Ski season runs on standard time
Salt Lake City keeps Mountain Time: UTC−7 from November to March and UTC−6 in summer. Most of the ski season falls in standard time, when the city is twelve and a half hours behind India, not the eleven and a half of a summer park trip. A 07:30 shuttle in January is 20:00 IST the same day; a family's 21:00 question after dinner is 09:30 IST the next morning.
So an operator's desk in Ahmedabad or Mumbai handles a ski family's whole day in its own evening and night. Schedule pickup and ski-school templates for the Indian afternoon, put someone on the inbox from about 19:00 IST, and let the morning shift clear the questions that came in after dinner in Utah, all still inside the 24-hour window.