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Andhra Pradesh · 15.2° N, 77.4° E

WhatsApp Business API for Guntakal's junction trade and Kasapuram pilgrims

Five lines meet at Guntakal and Bellary is 53 km away by bus, so a desk by the junction hears from passengers, pilgrims and buyers in three languages at once. The question is who answers which message.

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Nearby city pages: Anantapur, Emmiganur, Dharmavaram, Kurnool
State
Andhra Pradesh
District
Anantapur (formed 1882 from Bellary)[1]
Railway
Five-point junction; division headquarters since 1953[5]
Kasapuram
Nettikanti Anjaneya temple, about 4 km north[2]
Highway
NH 67[5]
Templates
Telugu, Kannada, Urdu, English
Billing
₹ with GST to your Andhra Pradesh GSTIN

For Guntakal's travel desks and lodges by the junction, the car operators and shops that serve Kasapuram's Anjaneya temple, and the garment micro-units that stitch for the district's jeans trade: how one WhatsApp number is shared by a team, how chats in Telugu, Kannada and Urdu reach the right person, and what each message costs.

See it work

A Saturday at a Guntakal travel desk

Saturday is the busy day at Kasapuram, and the junction never stops. Six messages arrive at one desk's WhatsApp number; switch the routing strategy and see who gets each one.

Round-robin looks fair until a Kannada-speaking family from Bellary lands with the person who only writes Telugu. Skills routing fixes that, and sticky routing keeps a returning customer with the person who answered them last time.

None of these six messages needs a template: each customer wrote first, so the desk replies freely for 24 hours. The templates come later, when the desk writes first with a ticket, a pickup time or a balance due. The 24-hour service window explains the rule.

Routing one Guntakal number's messages to four people

6 / 6

Only agents with the required skill are eligible; the least busy of them wins.

Incoming · 0 left

  1. All 6 conversations have been routed.

Conversation 6 of 6 · Skills-based

Pickup at the station at 5 am(needs trips)goes toKasapuram cars

Skills: needs trips, and only Kasapuram cars has it.

  • Ticket desk

    2 of 4 open

    • tickets
    • telugu
    1. Seat on tonight's Bengaluru train?needs tickets
    2. Group of six to Goa: which train?needs tickets

  • Parcel counter

    1 of 3 open

    • parcels
    • telugu
    1. Courier booked to Hyderabad: has it left?needs parcels

  • Kasapuram cars

    2 of 3 open

    • trips
    • kannada
    1. Car to Kasapuram on Saturday, in Kannadaneeds kannada
    2. Pickup at the station at 5 amneeds trips

  • Owner

    1 of 2 open

    • payments
    • urdu
    1. Balance for last month's bookings, in Urduneeds urdu

Waiting · 0

  1. Nobody waiting: every conversation found an agent.
Same 6 conversations, each strategy
StrategyRoutedWaitingSkill mismatches
Skills-based600
Least busy603
Round-robin603
Sticky604
Routing by skill sends a Kannada message to the person who writes Kannada and a parcel query to the parcel counter. Every reply inside a customer's 24-hour window is billed at the service rate.

Conversation 6 of 6, Pickup at the station at 5 am: Skills: needs trips, and only Kasapuram cars has it.

Market brief

Guntakal and Anantapur, from the record

From the Anantapur district website and IBEF's Andhra Pradesh profile, with the town's railway and roads from the encyclopaedia.

  1. 01

    Anantapur district was formed in 1882 after separation from Bellary district; its name comes from a large tank, Anantasagaram.[1]

  2. 02

    Guntakal station is a five-point junction with lines towards Bengaluru, Chennai, Mumbai, Vasco da Gama, Hyderabad and Vijayawada, and has been a railway division headquarters since 1953.[5]

  3. 03

    The Nettikanti Veera Anjaneya Swamy temple at Kasapuram is about 4 km north of Guntakal; devotees gather in large numbers on Saturdays, and a procession is held each year on the day after the Telugu New Year.[2]

  4. 04

    Jambu Dweepa, a Jain cosmographical diagram carved on a hilltop at Konakondla, is about 10 km from Guntakal railway station.[2]

  5. 05

    The district's ODOP is Rayadurg jeans, supplied to brands and malls in Hyderabad, Bangalore and Chennai; its beneficiary list includes micro-units in Guntakal.[3]

  6. 06

    Bellary is about 53 km away, with daily APSRTC and KSRTC buses; Telugu is the official language, and Urdu and Kannada are widely spoken.[5]

  7. 07

    IBEF lists textile and leather among Andhra Pradesh's key industries.[4]

Who messages what

Who in Guntakal writes to whom

Four kinds of business in a junction town, and the messages each sends.

SectorWhat it sends on WhatsApp
Travel desks and lodges by the junctionPassengers changing trains for Goa, Mumbai or Chennai ask about seats, rooms for a night and connections.[5]
  • Ticket and boarding details
  • Room confirmations for a night halt
  • Delay and platform notes
Cars, shops and lodges for KasapuramDevotees, many from Karnataka, come on Saturdays and for the yearly procession, and book cars and rooms ahead.[2],[5]
  • Car pickup times
  • Booking confirmations in Kannada or Telugu
  • Replies about the procession day
Garment micro-unitsUnits stitching for the district's jeans trade send lots to brands and wholesalers in Hyderabad, Bangalore and Chennai.[3]
  • Lot-ready and dispatch notes
  • Sample photos to buyers who ask
  • Payment reminders
Schools, nursing and Ayurvedic collegesThe town's railway and private schools, its nursing college and its Ayurvedic medical college write to parents and applicants.[5]
  • Admission and fee dates
  • Exam and result notices
  • Transport and holiday notes

Telugu, Kannada and Urdu, all approved by Meta

A Guntakal desk may need three Indian template languages. Each is approved once per template, so write only the versions your customers read.

Replies inside the 24-hour window can be in any language with no template, so the router matters more than the template list. InfiQ's own support team works in English and Hindi.

Meta template languages relevant to Guntakal
LanguageMeta codeUse it for
TeluguteThe town's own customers and pilgrims from across Andhra Pradesh
KannadaknDevotees and buyers from Bellary and the rest of Karnataka
UrduurFamilies and traders in the town who read Urdu
English (India)en_INPassengers in transit, garment buyers and banks

On InfiQ

What a Guntakal desk runs on InfiQ

The tools behind the router.

Shared team inbox

One WhatsApp number answered by a team: 10 users on Lite and 25 on Growth, agent and manager roles, transfers, private notes, labels and canned replies.

One number for the ticket desk, the parcel counter, the car bookings and the owner, with transfers, notes and labels: 10 users on Lite and 25 on Growth.

Learn more

Prices in ₹, with USD and EUR

What a Guntakal desk or unit pays

Plans from ₹999 a month, plus each delivered message at the India rate: ₹0.145 for each reply, ₹0.19 for a ticket, pickup or dispatch note, ₹0.94 for an offer and ₹0.14 for a login code.

Snapshot rates · as of 20 Oct 2026, 00:02 UTC

Lite

₹999 / month≈ $10.51 USD

₹833 / month, billed yearly≈ $8.76 USD

Everything a growing business needs to run WhatsApp properly.

Growth

₹2,999 / month≈ $31.55 USD

₹2,499 / month, billed yearly≈ $26.29 USD

Lite, plus the API, automation and team scale serious senders need.

Enterprise

Custom volume pricing, custom SLA and dedicated infrastructure.

Per message to Guntakal · India

InfiQ per-message rates for Guntakal in rupees and USD
Category₹ INRUSD
Marketing₹0.9435$0.0099
Utility₹0.1941$0.0020
Authentication₹0.1402$0.0015
Service₹0.1450$0.0015
Per-message rates for all 47 markets, in ₹ and USD
Per-message rates by market, effective 1 October 2026
MarketMarketingUtilityAuthenticationService
Argentina$0.0572₹5.4352$0.0241₹2.2874$0.0241₹2.2874$0.0241₹2.2874
Bangladesh$0.0678₹6.4397$0.0034₹0.3254$0.0034₹0.3254$0.0034₹0.3254
Brazil$0.0578₹5.4970$0.0063₹0.5981$0.0063₹0.5981$0.0063₹0.5981
Chile$0.0822₹7.8162$0.0185₹1.7585$0.0185₹1.7585$0.0185₹1.7585
Colombia$0.0116₹1.0993$0.0007₹0.0706$0.0007₹0.0706$0.0007₹0.0706
Egypt$0.0596₹5.6629$0.0033₹0.3167$0.0033₹0.3167$0.0033₹0.3167
France$0.0795₹7.5588$0.0278₹2.6393$0.0278₹2.6393$0.0278₹2.6393
Germany$0.126₹12.0088$0.0509₹4.8386$0.0509₹4.8386$0.0509₹4.8386
Hong Kong$0.0678₹6.4397$0.0241₹2.2867$0.0241₹2.2867$0.0241₹2.2867
Hungary$0.0795₹7.5596$0.0323₹3.0700$0.0323₹3.0700$0.0323₹3.0700
India$0.0099₹0.9435$0.0020₹0.1941$0.0015₹0.1402$0.0015₹0.1450
Indonesia$0.0380₹3.6133$0.0231₹2.1979$0.0231₹2.1979$0.0231₹2.1979
Iraq$0.0316₹2.9992$0.0073₹0.6943$0.0073₹0.6943$0.0073₹0.6943
Israel$0.0327₹3.1045$0.0049₹0.4662$0.0049₹0.4662$0.0049₹0.4662
Italy$0.0735₹6.9847$0.0277₹2.6369$0.0277₹2.6369$0.0277₹2.6369
Kazakhstan$0.0559₹5.3098$0.0166₹1.5824$0.0166₹1.5824$0.0166₹1.5824
Kuwait$0.0733₹6.9671$0.0407₹3.8671$0.0407₹3.8671$0.0407₹3.8671
Malaysia$0.0796₹7.5644$0.0130₹1.2314$0.0130₹1.2314$0.0130₹1.2314
Mexico$0.0367₹3.4877$0.0079₹0.7471$0.0079₹0.7471$0.0079₹0.7471
Morocco$0.0383₹3.6425$0.0213₹2.0218$0.0213₹2.0218$0.0213₹2.0218
Netherlands$0.148₹14.0494$0.0463₹4.3987$0.0463₹4.3987$0.0463₹4.3987
Nepal$0.0678₹6.4397$0.0031₹0.2990$0.0031₹0.2990$0.0031₹0.2990
Nigeria$0.0478₹4.5421$0.0062₹0.5898$0.0062₹0.5898$0.0062₹0.5898
Oman$0.0316₹2.9992$0.0228₹2.1709$0.0228₹2.1709$0.0228₹2.1709
Pakistan$0.0438₹4.1620$0.0139₹1.3200$0.0139₹1.3200$0.0139₹1.3200
Peru$0.0651₹6.1843$0.0278₹2.6392$0.0278₹2.6392$0.0278₹2.6392
Poland$0.0338₹3.2105$0.0113₹1.0702$0.0113₹1.0702$0.0113₹1.0702
Qatar$0.0316₹2.9992$0.0111₹1.0547$0.0111₹1.0547$0.0111₹1.0547
Romania$0.0795₹7.5596$0.0268₹2.5436$0.0268₹2.5436$0.0268₹2.5436
Russia$0.0742₹7.0520$0.0370₹3.5173$0.0370₹3.5173$0.0370₹3.5173
Saudi Arabia$0.0532₹5.0537$0.0099₹0.9401$0.0099₹0.9401$0.0099₹0.9401
Singapore$0.0678₹6.4397$0.0148₹1.4072$0.0148₹1.4072$0.0148₹1.4072
South Africa$0.0351₹3.3385$0.0088₹0.8369$0.0088₹0.8369$0.0088₹0.8369
Spain$0.0654₹6.2161$0.0185₹1.7578$0.0185₹1.7578$0.0185₹1.7578
Sri Lanka$0.0678₹6.4397$0.0019₹0.1759$0.0019₹0.1759$0.0019₹0.1759
Turkey$0.0101₹0.9587$0.0008₹0.0792$0.0008₹0.0792$0.0008₹0.0792
Ukraine$0.0795₹7.5596$0.0275₹2.6138$0.0275₹2.6138$0.0275₹2.6138
United Arab Emirates$0.0532₹5.0537$0.0145₹1.3811$0.0145₹1.3811$0.0145₹1.3811
United Kingdom$0.0587₹5.5795$0.0204₹1.9346$0.0204₹1.9346$0.0204₹1.9346
North America$0.0231₹2.1976$0.0031₹0.2989$0.0031₹0.2989$0.0031₹0.2989
Rest of Africa$0.0208₹1.9796$0.0037₹0.3516$0.0037₹0.3516$0.0037₹0.3516
Rest of Asia Pacific$0.0779₹7.4057$0.0105₹0.9938$0.0105₹0.9938$0.0105₹0.9938
Rest of Central & Eastern Europe$0.0795₹7.5596$0.0196₹1.8595$0.0196₹1.8595$0.0196₹1.8595
Rest of Latin America$0.0684₹6.5048$0.0105₹0.9934$0.0105₹0.9934$0.0105₹0.9934
Rest of Middle East$0.0363₹3.4490$0.0084₹0.7998$0.0084₹0.7998$0.0084₹0.7998
Rest of Western Europe$0.0548₹5.2054$0.0158₹1.5019$0.0158₹1.5019$0.0158₹1.5019
Other$0.0559₹5.3098$0.0071₹0.6769$0.0071₹0.6769$0.0071₹0.6769
Currency converter

$10.51 USD

Indicative conversion at reference rates (ExchangeRate-API snapshot). InfiQ sets and invoices prices in Indian rupees, excluding GST; your bank’s rate on the day you pay will differ. Rates By Exchange Rate API.

Plan prices are monthly, in rupees, excluding GST; yearly billing is two months free. Messages are charged per delivered message on top of the plan, at the rate for the recipient’s country. Full details: InfiQ pricing. Devotees from Bellary and buyers in Bengaluru have +91 numbers, so messages to them are billed at the India rate. Invoices carry your Andhra Pradesh GSTIN.

Work out your own monthly cost by message type.

Calculate your exact cost

Nearby

Around Guntakal and across the Karnataka border

City pages along the lines that meet at the junction, nearest first.

Guntakal's customers come down every line into the junction; each neighbouring page looks at its own town's trades, and the India guide covers consent and the rules for the whole country.

Guides for Guntakal teams

Questions Guntakal businesses ask

Saturdays at Kasapuram bring our Guntakal car stand dozens of WhatsApp messages. Can they go to whoever is free?+
Yes. The shared team inbox can route each new chat to the least-busy person, or by skill so a Kannada message reaches the staff member who writes Kannada. Lite covers 10 users and Growth 25. Each reply inside the customer's 24-hour window is billed at ₹0.145.
Can we send devotees the pickup time for the Kasapuram procession on the day after the Telugu New Year?+
Yes, to devotees who booked a car with you and agreed to updates. A pickup note with the time, place and driver's number is a utility template at ₹0.19, approved once per language. Inviting last year's passengers to book again is marketing at ₹0.94 and needs their opt-in.
Families from Bellary write to our Guntakal lodge in Kannada. Can our booking confirmation be in Kannada?+
Yes. Meta approves templates in Kannada (kn), Telugu (te) and Urdu (ur), each version approved separately. Send each guest the version they read; replies inside the 24-hour window can be in any language without a template.
Passengers change trains at Guntakal for Goa and Mumbai and book through our desk. Can we send their ticket details on WhatsApp?+
Yes, to passengers who booked with you and agreed to updates. A message with the train, coach, berth and departure is a utility template at ₹0.19, as is a delay or platform note. A holiday-package promotion is marketing and goes only to passengers who opted in.
Our micro-unit in Guntakal stitches jeans for buyers in Bengaluru and Hyderabad. Can we tell a buyer when their lot is ready?+
Yes, to buyers who agreed to updates. A lot-ready or dispatch note with the quantity, transporter and expected date is a utility template at ₹0.19, with no offer in it. When the buyer replies to ask for sample photos, your staff can send them freely for 24 hours.
Is Lite enough for a Guntakal travel desk with a ticket counter, a parcel counter and a car desk?+
Usually. Lite is ₹999 a month with the shared inbox for 10 users, enough for three counters and the owner. Growth, ₹2,999 a month, adds the developer API and one Flows chatbot for a front menu. Start with a 7-day Lite trial, no card needed.
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Sources

Facts on this page were checked against these sources on the dates shown. Page updated 2026-10-20.

  1. [1]Ananthapuramu district: official website · District Administration, Ananthapuramu · read 2026-10-20
  2. [2]Places of interest · District Administration, Ananthapuramu · read 2026-10-20
  3. [3]One District One Product: Rayadurg jeans · District Administration, Ananthapuramu · read 2026-10-20
  4. [4]Andhra Pradesh: state profile (updated July 2026) · India Brand Equity Foundation · read 2026-10-20
  5. [5]Guntakal (railway, roads, languages and institutions only) · Wikipedia · read 2026-10-20

Route every Guntakal message to the right counter

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Guntakal

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