WhatsApp for Donation Receipts
When a donor gives, the receipt is the moment that decides whether they trust you enough to give again. InfiQ turns that moment into an instant, branded WhatsApp message — the donation confirmation, the amount, the reference number and the 80G-eligible receipt PDF land on the donor's phone within seconds of the payment clearing. No inbox to dig through, no "please share my receipt" follow-ups, no volunteer manually stamping PDFs at month-end. As an official Meta Business Partner, InfiQ helps NGOs, temples, crowdfunding platforms and CSR teams across India deliver receipts on the one channel donors actually open.
Playbook TL;DR
InfiQ auto-sends donation receipts on WhatsApp the instant a payment succeeds — a utility-category template with the amount, reference ID and 80G receipt PDF attached, triggered straight from Razorpay, your CRM or donation portal. Faster acknowledgement, fewer support queries, and every receipt delivered on a channel donors read within minutes.The problem with how receipts reach donors today
Most donation acknowledgements are quietly broken. Email receipts land in Promotions tabs and spam folders, so a donor who wants to claim 80G tax exemption ends up emailing your team weeks later asking for a copy. Manual receipting — a volunteer generating PDFs and forwarding them one by one — collapses the moment a campaign goes viral or a festival drives a spike in giving. Missing or delayed receipts erode donor trust at exactly the wrong moment: right after someone has parted with their money and is deciding whether you were worth it. And for finance teams, the reconciliation between the payment gateway, the receipt register and the 80G filing is a manual, error-prone chore. WhatsApp fixes the reach problem — messages are typically read within minutes — and InfiQ fixes the automation problem behind it.
- Email receipts get buried in Promotions and spam, so donors never find them at tax time
- Manual PDF forwarding breaks under campaign spikes, festivals and year-end giving surges
- Delayed acknowledgement damages trust right after the donor has committed
- 80G reconciliation across gateway, register and filing stays a manual, error-prone task
The automated receipt flow, end to end
The workflow is event-driven and needs no human in the loop for the happy path. A successful payment on your gateway or donation form fires a webhook to InfiQ. That instantly triggers an approved WhatsApp utility template addressed to the donor by name, carrying the donation amount, the campaign or fund it supports, a unique receipt reference number and — as a document attachment — the formal 80G-eligible receipt PDF. Because a transactional receipt is a utility-category message, it can be sent to any donor who has transacted with you without waiting for a marketing opt-in. If the donor replies with a question, the conversation opens a 24-hour service window in which your team (or an automated FAQ reply) can respond for free. Every send, delivery and read status is logged, giving finance a clean, timestamped audit trail against each payment.
- Payment success → webhook → InfiQ triggers the receipt template automatically
- Donor receives name, amount, fund, reference number and the 80G receipt PDF in seconds
- Delivered as a utility message — no marketing opt-in needed for the transactional receipt
- Donor replies open a free 24-hour service window for questions and re-sends
- Delivery and read receipts logged against each payment for finance reconciliation
Templates and integrations that power it
The receipt itself is an approved WhatsApp template with named variables for donor name, amount, fund and reference ID, plus a document header slot for the receipt PDF and quick-reply buttons like 'Download 80G certificate' or 'Give again'. You choose the category by intent: utility for the transactional receipt and payment confirmation, and a separate marketing template only when you later want to thank donors or invite them to a new campaign. InfiQ triggers these straight from the tools you already run — Razorpay or your payment gateway for the payment event, a CRM such as Zoho for donor records, and Shopify or a custom donation portal via API or webhook. Nothing has to be rebuilt; the receipt flow slots onto your existing donation stack and starts firing automatically.
- Utility template for the receipt: amount, fund, reference ID and 80G PDF as a document attachment
- Optional quick-reply buttons — download certificate, give again, contact us
- Razorpay or gateway webhooks trigger the send the instant a payment clears
- Zoho CRM and custom portals keep donor records and receipt history in sync
Transparent pricing you can model before you switch
Since Meta moved off per-conversation billing on 1 July 2025, WhatsApp charges per delivered message by category — marketing, utility or authentication. Donation receipts are utility messages, which sit in a lower price band than marketing, so a high volume of receipts stays predictable and affordable. InfiQ applies its own transparent ₹ platform pricing (ex-GST), and the in-page savings calculator lets you model your monthly receipt volume, the expected read uplift over email, and the per-message cost before you commit. You keep full ownership of your WhatsApp Business Account and phone number, and the receipt data stays yours.
- WhatsApp bills per delivered message by category — utility receipts sit in a lower band than marketing
- Transparent ₹ pricing, ex-GST, with volume modelled in the calculator
- Replies within 24 hours ride the free service window — no charge to answer donor questions
- You own your WhatsApp Business Account and number outright
Who runs donation receipts on WhatsApp
The pattern fits any organisation that collects money from many individuals and owes each of them a fast, formal acknowledgement. Registered NGOs and charitable trusts use it to issue 80G-eligible receipts the instant a donation clears. Temples, gurudwaras and religious trusts send instant confirmations for festival and daily offerings. Crowdfunding and fundraising platforms deliver per-contribution receipts at campaign scale without adding support headcount. School and university alumni-relations teams acknowledge endowment and annual-fund gifts, and corporate CSR and payroll-giving programmes confirm employee contributions with a clean audit trail. The business-type selector on this page tunes the template wording and triggers to whichever of these you are.
- Registered NGOs and charitable trusts issuing 80G-eligible receipts
- Temples, gurudwaras and religious trusts confirming offerings and festival donations
- Crowdfunding and fundraising platforms receipting at campaign scale
- Alumni-relations and CSR / payroll-giving teams acknowledging structured gifts
Frequently asked questions
Can InfiQ send the 80G receipt PDF on WhatsApp, not just a text confirmation?+
Which template category applies to a donation receipt?+
Do donors need to opt in before I can send a receipt?+
How does the receipt get triggered automatically?+
What does it cost to send donation receipts on WhatsApp?+
What happens if a donor replies to the receipt with a question?+
How quickly can we go live with WhatsApp donation receipts?+
Do we keep control of our WhatsApp number and donor data?+
Still have questions?
Talk to an industry specialistSend every donation receipt the moment the payment clears
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