Template library
Salons live and die by the appointment book. These templates cover the full client cycle — confirmations and reminders that cut no-shows, rebooking nudges timed to hair growth, package balance updates, and offers for birthdays and festive seasons. Each one is written to pass Meta review on the first submission.
39 ready-to-edit templatesCopy the message or the Meta JSON payloadOpen any template in the playground
appt_confirm_basic_v1
Sent immediately after a client books a slot online or over the phone to confirm the booking details.
Your appointment is confirmed. ✅ Service: {{1}} Date: {{2}} Time: {{3}} Salon: {{4}} Please arrive 5 minutes early. Reply here if you need to make any changes.
We look forward to seeing you
appt_confirm_stylist_v1
Sent after booking when the stylist is already assigned, so the client knows exactly who will attend to them.
Booking confirmed, {{1}}! You are scheduled with {{2}} for {{3}} on {{4}} at {{5}}. If you would prefer a different stylist or time, tap Reschedule and we will sort it out.
appt_confirm_advance_paid_v1
Sent when a client pays a booking advance, confirming both the payment and the reserved slot.
Payment received — your slot is locked in. Advance paid: Rs. {{1}} Service: {{2}} Appointment: {{3}}, {{4}} Balance payable at the salon: Rs. {{5}} This advance is adjustable against your bill.
appt_confirm_home_service_v1
Sent when a salon-at-home service is booked, confirming the address and beautician details.
Your home service is booked. {{1}} will arrive at your address in {{2}} on {{3}} between {{4}}. Service: {{5}} Our team carries all equipment and follows full hygiene protocols. Reply here for any change in address or timing.
appt_remind_24h_v1
Sent one day before the appointment to reduce no-shows and give clients time to reschedule.
Reminder: your {{1}} appointment at {{2}} is tomorrow, {{3}} at {{4}}. Running late or need to move it? Tap below — rescheduling is free up to 4 hours before your slot.
appt_remind_2h_v1
Sent two hours before the slot as a final nudge with directions and parking details.
See you soon, {{1}}! Your appointment at {{2}} starts at {{3}} today. Parking is available in the basement. Tap below if you are running more than 10 minutes late so we can hold your slot.
appt_remind_prep_v1
Sent before treatments that need preparation (e.g. no oil before keratin), combining a reminder with instructions.
Your {{1}} is scheduled for {{2}} at {{3}}. A quick note before you come in: {{4}} Following this helps us give you the best result. Reply here with any questions.
appt_remind_spa_v1
Sent the evening before a spa or massage session with arrival guidance for first-time guests.
Tomorrow is your {{1}} at {{2}}, {{3}}. Please arrive 10 minutes early to change and fill your wellness preference card. Lockers and towels are provided. Avoid heavy meals 1 hour before your session.
Reply here to reschedule
stylist_assigned_v1
Sent when a stylist is allotted to a booking made without a stylist preference.
Good news — {{1}} will be your stylist for the {{2}} appointment on {{3}} at {{4}}. {{1}} specialises in {{5}}. If you would like a different stylist, reply here before your visit and we will do our best.
stylist_changed_v1
Sent when the originally assigned stylist is unavailable and a replacement has been arranged.
A small change to your booking on {{1}}: {{2}} is unavailable that day, so {{3}} — one of our senior stylists — will take care of your {{4}}. Your time slot of {{5}} stays the same. Prefer to wait for {{2}} instead? Tap Reschedule.
stylist_running_late_v1
Sent when the previous appointment overruns, letting the client delay their arrival instead of waiting.
Quick update on your {{1}} appointment: {{2}} is running about {{3}} minutes behind schedule. You can arrive at {{4}} instead of the original time — your slot is protected. Sorry for the wait, and thank you for understanding.
rebook_4week_haircut_v1
Sent 4 weeks after a haircut to prompt the next booking before the style grows out.
It has been about {{1}} weeks since your last cut at {{2}}, {{3}} — right around when most styles start losing shape. {{4}} has slots open this week. Want us to pencil you in?
Reply STOP to opt out
Template library
A ready-to-send WhatsApp abandoned cart template for salons and spas, submitted as Marketing with an opt-out line, personalised with the client's name and abandoned service, and two tap-to-act buttons — billed per delivered marketing message with InfiQ's transparent ₹ pricing (ex-GST).
View templateA copy-paste WhatsApp appointment reminder template for salons and spas — utility category, name/service/date/time variables, Confirm and Reschedule buttons, and approval tips. Personalise it and send via InfiQ within a day of Meta approval.
View templateA marketing-category WhatsApp template that alerts salon and spa clients the moment a sold-out retail product is available again, with name and product variables, a Buy now button and a required opt-out line — approvable in about a day on InfiQ's WhatsApp Business API.
View templateA Utility-category WhatsApp template that re-confirms a salon or spa client's Cash-on-Delivery order and offers a Confirm / Pay Now / Cancel choice — approved fast, billed at the low utility per-message rate, and ready to send with InfiQ.
View templateA Meta-approved WhatsApp customer onboarding template for salons and spas. Utility category, three variables (brand, name, first step), two buttons, and approval tips — copy, personalise and send via InfiQ.
View templateA compliant WhatsApp utility template that tells a salon or spa client their retail product order is out for delivery, with live-track and reschedule buttons. Utility category, four variables, ready to submit and send through InfiQ.
View templateA Meta-compliant WhatsApp event reminder template for salons and spas, submitted as Utility (transactional), with name/event/date/venue variables, View-details and Add-to-calendar buttons, sample values and approval tips — plus honest ₹ costing on Meta's live utility rate card via InfiQ.
View templateA Utility-category WhatsApp CSAT template for salons and spas that greets the client by name, names the service they just had, and collects a 1-tap rating right after checkout — approved fast and billed per delivered message at Meta's utility rate.
View templateA Utility-category WhatsApp template that asks a salon or spa customer to complete a quick KYC check to activate a membership or prepaid package. Four variables personalise it, a single button sends them to a secure upload link, and — as Utility — it can be free when delivered inside an open 24-hour service window.
View templateA copy-paste WhatsApp lead-qualification template for salons and spas — utility category, three variables and up to three quick-reply buttons — that turns an enquiry into a booked appointment without a single phone call.
View templateA Marketing-category WhatsApp template that nudges salon and spa clients to redeem their loyalty points before they expire — four variables (name, points, salon, expiry), a compliant STOP opt-out, and up to three buttons. Send only to opted-in clients; billed per delivered marketing message plus InfiQ's transparent ₹ pricing (ex-GST).
View templateA Meta-compliant, utility-category WhatsApp order confirmation template tailored to salons and spas — with editable variables, buttons, approval tips and honest per-message ₹ costs you can send through InfiQ minutes after checkout.
View templateA copy-paste, Authentication-category WhatsApp OTP template for Indian salons and spas, with a copy-code button, two variables (code + brand), approval tips, and honest notes on how authentication messages are billed per delivered message.
View templateA Utility-category WhatsApp template salons and spas can copy, personalise with five variables, and send via InfiQ to collect due payments with a one-tap Pay now button — at transparent ₹ per-delivered-message pricing.
View templateA copy-paste WhatsApp Marketing template for salons and spas: personalise the offer, service and end-date variables, include the STOP opt-out line, get it approved as Marketing, and send in 24 hours with InfiQ at transparent ₹ pricing.
View templateA Marketing-category WhatsApp template that re-engages salon and spa clients who haven't booked in 45–90 days, with an opt-in-required opt-out line, four personalisation variables, and approval and cost notes specific to this use case.
View templateA Utility-category WhatsApp template that tells a salon or spa client their retail order has shipped — name, order ID, courier and ETA, plus a live tracking button. Copy, personalise, approve, send.
View templateA utility-category WhatsApp template that reminds salon and spa members their subscription is about to renew, with plan, date and amount pre-filled and a one-tap Renew button — approvable in a day and sendable at scale through InfiQ.
View templateApproval & performance
Submit rebooking nudges as Marketing, not Utility — Meta rejects "time for your next visit" messages filed as Utility because they are not triggered by a transaction the customer initiated.
Send appointment reminders 24 hours and again 2 hours before the slot; the 2-hour one converts best when it includes a one-tap Reschedule button instead of asking clients to call.
Package balance and membership expiry messages qualify as Utility only if they state account facts without a promotional pitch — keep "renew now and save" wording for a separate Marketing template.
Building the full journey? See how WhatsApp works for salons & clinics.
FAQ
Yes, but they count as Marketing templates because the client did not initiate a transaction. Time them to the service cycle — 4 weeks for haircuts, 3 weeks for colour touch-ups — and always include an opt-out. Clients who booked recently should be excluded to avoid feeling spammed.
Utility conversations (confirmations, reminders, package balances) are priced lower than Marketing conversations in India. Structuring your salon messages correctly — transactional as Utility, promotional as Marketing — meaningfully reduces monthly messaging spend for a busy salon.
Send a polite missed-appointment message the same day with a one-tap rebook button. Salons that follow up within a few hours recover a large share of no-shows, because most are forgetfulness rather than lost customers. Avoid penalty language in the template itself.
Yes — use an image header on Marketing templates for new-service launches or festive menus. The image is submitted as a sample during approval and can be swapped per send. Keep the body text self-sufficient in case the image fails to load on slow connections.
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38 templatesPut these templates to work
Import any template into InfiQ, submit it for approval from the dashboard, and go live on the official WhatsApp Business API in 2 hours.
