.207₹5.0537zł 0.0386₹0.9401zł 0.0386₹0.9401zł 0.0386₹0.9401
Singaporezł 0.264₹6.4397zł 0.0578₹1.4072zł 0.0578₹1.4072zł 0.0578₹1.4072
South Africazł 0.137₹3.3385zł 0.0344₹0.8369zł 0.0344₹0.8369zł 0.0344₹0.8369
Spainzł 0.255₹6.2161zł 0.0722₹1.7578zł 0.0722₹1.7578zł 0.0722₹1.7578
Sri Lankazł 0.264₹6.4397zł 0.0072₹0.1759zł 0.0072₹0.1759zł 0.0072₹0.1759
Turkeyzł 0.0394₹0.9587zł 0.0033₹0.0792zł 0.0033₹0.0792zł 0.0033₹0.0792
Ukrainezł 0.310₹7.5596zł 0.107₹2.6138zł 0.107₹2.6138zł 0.107₹2.6138
United Arab Emirateszł 0.207₹5.0537zł 0.0567₹1.3811zł 0.0567₹1.3811zł 0.0567₹1.3811
United Kingdomzł 0.229₹5.5795zł 0.0794₹1.9346zł 0.0794₹1.9346zł 0.0794₹1.9346
North Americazł 0.0902₹2.1976zł 0.0123₹0.2989zł 0.0123₹0.2989zł 0.0123₹0.2989
Rest of Africazł 0.0813₹1.9796zł 0.0144₹0.3516zł 0.0144₹0.3516zł 0.0144₹0.3516
Rest of Asia Pacificzł 0.304₹7.4057zł 0.0408₹0.9938zł 0.0408₹0.9938zł 0.0408₹0.9938
Rest of Central & Eastern Europezł 0.310₹7.5596zł 0.0763₹1.8595zł 0.0763₹1.8595zł 0.0763₹1.8595
Rest of Latin Americazł 0.267₹6.5048zł 0.0408₹0.9934zł 0.0408₹0.9934zł 0.0408₹0.9934
Rest of Middle Eastzł 0.142₹3.4490zł 0.0328₹0.7998zł 0.0328₹0.7998zł 0.0328₹0.7998
Rest of Western Europezł 0.214₹5.2054zł 0.0617₹1.5019zł 0.0617₹1.5019zł 0.0617₹1.5019
Otherzł 0.218₹5.3098zł 0.0278₹0.6769zł 0.0278₹0.6769zł 0.0278₹0.6769
Currency converter

zł 41.02 PLN

Indicative conversion at reference rates (ExchangeRate-API snapshot). InfiQ sets and invoices prices in Indian rupees, excluding GST; your bank’s rate on the day you pay will differ. Rates By Exchange Rate API.

Plan prices are monthly, in rupees, excluding GST; yearly billing is two months free. Messages are charged per delivered message on top of the plan, at the rate for the recipient’s country. Full details: InfiQ pricing. A helpdesk that answers staff who write first pays the service rate per reply; dispatch updates that go out unprompted are utility. Złoty figures in the converter are indicative; InfiQ invoices in rupees.

Work out your own monthly cost by message type.

Calculate your exact cost

On InfiQ

What an Indian team uses for Łódź

Many threads, a fixed window of the day, systems that already know the status.

  • Shared team inbox

    One WhatsApp number answered by a team: 10 users on Lite and 25 on Growth, agent and manager roles, transfers, private notes, labels and canned replies.

    Label Łódź threads by desk and transfer them between agents, so a Polish-speaking shopper or a returning buyer reaches the same person each time.

  • Developer API and webhooks

    A REST API with scoped keys, idempotency keys and per-key rate limits, plus HMAC-SHA256-signed webhooks retried for 24 hours. Included on Growth, an add-on on Lite.

    A warehouse or order system sends the dispatch template the moment a parcel leaves the A1 corridor, through scoped API keys and signed webhooks.

  • Template manager and library

    Draft, submit and track WhatsApp message templates for Meta's approval, starting from a library of 1,000+ ready templates in 27 categories.

    Keep the Polish and English versions of each dispatch, ticket and payment template together, and track both through Meta's approval.

Nearby

City pages near Łódź

The nearest city guides on this site, in Poland and beyond.

From the middle of the country, Łódź is close to most Polish city pages; the rules on consent and the Polish rate are covered once in the Poland guide.

Guides for Łódź teams

Questions Łódź businesses ask

  1. Q1

    Our fulfilment partner ships from a warehouse off the A1 near Łódź. Can delivery updates to Polish shoppers go on WhatsApp?

    Yes, to shoppers who gave their number at checkout and agreed to updates there. Dispatch, out-for-delivery and failed-delivery messages are utility templates, ₹1.07 per delivered message to a Polish number, and the shopper's replies come into your inbox as service conversations.

  2. Q2

    Poland's clocks go back on 25 October 2026. What happens to our 13:30 IST send to Łódź customers?

    Until 25 October it reaches Łódź at 10:00, on summer time; from 25 October, on Central European Time, the same 13:30 IST send arrives at 09:00. Schedule Łódź broadcasts in Polish time and the hour stays put for the customer while the IST time moves.

  3. Q3

    A shared-services centre in Łódź has us run its employee helpdesk. Can our agents answer staff on WhatsApp?

    Yes. When an employee writes first, your agents reply freely for 24 hours, at ₹1.07 per reply; ticket updates sent later are utility templates. The shared inbox gives 10 users on Lite and 25 on Growth, with agent and manager roles, so a helpdesk shift can work one number.

  4. Q4

    We supply a cosmetics plant in the Łódź Special Economic Zone. Which of our messages are utility and which marketing?

    Purchase order acknowledgements, dispatch notices and payment reminders about existing orders are utility. A launch note about a new ingredient range is marketing and needs the buyer's opt-in to offers; the Poland guide covers Polish rules on electronic offers.

  5. Q5

    Startups from the Łódź accelerators use our software. Can we send them sign-in codes on WhatsApp?

    Yes, as authentication templates, ₹1.07 per code to a +48 number. Meta keeps the wording fixed around the code, so trial nudges and renewal reminders go as separate templates: utility when they concern an existing account, marketing when they promote an upgrade.

  6. Q6

    We are opening an office in Łódź for our Polish clients. Should that company or our Indian one hold the InfiQ account?

    InfiQ serves India-based businesses: it bills in rupees with GST and keeps customer data in India, so the Indian company is the natural account holder and can message Łódź numbers at the Polish rate. If the account must belong to the business based in Łódź, talk to sales about whether InfiQ fits.

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Sources

Facts on this page were checked against these sources on the dates shown. Page updated 2026-10-20.

  1. [1]Invest in Łódź · City of Łódź, investor service · read 2026-10-20
  2. [2]ŁSSE (home page: startups, investors, programmes) · Łódź Special Economic Zone · read 2026-10-20
  3. [3]India and Poland · Embassy of India, Warsaw · read 2026-10-20
  4. [4]Łódź · Wikipedia · read 2026-10-20

Decide who answers Łódź before it writes

Start a 7-day Lite trial, no card needed, set up your inbox desks and send your first Polish templates once Meta verification is complete. If your business is based in Łódź, talk to sales about whether InfiQ fits.

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