See it work
A visitor books Swaraj Dweep from the mainland
Play the chat between a family planning a December trip and a Port Blair tour desk: the questions, the options, the confirmation and the ferry reminder.
Most of a tour desk's day is the middle of this chat: answering questions about stays, ferries and day trips while the visitor is still deciding. Inside the 24-hour window those replies need no template, and a new message from the visitor restarts the clock.
The booking confirmation and the ferry reminder are different. They often go out days after the last chat, so they are approved utility templates. Write them once, get them approved, and send them from the booking sheet or the counter. The 24-hour service window explains the rule.