The Indian evening desk
Most Indian businesses with contacts in Canada fight the clock. Halifax is the exception. At 08:00 Atlantic Standard Time it is 17:30 in India; by the Halifax lunch hour it is 21:30. An admissions counsellor or a project lead who stays an hour late can hold a live conversation with Halifax most days, and everything else can be scheduled.
The work is in deciding which messages belong to people and which to systems. Reminders, delivery notices and report links should leave your software on Atlantic time, whatever hour that is in India. Replies belong to people, and the shared team inbox lets the evening desk pick up the Halifax morning's questions, hand the ones that need an engineer to the next shift, and keep the thread in one place.