Skip to content

Template library

Banking & finance WhatsApp templates

Banks, NBFCs and fintechs send some of the highest-volume, most time-sensitive messages on WhatsApp — EMI reminders, KYC requests, statements and OTPs. These templates are written to pass Meta review on the first submission and to read like a regulated institution, not a promo blast. Copy one, swap the variables, and submit.

37 ready-to-edit templatesOne tap to load any template into your accountOpen any template in the playground

Browse Banking & finance templates

Account opened welcome

account_opened_welcome_v1

Utility

Sent the moment a new savings or current account is activated, to confirm details and set expectations.

{{1}}Sunrise Bank{{2}}Priya{{3}}4821

Debit card activated

debit_card_activated_v1

Utility

Sent when a customer successfully activates a new debit card, confirming limits and channels enabled.

{{1}}Sunrise Bank{{2}}7314{{3}}50,000{{4}}1,00,000

Address update confirmed

address_update_confirm_v1

Utility

Sent after a customer's registered address change is processed, as a security confirmation.

{{1}}4821{{2}}12 Jul 2026{{3}}SR-99120

Auto-debit mandate registered

auto_debit_mandate_set_v1

Utility

Sent when an e-NACH or UPI auto-pay mandate is successfully registered against a loan or bill.

{{1}}Rohan{{2}}18,450{{3}}4821{{4}}5th{{5}}home loan EMI

EMI due in 3 days

emi_due_3day_v1

Utility

Sent 3 days before an EMI due date so the customer can fund the account before auto-debit.

{{1}}18,450{{2}}home loan{{3}}HL-220914{{4}}10 Jul 2026

EMI due tomorrow

emi_due_tomorrow_v1

Utility

Sent one day before the due date to customers whose linked account balance is likely insufficient.

{{1}}personal loan{{2}}9,275{{3}}4821{{4}}8 Jul 2026{{5}}590

EMI overdue notice

emi_overdue_notice_v1

Utility

Sent after an EMI auto-debit fails, asking the customer to clear the dues and avoid bureau impact.

{{1}}PL-118204{{2}}9,275{{3}}5 Jul 2026{{4}}9,865

EMI payment received

emi_payment_received_v1

Utility

Sent when an EMI payment is credited, confirming the amount and next due date.

{{1}}18,450{{2}}home loan{{3}}July 2026{{4}}22,84,300{{5}}5 Aug 2026

Monthly account statement

statement_monthly_pdf_v1

Utility

Sent on the 1st of every month with the previous month's account statement attached as a PDF.

{{1}}June 2026{{2}}Ananya

Credit card statement

cc_statement_ready_v1

Utility

Sent when the monthly credit card statement is generated, with total due and due date.

{{1}}Sunrise Bank{{2}}9012{{3}}42,318{{4}}2,120{{5}}18 Jul 2026

Loan statement on request

loan_statement_request_v1

Utility

Sent in response to a customer requesting their loan repayment schedule or interest certificate.

{{1}}interest certificate{{2}}HL-220914{{3}}FY 2025-26

Re-KYC due reminder

rekyc_due_reminder_v1

Utility

Sent when periodic re-KYC falls due, before any account restrictions kick in.

{{1}}4821{{2}}31 Jul 2026

Approval & performance

Getting banking & finance templates approved — and opened

Meta reclassifies utility templates that contain promotional lines as Marketing, which costs more per message — keep EMI and KYC templates strictly factual and put offers in separate templates.

For statements and sanction letters, use a document header and password-protect the PDF with a known pattern (like PAN + DOB); say so in the body to cut 'can't open file' support calls.

Send EMI reminders 3 days before the due date, not on the day — auto-debit bounces are usually a balance problem, and the earlier nudge gives customers time to fund the account.

Building the full journey? See how WhatsApp works for banking & finance.

Talk to InfiQ

Use banking & finance WhatsApp templates in your account

Tell us your volume — we’ll load your templates, get them approved, and put you live in about 2 hours.

Step 1 of 2
WhatsApp

Protected by invisible spam checks · replies within 1 working day

FAQ

Frequently asked questions

Are OTP and transaction alerts allowed on WhatsApp for banks?

Yes. Meta has a dedicated Authentication category for OTPs and a Utility category for account and transaction notifications. Both require an approved template and user opt-in, and Authentication templates must follow Meta's fixed OTP format with a copy-code or one-tap button.

Can we send loan or credit card offers over WhatsApp?

You can, as Marketing templates sent to opted-in customers. Every marketing message must carry a clear opt-out, and you should avoid promising specific interest rates or returns in template copy — keep rate details on your website or in the sanction letter. Frequency capping by Meta also applies, so space campaigns out.

How do we handle RBI and data-privacy concerns with account details?

Mask sensitive identifiers in template copy — last 4 digits of account or card numbers, never full numbers or balances unless the customer requested them. WhatsApp Business API traffic is encrypted in transit, and InfiQ stores message logs in India. Your compliance team can review every template before submission since all copy is pre-approved by Meta anyway.

Do EMI reminders on WhatsApp actually reduce bounces?

Lenders typically see materially fewer auto-debit failures when a reminder lands 2-3 days before the due date, because most bounces are low-balance issues rather than intent issues. WhatsApp's read rates are far higher than SMS, and a 'Pay now' button removes the friction of finding the payment link. Start with the 3-day reminder and add the day-before nudge only for accounts with a bounce history.

Meta Business Partner

Send your first banking & finance template today.

Import any template into InfiQ, submit it for approval from the dashboard, and go live on the official WhatsApp Business API in 2 hours.

7-day free trial Enterprise-grade reliability Live in 2 hours Built for Indian businesses