- Contractors at the Kathara and Dugdha washeries order safety gear from our Phusro shop when their shift ends. Can we confirm the next morning without a template?
- Yes, as long as the reply goes within 24 hours of their last message. Inside that window your staff can send stock photos, prices and the pickup time without a template, each reply charged at ₹0.145. If the contractor writes again, the 24 hours start over.
- Our wholesale shop in Phusro supplies retailers across the Bermo sub-division on credit. Can each retailer get its bill and due date on WhatsApp?
- Yes, once the retailer agreed to receive updates. A bill or payment-due reminder is a utility template at ₹0.19 per delivered message. If your books are in Busy, InfiQ's Busy integration sends those reminders automatically, with no integration fee.
- Some of our customers towards the Bengal border prefer Bengali. Can our Phusro templates be in Bengali?
- Yes. Meta accepts Bengali templates (bn), approved separately from your Hindi version, so keep both and choose by the customer's preference. Replies within 24 hours of a customer's message can be in Bengali, Khortha or any language your staff write.
- We make woodcraft, Bokaro's ODOP product, in Phusro. Can we send photos of new pieces to past buyers in Ranchi and Kolkata?
- Yes, to past buyers who agreed to receive offers. A new-design message is a marketing template at ₹0.94 per delivered message, with a photo in the header. A buyer who replies to ask about a piece opens a 24-hour window for your answers at ₹0.145 each.
- Our clinic in Phusro sees patients from the colliery colonies. Is a report-ready message a utility template?
- Yes. A notice that a patient's own test report is ready, or a reminder of their appointment, is a utility template at ₹0.19 once the patient agreed to updates. Keep the report itself off WhatsApp and hand it only to the patient, at the counter or through a secure link.
- Our hardware store on Phusro's main market already uses the WhatsApp Business app. Do we lose those chats if we move to the API?
- No. With WhatsApp Coexistence you keep the app on the same number while the API runs alongside it, within Meta's coexistence limits. Start with a 7-day Lite trial, no card needed; once Meta business verification is complete, the number is usually live in about two hours.