- Does Article L34-5 CPCE apply to WhatsApp messages as it does to SMS?
- Most likely, by analogy. The CNIL's guidance covers email, SMS-MMS and automated calls and does not mention WhatsApp, so applying L34-5 to WhatsApp is an interpretation. The cautious course is to treat a WhatsApp promotion to an individual like an SMS: consent before the first message, and an easy way to refuse every time.
- With Bloctel gone, can WhatsApp replace our outbound sales calls?
- Not as cold outreach. Since 11 August 2026 phone canvassing of consumers needs prior consent, and prospecting individuals by message already did. WhatsApp can replace calls as an inbound channel: let customers start the chat from your site or ads, answer them, and ask for consent to send offers later.
- Does creating an online account count as a purchase for the 'produits analogues' exception?
- No. The CNIL says the existing-customer exception applies only where a sale or service actually took place, and only for similar products; creating an online account is not enough. Without a real purchase you need the person's consent before the first promotion.
- Can we prospect French professionals on WhatsApp without consent?
- The CNIL allows prospecting professionals by email on the basis of legitimate interest when the offer relates to their profession and they can object easily. Extending that to WhatsApp is an interpretation, and Meta's policy still requires the recipient's opt-in, so treat a professional's WhatsApp number as needing consent.
- How do we show the CNIL when and how someone consented?
- Keep the date, the channel, the page or chat where they agreed, and the wording they saw. InfiQ's consent records store each contact's opt-in source and time, enforce STOP at platform level and export as an audit trail; keep the consent wording with your campaign files.
- Is WhatsApp as widely used in France as elsewhere in Europe?
- Widely, but not first. In the Reuters Institute's 2026 online survey 64% of French respondents had used WhatsApp in the last week, just behind Facebook at 66%, whereas WhatsApp leads clearly in Germany and the Netherlands. In France, plan WhatsApp alongside email and SMS rather than as the only channel.
- What does a WhatsApp message to a French number cost on InfiQ?
- France has its own rate: ₹7.56 per marketing message, ₹2.64 per utility message, ₹2.64 for authentication and ₹2.64 per service reply, before GST. Service replies have been charged per message since 1 October 2026. Plans start at ₹999 a month.
- Our company is registered in France: can we sign up with InfiQ?
- Through sales. InfiQ serves India-based businesses: it bills in rupees, processes customer data in India and supports teams in English and Hindi on India time. Availability for a business based in France goes through sales, who can share the data processing agreement with your data protection officer.