Jharkhand · 23.6° N, 86.2° E
Chas was a market town before the steel plant came, and its wholesalers still supply shops across Bokaro's sectors and the blocks beyond. Orders, rate questions and payment queries all land on one WhatsApp number; the work is getting each to the right desk.
For Chas's wholesale traders, retail stores and vehicle showrooms, colleges and ITIs, and woodcraft workshops: how the official WhatsApp Business API routes retailers' orders, rate questions and payment queries to the right desk, which templates to write in Hindi and Bengali, and what each message costs in rupees.
See it work
Pick a routing strategy and watch a morning's messages from retailers reach the desk that can answer them: orders, rates, deliveries, accounts and the owner's credit decisions.
A Chas wholesaler's busiest hour is a queue of retailers on one phone. Put that number in a shared inbox and the order desk, the delivery desk and accounts each see only their own messages, while the owner gets the credit questions.
These are replies, not templates, because the retailer wrote first. A delivery note or statement sent the next day is a utility template. The 24-hour service window explains the rule, and the India guide covers consent under the DPDP Act.
Only agents with the required skill are eligible; the least busy of them wins.
Incoming · 0 left
Conversation 6 of 6 · Skills-based
Is the Kandra delivery still on Thursday?(needs delivery)goes toDelivery desk
Skills: needs delivery, and only Delivery desk has it.
Order desk
1 of 3 open
Rate desk
1 of 2 open
Delivery desk
2 of 2 open
Accounts
1 of 2 open
Owner
1 of 1 open
Waiting · 0
| Strategy | Routed | Waiting | Skill mismatches |
|---|---|---|---|
| Skills-based | 6 | 0 | 0 |
| Sticky | 6 | 0 | 6 |
| Round-robin | 6 | 0 | 1 |
Conversation 6 of 6, Is the Kandra delivery still on Thursday?: Skills: needs delivery, and only Delivery desk has it.
Market brief
From the Bokaro district website, the Invest India ODOP list and IBEF's Jharkhand profile, with the town's history and trades from the encyclopaedia.
Bokaro district was created on 1 April 1991 from the Chas and Chandankiyari blocks of Dhanbad district and the whole Bermo subdivision of Giridih.[1]
The district site gives 2,883 sq km, 9 blocks, 2 subdivisions, 751 villages and a population of 20,62,330, with Hindi as its language.[1]
The Chas block page's census table counts 8,13,402 people in the block, 2,35,497 of them workers.[2]
The ODOP list names woodcraft as Bokaro district's product.[3]
IBEF puts Jharkhand's GSDP for FY27 at Rs 6.24 trillion and its share of India's mineral reserves at 40%, with iron and steel, engineering and mining among its key industries.[4]
Chas became a municipal corporation on 10 February 2015, taking in Kandra and Bandhgora; it predates the steel plant set up nearby in the 1960s.[5]
The town is on the Garga at the junction of NH 23 and NH 32, is known for its wholesale markets, and has colleges including Chas College, founded in 1976, and ITIs.[5]
Four kinds of business in the market town beside the steel city.
Grocery, oil, hardware and other wholesalers supply shops in Bokaro's sectors and the blocks around, and take orders by phone.[5]
Newer retail and supermarket chains and vehicle showrooms have opened in Chas, with buyers who book, collect and return for service.[5]
Chas College, technical campuses and ITIs draw students from the town and the district, with admissions and exams to manage.[5]
The district's ODOP product: furniture and carved wood made to order for buyers who want to see the piece before it is delivered.[3]
Meta approves each template once per language. A Chas business writes most templates in Hindi, adds Bengali for customers from the West Bengal side, and English for colleges and companies.
A customer who writes in Khortha, Santali or any other language can be answered in it for 24 hours without a template; only the messages the business starts must be in a listed language. InfiQ's own support team works in English and Hindi.
| Language | Meta code | Use it for |
|---|---|---|
| Hindi | hi | Retailers, students, buyers and every delivery note |
| Bengali | bn | Customers and retailers from across the West Bengal border |
| English (India) | en_IN | Colleges, company purchase teams and finance partners |
Prices in ₹, with USD and EUR
Plans from ₹999 a month, plus each delivered message at the India rate: ₹0.19 for a delivery note, statement or service reminder, ₹0.94 for a festival scheme, ₹0.14 for a login code and ₹0.145 for a reply.
Snapshot rates · as of 20 Oct 2026, 00:02 UTC
Lite
₹999 / month≈ $10.51 USD
₹833 / month, billed yearly≈ $8.76 USD
Everything a growing business needs to run WhatsApp properly.
Growth
₹2,999 / month≈ $31.55 USD
₹2,499 / month, billed yearly≈ $26.29 USD
Lite, plus the API, automation and team scale serious senders need.
Enterprise
Custom volume pricing, custom SLA and dedicated infrastructure.
Per message to Chas · India
| Category | ₹ INR | USD |
|---|---|---|
| Marketing | ₹0.9435 | $0.0099 |
| Utility | ₹0.1941 | $0.0020 |
| Authentication | ₹0.1402 | $0.0015 |
| Service | ₹0.1450 | $0.0015 |
| Market | Marketing | Utility | Authentication | Service |
|---|---|---|---|---|
| Argentina | $0.0572₹5.4352 | $0.0241₹2.2874 | $0.0241₹2.2874 | $0.0241₹2.2874 |
| Bangladesh | $0.0678₹6.4397 | $0.0034₹0.3254 | $0.0034₹0.3254 | $0.0034₹0.3254 |
| Brazil | $0.0578₹5.4970 | $0.0063₹0.5981 | $0.0063₹0.5981 | $0.0063₹0.5981 |
| Chile | $0.0822₹7.8162 | $0.0185₹1.7585 | $0.0185₹1.7585 | $0.0185₹1.7585 |
| Colombia | $0.0116₹1.0993 | $0.0007₹0.0706 | $0.0007₹0.0706 | $0.0007₹0.0706 |
| Egypt | $0.0596₹5.6629 | $0.0033₹0.3167 | $0.0033₹0.3167 | $0.0033₹0.3167 |
| France | $0.0795₹7.5588 | $0.0278₹2.6393 | $0.0278₹2.6393 | $0.0278₹2.6393 |
| Germany | $0.126₹12.0088 | $0.0509₹4.8386 | $0.0509₹4.8386 | $0.0509₹4.8386 |
| Hong Kong | $0.0678₹6.4397 | $0.0241₹2.2867 | $0.0241₹2.2867 | $0.0241₹2.2867 |
| Hungary | $0.0795₹7.5596 | $0.0323₹3.0700 | $0.0323₹3.0700 | $0.0323₹3.0700 |
| India | $0.0099₹0.9435 | $0.0020₹0.1941 | $0.0015₹0.1402 | $0.0015₹0.1450 |
| Indonesia | $0.0380₹3.6133 | $0.0231₹2.1979 | $0.0231₹2.1979 | $0.0231₹2.1979 |
| Iraq | $0.0316₹2.9992 | $0.0073₹0.6943 | $0.0073₹0.6943 | $0.0073₹0.6943 |
| Israel | $0.0327₹3.1045 | $0.0049₹0.4662 | $0.0049₹0.4662 | $0.0049₹0.4662 |
| Italy | $0.0735₹6.9847 | $0.0277₹2.6369 | $0.0277₹2.6369 | $0.0277₹2.6369 |
| Kazakhstan | $0.0559₹5.3098 | $0.0166₹1.5824 | $0.0166₹1.5824 | $0.0166₹1.5824 |
| Kuwait | $0.0733₹6.9671 | $0.0407₹3.8671 | $0.0407₹3.8671 | $0.0407₹3.8671 |
| Malaysia | $0.0796₹7.5644 | $0.0130₹1.2314 | $0.0130₹1.2314 | $0.0130₹1.2314 |
| Mexico | $0.0367₹3.4877 | $0.0079₹0.7471 | $0.0079₹0.7471 | $0.0079₹0.7471 |
| Morocco | $0.0383₹3.6425 | $0.0213₹2.0218 | $0.0213₹2.0218 | $0.0213₹2.0218 |
| Netherlands | $0.148₹14.0494 | $0.0463₹4.3987 | $0.0463₹4.3987 | $0.0463₹4.3987 |
| Nepal | $0.0678₹6.4397 | $0.0031₹0.2990 | $0.0031₹0.2990 | $0.0031₹0.2990 |
| Nigeria | $0.0478₹4.5421 | $0.0062₹0.5898 | $0.0062₹0.5898 | $0.0062₹0.5898 |
| Oman | $0.0316₹2.9992 | $0.0228₹2.1709 | $0.0228₹2.1709 | $0.0228₹2.1709 |
| Pakistan | $0.0438₹4.1620 | $0.0139₹1.3200 | $0.0139₹1.3200 | $0.0139₹1.3200 |
| Peru | $0.0651₹6.1843 | $0.0278₹2.6392 | $0.0278₹2.6392 | $0.0278₹2.6392 |
| Poland | $0.0338₹3.2105 | $0.0113₹1.0702 | $0.0113₹1.0702 | $0.0113₹1.0702 |
| Qatar | $0.0316₹2.9992 | $0.0111₹1.0547 | $0.0111₹1.0547 | $0.0111₹1.0547 |
| Romania | $0.0795₹7.5596 | $0.0268₹2.5436 | $0.0268₹2.5436 | $0.0268₹2.5436 |
| Russia | $0.0742₹7.0520 | $0.0370₹3.5173 | $0.0370₹3.5173 | $0.0370₹3.5173 |
| Saudi Arabia | $0.0532₹5.0537 | $0.0099₹0.9401 | $0.0099₹0.9401 | $0.0099₹0.9401 |
| Singapore | $0.0678₹6.4397 | $0.0148₹1.4072 | $0.0148₹1.4072 | $0.0148₹1.4072 |
| South Africa | $0.0351₹3.3385 | $0.0088₹0.8369 | $0.0088₹0.8369 | $0.0088₹0.8369 |
| Spain | $0.0654₹6.2161 | $0.0185₹1.7578 | $0.0185₹1.7578 | $0.0185₹1.7578 |
| Sri Lanka | $0.0678₹6.4397 | $0.0019₹0.1759 | $0.0019₹0.1759 | $0.0019₹0.1759 |
| Turkey | $0.0101₹0.9587 | $0.0008₹0.0792 | $0.0008₹0.0792 | $0.0008₹0.0792 |
| Ukraine | $0.0795₹7.5596 | $0.0275₹2.6138 | $0.0275₹2.6138 | $0.0275₹2.6138 |
| United Arab Emirates | $0.0532₹5.0537 | $0.0145₹1.3811 | $0.0145₹1.3811 | $0.0145₹1.3811 |
| United Kingdom | $0.0587₹5.5795 | $0.0204₹1.9346 | $0.0204₹1.9346 | $0.0204₹1.9346 |
| North America | $0.0231₹2.1976 | $0.0031₹0.2989 | $0.0031₹0.2989 | $0.0031₹0.2989 |
| Rest of Africa | $0.0208₹1.9796 | $0.0037₹0.3516 | $0.0037₹0.3516 | $0.0037₹0.3516 |
| Rest of Asia Pacific | $0.0779₹7.4057 | $0.0105₹0.9938 | $0.0105₹0.9938 | $0.0105₹0.9938 |
| Rest of Central & Eastern Europe | $0.0795₹7.5596 | $0.0196₹1.8595 | $0.0196₹1.8595 | $0.0196₹1.8595 |
| Rest of Latin America | $0.0684₹6.5048 | $0.0105₹0.9934 | $0.0105₹0.9934 | $0.0105₹0.9934 |
| Rest of Middle East | $0.0363₹3.4490 | $0.0084₹0.7998 | $0.0084₹0.7998 | $0.0084₹0.7998 |
| Rest of Western Europe | $0.0548₹5.2054 | $0.0158₹1.5019 | $0.0158₹1.5019 | $0.0158₹1.5019 |
| Other | $0.0559₹5.3098 | $0.0071₹0.6769 | $0.0071₹0.6769 | $0.0071₹0.6769 |
Plan prices are monthly, in rupees, excluding GST; yearly billing is two months free. Messages are charged per delivered message on top of the plan, at the rate for the recipient’s country. Full details: InfiQ pricing. The routed messages in the scene are replies at ₹0.145 each; the statement the accounts desk sends unasked the next week is a utility template. The shared inbox seats 10 users on Lite and 25 on Growth. Invoices carry your Jharkhand GSTIN.
Work out your own monthly cost by message type.
Calculate your exact costOn InfiQ
The router, as products.
One wholesaler's number answered by the order, rate, delivery and accounts desks, with transfers, labels and private notes; 10 users on Lite, 25 on Growth.
A no-code flow can ask a retailer whether they want to order, check a rate or ask about payment before a person picks up; the Growth plan includes one flow.
A distributor keeping accounts in Busy sends statements and payment reminders on WhatsApp automatically, with no integration fee.
A festival scheme goes only to retailers whose opt-in is recorded with its source and time; STOP is enforced at platform level.
Nearby
City pages for neighbouring markets, nearest first.
Bokaro Steel City, next door, has its own page about the plant's township; the others look at their own trades. The India guide covers the rules for the whole country.
Facts on this page were checked against these sources on the dates shown. Page updated 2026-10-20.
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