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Template library

Payments WhatsApp templates

Most unpaid invoices are not disputes; they are messages that never got opened. WhatsApp payment reminders regularly see 90%+ open rates, which is why collections teams move their dunning sequence there first. These templates cover the full payment lifecycle for Indian businesses, from the first payment link to the refund confirmation.

40 ready-to-edit templatesCopy the message or the Meta JSON payloadOpen any template in the playground

Browse Payments templates

New Payment Link

payment_link_new_invoice_v1

Utility

Sent the moment an invoice is generated, to give the customer a one-tap way to pay.

payment_link_new_invoice_v1.pdfPDF · 128 KB · 1 page

Your invoice {{1}} from {{2}} is ready. Amount: Rs. {{3}} Due date: {{4}} Tap below to pay securely via UPI, card or netbanking. You will get a receipt on WhatsApp as soon as the payment goes through.

Payments are processed on a secure gateway

Pay now
View invoice
{{1}}INV-2381{{2}}Sharma Enterprises{{3}}12,500{{4}}12 Aug 2026

Complete Your Payment

payment_link_order_checkout_v1

Utility

Sent when a customer confirms an order on call or chat and payment is the only pending step.

Order {{1}} is confirmed and reserved for you, {{2}}. Only the payment is pending. Total payable: ₹{{3}} Use the button below to complete it. The order ships the same day we receive the payment.

Pay ₹ now
{{1}}ORD-90412{{2}}Priya{{3}}3,499

Booking Payment Link

payment_link_service_booking_v1

Utility

Sent after a service slot is blocked, asking the customer to pay to lock the booking.

Your slot is blocked: {{1}} on {{2}} at {{3}}. To confirm the booking, please pay Rs. {{4}} within the next 2 hours. Unpaid slots are released automatically so other customers can book them.

Need a different slot? Just reply here.

Pay & confirm
Change slot
{{1}}Full car detailing{{2}}14 Aug 2026{{3}}11:00 AM{{4}}1,999

Payment Link Resent

payment_link_resend_v1

Utility

Sent when a customer asks for the payment link again or the earlier link expired.

Here is a fresh payment link for invoice {{1}}, as requested. Amount: ₹{{2}} Valid till: {{3}} If you already paid through another mode, reply PAID with the transaction ID and we will update our records.

Pay now
{{1}}INV-1104{{2}}8,260{{3}}15 Aug 2026, 11:59 PM

Due in 3 Days

due_reminder_3day_v1

Utility

Sent three days before an invoice due date to prompt on-time payment.

due_reminder_3day_v1.pdfPDF · 128 KB · 1 page

A quick reminder from {{1}}: invoice {{2}} for Rs. {{3}} is due on {{4}}. Paying before the due date keeps your account in good standing and avoids late fees. The link below works with any UPI app.

Pay now
View invoice
{{1}}Mehta & Sons{{2}}INV-7742{{3}}22,000{{4}}9 Aug 2026

Due Tomorrow

due_reminder_tomorrow_v1

Utility

Sent one day before the due date as the final on-time nudge.

Due tomorrow: ₹{{1}} against invoice {{2}}. {{3}}, this is the last reminder before the due date. A late fee of ₹{{4}} applies from the day after. It takes under a minute to pay with the button below.

Pay ₹ now
{{1}}5,750{{2}}INV-3318{{3}}Rohan{{4}}250

Due Today

due_reminder_today_v1

Utility

Sent on the morning of the due date for payments still unpaid.

Today is the due date for your payment of Rs. {{1}} to {{2}} (ref: {{3}}). Pay any time before midnight to stay on schedule. If the payment is already done, reply PAID and we will reconcile it within a few hours.

Pay now
Already paid
{{1}}14,800{{2}}Anand Traders, Pune{{3}}INV-5527

Weekly Dues Summary

due_reminder_weekly_statement_v1

Utility

Sent weekly to B2B buyers summarising all open invoices and the nearest due date.

due_reminder_weekly_statement_v1.pdfPDF · 128 KB · 1 page

Account summary for {{1}}: Open invoices: {{2}} Total outstanding: Rs. {{3}} Nearest due date: {{4}} Reply STATEMENT for the invoice-wise breakup, or use the button to clear the full amount in one payment.

Pay outstanding
{{1}}Kavya Distributors{{2}}3{{3}}86,400{{4}}11 Aug 2026

Gentle Overdue Nudge

overdue_gentle_3day_v1

Utility

Sent 2-3 days after the due date, assuming the miss was an oversight.

It looks like invoice {{1}} for ₹{{2}} was due on {{3}} and is still open. These things slip through, so here is the payment link again. If you have already paid, reply with the UTR or transaction ID and we will close it right away.

Pay now
Already paid
{{1}}INV-6690{{2}}9,300{{3}}3 Aug 2026

Late Fee Applied

overdue_late_fee_applied_v1

Utility

Sent when a late fee has been added to an overdue invoice, showing the revised amount.

Update on invoice {{1}}: a late fee of Rs. {{2}} has been applied as per our payment terms. Revised amount payable: Rs. {{3}} Overdue since: {{4}} Clearing it this week prevents further charges. Reply HELP if you want to discuss the terms.

Pay revised amount
{{1}}INV-2210{{2}}500{{3}}13,000{{4}}1 Aug 2026

Overdue - Talk to Us

overdue_7day_call_option_v1

Utility

Sent about a week past due, offering a conversation instead of another payment push.

{{1}}, invoice {{2}} for ₹{{3}} has been overdue for {{4}} days and we have not heard from you. If there is an issue with the invoice or you need a few more days, tell us — we would rather work something out than keep sending reminders.

Pay now
Request callback
{{1}}Ananya{{2}}INV-4451{{3}}31,200{{4}}8

Final Payment Notice

overdue_final_notice_v1

Utility

Sent as the last automated message before the account moves to manual collections.

Final notice for invoice {{1}}. Amount overdue: Rs. {{2}} Days past due: {{3}} If payment is not received by {{4}}, the account moves to our collections team and services on this account may be paused. To avoid that, pay now or reply to arrange a payment plan.

Pay now
Request payment plan
{{1}}INV-0187{{2}}48,500{{3}}21{{4}}18 Aug 2026

Approval & performance

Getting payments templates approved — and opened

Payment reminders qualify as Utility only if they reference an existing order or agreement the customer already has. Add a promotional line like a discount for paying early and Meta reclassifies the template as Marketing at review time, which changes your per-message cost.

Include the amount, due date and a reference number as variables in every reminder. Templates with concrete transaction details get approved faster and get far fewer 'is this a scam?' replies than vague 'your payment is pending' messages.

For overdue sequences, submit each escalation step as a separate template rather than editing one template repeatedly. Edits push a template back into review and can pause your live sequence for 24-48 hours.

Building the full journey? See how WhatsApp works for payment reminders.

Talk to InfiQ

Use payments WhatsApp templates in your account

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FAQ

Frequently asked questions

Are payment reminder templates Utility or Marketing?

Reminders about a specific existing transaction, such as an unpaid invoice, an upcoming EMI or a failed charge, are Utility. The moment the message promotes anything beyond that transaction, for example an offer to upgrade or an early-payment discount, Meta treats it as Marketing. Keep collection messages strictly transactional to hold the lower Utility rate.

Can I send a payment link inside a WhatsApp template?

Yes. You can place a URL button on the template or include a short link in the body as a variable. URL buttons look more trustworthy and track clicks, so most businesses use a button labelled Pay now that opens their UPI, Razorpay or payment-gateway page.

How many overdue reminders can I send for one invoice?

There is no hard Meta limit, but customer block rates rise sharply after 3-4 messages for the same invoice. A common sequence is: 3 days before due, on the due date, 3 days after, then 7 days after with a call-us option. If a customer blocks or reports you, your quality rating drops and Meta can restrict your messaging limits.

Do I need a customer's opt-in to send payment reminders?

Yes. Meta requires opt-in for all business-initiated template messages, including Utility ones. In practice, consent collected at signup or checkout that mentions transaction updates on WhatsApp covers payment reminders. Keep a record of when and how each customer opted in.

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