Two scripts at one counter
In many Indian towns a business has to accept a gap between the language its customers write in and the language its templates can use. Bodhan is spared most of that. Telugu (te) and Urdu (ur) are both Meta template languages, so the weighment note, the order-ready message and the appointment reminder can each be written in the script the customer reads.
That does mean two approvals. A template name holds one version per language, and Meta reviews each version on its own; a Telugu version approved on Monday says nothing about the Urdu one submitted with it. Write both carefully, keep the variables in the same order, and pick the version per contact when you send.
Replies are simpler. Inside the 24 hours after a customer writes, staff answer freely in whatever the customer used, Telugu, Urdu, Hindi or English, and none of it needs approval. The district lists Telugu and Hindi as its languages, so a Hindi (hi) version is a sensible third for customers who prefer it.