Surajpur became a district in 2012, and its ODOP list names turmeric and potato. Many growers here speak Sargujhiya, which Meta does not offer as a template language, so a Surajpur trader answers in it and writes templates in Hindi.
For Surajpur's turmeric, potato and grain traders, the operators who take visitors to Tamor Pingla and the lodges near Kudargarh, and the shops of a district headquarters serving six tehsils: how to share one WhatsApp number between desks and languages, which messages need a Hindi template, and what each costs.
See it work
An illustrative Surajpur firm buys potatoes, onions and turmeric from growers across the district and keeps one accounts desk. One clerk speaks Sargujhiya. Switch the strategy to see how the morning's chats are shared out.
In InfiQ, a short Flows menu can ask whether a chat is about potatoes, turmeric or a payment, and the shared inbox lets a manager assign and transfer conversations, with private notes so accounts sees the rate the desk agreed.
Every chat in the queue starts with a grower's message, so the answers need no template and are charged at the service rate; the 24-hour service window explains how long they last. Templates come in when the firm writes first: a weighment slip the next day, a payment note, a bill.
Only agents with the required skill are eligible; the least busy of them wins.
Incoming · 0 left
Conversation 6 of 6 · Skills-based
Please send the bill for the turmeric we bought(needs payment)goes toAccounts
Skills: needs payment, and only Accounts has it.
Potato and onion desk
2 of 3 open
Turmeric desk
1 of 2 open
Sargujhiya-speaking clerk
1 of 2 open
Accounts
2 of 2 open
Waiting · 0
| Strategy | Routed | Waiting | Skill mismatches |
|---|---|---|---|
| Skills-based | 6 | 0 | 0 |
| Sticky | 6 | 0 | 4 |
| Least busy | 6 | 0 | 1 |
Conversation 6 of 6, Please send the bill for the turmeric we bought: Skills: needs payment, and only Accounts has it.
Market brief
From the Surajpur district website, Invest India's ODOP list and IBEF's Chhattisgarh profile, with the district's formation, rivers and temples from Wikipedia.
Surajpur district was declared in 2012 when the six western tehsils of Surguja district were split off; the district site calls it the state's 26th district.[7],[1]
The district site says the area was known as Daandbulla, then Suryapur, and now Surajpur, and lists Hindi, Sargujhiya, Kudukh and Korwa among the languages spoken.[1]
Its kharif crops include rice, maize, sugarcane, groundnut, lentils and ramtil; its rabi crops wheat, gram, pea, mustard and masoor; lac is listed too, and potato and onion lead horticulture.[1]
The ODOP list names turmeric and potato as Surajpur's products.[2]
The Rihand, a tributary of the Son, runs through a forested valley in the north of the district, and the Mahan joins it there.[7]
The district is known for the Tamor Pingla Wildlife Sanctuary, and its temples include Bagheshwari Devi at Kudargarh, Patal Bhairav at Bhaiyathan and Mahesri at Premnagar.[7],[1]
NH43 passes through the district, the Ambikapur–Durg Express connects Surajpur by rail, and the nearest airport is at Raipur.[1]
IBEF lists mining, iron and steel, cement and power among Chhattisgarh's key industries and calls the state a leading producer of coal, iron ore and dolomite.[3]
Four kinds of business in a district headquarters, from the produce gate to the sanctuary road.
Potato and turmeric are the district's ODOP products and potato and onion lead its horticulture; traders buy from growers across six tehsils.[2],[1]
Rice, maize, groundnut, ramtil and mustard come in by season, and lac is on the district's list too.[1]
Visitors to the Tamor Pingla sanctuary and to the Rakasganda and Kumeli falls ask the way, the timings and the fare before they come.[7],[1]
The Bagheshwari Devi temple at Kudargarh and the temples at Bhaiyathan and Premnagar bring pilgrims who book a room or a vehicle ahead.[7]
Sargujhiya, Kudukh, Korwa and Chhattisgarhi are not on Meta's list of template languages. Hindi is, and so are Bengali and English, so a Surajpur firm writes its templates in those and answers growers in whatever they write.
Inside the 24-hour window after a grower writes, staff can reply in Sargujhiya or any other language with no template. InfiQ's own support team works in English and Hindi.
| Language | Meta code | Use it for |
|---|---|---|
| Hindi | hi | Every slip, bill and booking template; read across the district |
| Bengali | bn | Customers in the district who read Bengali |
| English (India) | en_IN | Bills, banks, buyers outside the state and tourists |
On InfiQ
The tools behind the router.
A short menu asks whether a chat is about potatoes, turmeric, a payment or a trip, and labels it before a person picks it up.
The desks and the Sargujhiya-speaking clerk share one number, with transfers and private notes, so a grower is not asked the same thing twice.
Draft the weighment slip, the payment note and the trip confirmation in Hindi from the library, and track each through Meta's approval.
Season-rate news and trip offers go only to growers and visitors whose opt-in source and time are on record, and a STOP holds against later imports.
Prices in ₹, with USD and EUR
Plans from ₹999 a month, plus each delivered message at the India rate: ₹0.19 for a weighment slip, bill or trip confirmation, ₹0.94 for season-rate news or a trip offer, ₹0.14 for a login code and ₹0.145 for each reply to a grower or visitor who wrote first.
Snapshot rates · as of 20 Oct 2026, 00:02 UTC
Lite
₹999 / month≈ $10.51 USD
₹833 / month, billed yearly≈ $8.76 USD
Growth
₹2,999 / month≈ $31.55 USD
₹2,499 / month, billed yearly≈ $26.29 USD
Enterprise
Custom volume pricing, custom SLA and dedicated infrastructure.
Per message to Surajpur · India
| Category | ₹ INR | USD |
|---|---|---|
| Marketing | ₹0.9435 | $0.0099 |
| Utility | ₹0.1941 | $0.0020 |
| Authentication | ₹0.1402 | $0.0015 |
| Service | ₹0.1450 | $0.0015 |
| Market | Marketing | Utility | Authentication | Service |
|---|---|---|---|---|
| Argentina | $0.0572₹5.4352 | $0.0241₹2.2874 | $0.0241₹2.2874 | $0.0241₹2.2874 |
| Bangladesh | $0.0678₹6.4397 | $0.0034₹0.3254 | $0.0034₹0.3254 | $0.0034₹0.3254 |
| Brazil | $0.0578₹5.4970 | $0.0063₹0.5981 | $0.0063₹0.5981 | $0.0063₹0.5981 |
| Chile | $0.0822₹7.8162 | $0.0185₹1.7585 | $0.0185₹1.7585 | $0.0185₹1.7585 |
| Colombia | $0.0116₹1.0993 | $0.0007₹0.0706 | $0.0007₹0.0706 | $0.0007₹0.0706 |
| Egypt | $0.0596₹5.6629 | $0.0033₹0.3167 | $0.0033₹0.3167 | $0.0033₹0.3167 |
| France | $0.0795₹7.5588 | $0.0278₹2.6393 | $0.0278₹2.6393 | $0.0278₹2.6393 |
| Germany | $0.126₹12.0088 | $0.0509₹4.8386 | $0.0509₹4.8386 | $0.0509₹4.8386 |
| Hong Kong | $0.0678₹6.4397 | $0.0241₹2.2867 | $0.0241₹2.2867 | $0.0241₹2.2867 |
| Hungary | $0.0795₹7.5596 | $0.0323₹3.0700 | $0.0323₹3.0700 | $0.0323₹3.0700 |
| India | $0.0099₹0.9435 | $0.0020₹0.1941 | $0.0015₹0.1402 | $0.0015₹0.1450 |
| Indonesia | $0.0380₹3.6133 | $0.0231₹2.1979 | $0.0231₹2.1979 | $0.0231₹2.1979 |
| Iraq | $0.0316₹2.9992 | $0.0073₹0.6943 | $0.0073₹0.6943 | $0.0073₹0.6943 |
| Israel | $0.0327₹3.1045 | $0.0049₹0.4662 | $0.0049₹0.4662 | $0.0049₹0.4662 |
| Italy | $0.0735₹6.9847 | $0.0277₹2.6369 | $0.0277₹2.6369 | $0.0277₹2.6369 |
| Kazakhstan | $0.0559₹5.3098 | $0.0166₹1.5824 | $0.0166₹1.5824 | $0.0166₹1.5824 |
| Kuwait | $0.0733₹6.9671 | $0.0407₹3.8671 | $0.0407₹3.8671 | $0.0407₹3.8671 |
| Malaysia | $0.0796₹7.5644 | $0.0130₹1.2314 | $0.0130₹1.2314 | $0.0130₹1.2314 |
| Mexico | $0.0367₹3.4877 | $0.0079₹0.7471 | $0.0079₹0.7471 | $0.0079₹0.7471 |
| Morocco | $0.0383₹3.6425 | $0.0213₹2.0218 | $0.0213₹2.0218 | $0.0213₹2.0218 |
| Netherlands | $0.148₹14.0494 | $0.0463₹4.3987 | $0.0463₹4.3987 | $0.0463₹4.3987 |
| Nepal | $0.0678₹6.4397 | $0.0031₹0.2990 | $0.0031₹0.2990 | $0.0031₹0.2990 |
| Nigeria | $0.0478₹4.5421 | $0.0062₹0.5898 | $0.0062₹0.5898 | $0.0062₹0.5898 |
| Oman | $0.0316₹2.9992 | $0.0228₹2.1709 | $0.0228₹2.1709 | $0.0228₹2.1709 |
| Pakistan | $0.0438₹4.1620 | $0.0139₹1.3200 | $0.0139₹1.3200 | $0.0139₹1.3200 |
| Peru | $0.0651₹6.1843 | $0.0278₹2.6392 | $0.0278₹2.6392 | $0.0278₹2.6392 |
| Poland | $0.0338₹3.2105 | $0.0113₹1.0702 | $0.0113₹1.0702 | $0.0113₹1.0702 |
| Qatar | $0.0316₹2.9992 | $0.0111₹1.0547 | $0.0111₹1.0547 | $0.0111₹1.0547 |
| Romania | $0.0795₹7.5596 | $0.0268₹2.5436 | $0.0268₹2.5436 | $0.0268₹2.5436 |
| Russia | $0.0742₹7.0520 | $0.0370₹3.5173 | $0.0370₹3.5173 | $0.0370₹3.5173 |
| Saudi Arabia | $0.0532₹5.0537 | $0.0099₹0.9401 | $0.0099₹0.9401 | $0.0099₹0.9401 |
| Singapore | $0.0678₹6.4397 | $0.0148₹1.4072 | $0.0148₹1.4072 | $0.0148₹1.4072 |
| South Africa | $0.0351₹3.3385 | $0.0088₹0.8369 | $0.0088₹0.8369 | $0.0088₹0.8369 |
| Spain | $0.0654₹6.2161 | $0.0185₹1.7578 | $0.0185₹1.7578 | $0.0185₹1.7578 |
| Sri Lanka | $0.0678₹6.4397 | $0.0019₹0.1759 | $0.0019₹0.1759 | $0.0019₹0.1759 |
| Turkey | $0.0101₹0.9587 | $0.0008₹0.0792 | $0.0008₹0.0792 | $0.0008₹0.0792 |
| Ukraine | $0.0795₹7.5596 | $0.0275₹2.6138 | $0.0275₹2.6138 | $0.0275₹2.6138 |
| United Arab Emirates | $0.0532₹5.0537 | $0.0145₹1.3811 | $0.0145₹1.3811 | $0.0145₹1.3811 |
| United Kingdom | $0.0587₹5.5795 | $0.0204₹1.9346 | $0.0204₹1.9346 | $0.0204₹1.9346 |
| North America | $0.0231₹2.1976 | $0.0031₹0.2989 | $0.0031₹0.2989 | $0.0031₹0.2989 |
| Rest of Africa | $0.0208₹1.9796 | $0.0037₹0.3516 | $0.0037₹0.3516 | $0.0037₹0.3516 |
| Rest of Asia Pacific | $0.0779₹7.4057 | $0.0105₹0.9938 | $0.0105₹0.9938 | $0.0105₹0.9938 |
| Rest of Central & Eastern Europe | $0.0795₹7.5596 | $0.0196₹1.8595 | $0.0196₹1.8595 | $0.0196₹1.8595 |
| Rest of Latin America | $0.0684₹6.5048 | $0.0105₹0.9934 | $0.0105₹0.9934 | $0.0105₹0.9934 |
| Rest of Middle East | $0.0363₹3.4490 | $0.0084₹0.7998 | $0.0084₹0.7998 | $0.0084₹0.7998 |
| Rest of Western Europe | $0.0548₹5.2054 | $0.0158₹1.5019 | $0.0158₹1.5019 | $0.0158₹1.5019 |
| Other | $0.0559₹5.3098 | $0.0071₹0.6769 | $0.0071₹0.6769 | $0.0071₹0.6769 |
Plan prices are monthly, in rupees, excluding GST; yearly billing is two months free. Messages are charged per delivered message on top of the plan, at the rate for the recipient’s country. Full details: InfiQ pricing. A Surajpur firm's whole queue in the router, every grower's question and every answer, is replies at ₹0.145; the next day's slip is one utility template. Buyers and visitors on +91 numbers are billed at the India rate. Invoices carry your Chhattisgarh GSTIN.
Work out your own monthly cost by message type.
Calculate your exact costNearby
City pages for the nearest markets, nearest first.
Ambikapur, the Surguja headquarters Surajpur was carved from, has its own page on this map. The India guide covers DPDP, DLT and the rules for the whole country.
Question: Growers write to our Surajpur trading firm in Sargujhiya. Can we reply in Sargujhiya, and can our payment notes be in it too?
Answer: You can reply in Sargujhiya freely for 24 hours after a grower's message, each reply at ₹0.145. Sargujhiya is not a Meta template language, so a payment note you send later has to be an approved template in Hindi or another listed language. A note about the grower's own payment is a utility template.
Question: We buy turmeric from growers across Surajpur district's six tehsils. Can each grower get a weighment and payment note on WhatsApp?
Answer: Yes, to growers who agreed to receive it. A note with the grower's own bags, weight, rate and amount is a utility template at ₹0.19, approved in Hindi, as long as it carries no offer. If the grower writes back about the weight, your replies for 24 hours are free-form.
Question: Our potato cold store near Surajpur wants to tell growers when storage opens after harvest. Is that a utility or a marketing template?
Answer: A message to many growers announcing space for hire promotes your service, so it is a marketing template at ₹0.94 and goes only to growers who agreed to it. A note to a grower about his own booked storage, with the date and the bags, is a utility template at ₹0.19.
Question: We take visitors from Surajpur into the Tamor Pingla Wildlife Sanctuary. Can each visitor get the trip and pickup details on WhatsApp?
Answer: Yes. A confirmation with the visitor's own trip date, pickup point and vehicle is a utility template at ₹0.19, sent to visitors who booked and agreed to updates. Keep add-ons and next-season offers out of it, or Meta treats it as marketing.
Question: Pilgrims ask our lodge about the Bagheshwari Devi temple at Kudargarh. Can we write to them next year about rooms for their next visit?
Answer: Only to pilgrims who agreed to receive offers; asking about rooms once is not that agreement. The invitation is a marketing template at ₹0.94. Record each yes with its date and source, and honour any request to stop at once, as WhatsApp's policy requires.
Question: A Surajpur onion trader sends lorries by road to buyers in Varanasi. Is the lorry note a utility template?
Answer: Yes, if it is about the buyer's own load: the lorry number, the bags, the rate and the bill. Approve it in Hindi; each note costs ₹0.19. A weekly rate list sent to many buyers is marketing and goes only to buyers who asked for it.
Facts on this page were checked against these sources on the dates shown. Page updated 2026-10-20.
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