Textile and home-goods exporters
Mills and makers supplying retail and sourcing buyers across the metropolis, from Villeneuve-d'Ascq to Roubaix.
- Sample and lab-dip dispatch notices
- Production and inspection milestones
- Shipment-delay alerts
Hauts-de-France
WhatsApp Business API for Indian exporters and sellers working with Lille
A sourcing office in the Lille metropolis, a merchandiser in India and a shopper in Roubaix can all be on one WhatsApp account. The same message is not allowed to all three.
A Lille business
- Bonjour, ici l'équipe achats à Villeneuve-d'Ascq. Les échantillons de coton sont partis ?
- Bonjour ! Oui, expédiés hier de Tiruppur. Livraison prévue jeudi à Lille, suivi dans le message suivant.
- Parfait. Pouvez-vous m'envoyer la fiche technique en PDF ?
- C'est fait. Notre responsable vous appelle à 10 h, heure de Lille.
For Indian textile and home-goods exporters, startups and online sellers with buyers or shoppers in Lille: a matrix of which message is utility or marketing for each contact, French consent rules, templates in French, Lille hours in IST and the rupee cost of each send.
See it work
Five messages, three Lille contacts
Focus a cell to see what a message is to each person: a buyer at a sourcing office in the metropolis, your merchandiser's counterpart in India, or a shopper in Lille.
The bottom row is where Indian suppliers go wrong: a lookbook that is welcome at a sourcing office is a promotion to a shopper, and a shopper in Lille who never agreed to it should not receive it. The France guide explains Article L34-5 and the CNIL's view.
Your ERP can send each utility template through the developer API as an order moves, and buyers' replies land in the shared team inbox for the merchandiser who owns the account.
Message by contact, for an Indian supplier in Lille
5 / 5
| Buyer in the Lille metropolis (+33) | Counterpart in India (+91) | Shopper in Lille (+33) | |
|---|---|---|---|
| Samples dispatched | |||
| Production milestone | |||
| Shipment delayed | |||
| Invoice due | |||
| New-season lookbook |
Hover, tap or arrow-key through the cells — a dot in the corner means there is a note.
New-season lookbook by Buyer in the Lille metropolis (+33)
Marketing · ask firstMarketing: opt-in needed
Meta requires the buyer's opt-in; the France guide covers what French law allows for professionals.
Legend — press one to highlight its cells
Row 5 of 5. New-season lookbook × Buyer in the Lille metropolis (+33): Marketing · ask first. Meta requires the buyer's opt-in; the France guide covers what French law allows for professionals.
Lille, by its own numbers
From INSEE, the metropolis's attractiveness agency, EuraTechnologies and the Consulate General of India in Marseille.
INSEE counts 238,246 people in Lille in 2023 and 183,864 jobs, 52.1% of them in commerce, transport and services.[1]
Hello Lille calls the metropolis the fourth largest in France, with more than 136,000 students, and names Euralille as its business district.[2]
The metropolis is a candidate to host the European Customs Authority.[2]
EuraTechnologies, created in 2009 by the metropolis, the region and the city, takes in 200 startups a year across 158,000 m² on five sites and runs about 500 events a year.[3]
India–France trade reached €13.6 billion in 2025-26, and France aims to host 30,000 Indian students by 2030, up from about 10,000.[4]
Indian businesses with Lille on the other end
The trades that bring Indian firms to the metropolis, and the first messages each sends.
Online sellers
Brands in India shipping to shoppers in a metropolis whose commerce, transport and services employ most of its workers.[1]
- Order and delivery updates in French
- Return and exchange replies
- Offers only to shoppers who consented
Startups and IT services
EuraTechnologies' incubation and international accelerator programmes take 200 startups a year.[3]
- Client onboarding updates
- Demo and meeting confirmations
- Support replies from India
Education counsellors
More than 136,000 students study in the metropolis, and France wants more of them from India.[2],[4]
- Application and visa reminders
- Arrival and housing updates
- Answers to parents in India
Prices in ₹ and EUR
What a message to a Lille number costs
+33 numbers bill at the France line of Meta's rate card: ₹2.64 for a dispatch, delay or invoice update, ₹7.56 for a lookbook or offer, ₹2.64 for a login code and ₹2.64 for a service reply, in rupees before GST.
Snapshot rates · as of 20 Oct 2026, 00:02 UTC
Lite
₹999 / month≈ €9.38 EUR
₹833 / month, billed yearly≈ €7.83 EUR
Everything a growing business needs to run WhatsApp properly.
Growth
₹2,999 / month≈ €28.17 EUR
₹2,499 / month, billed yearly≈ €23.48 EUR
Lite, plus the API, automation and team scale serious senders need.
Enterprise
Custom volume pricing, custom SLA and dedicated infrastructure.
Per message to Lille · France
| Category | ₹ INR | EUR |
|---|---|---|
| Marketing | ₹7.5588 | €0.0710 |
| Utility | ₹2.6393 | €0.0248 |
| Authentication | ₹2.6393 | €0.0248 |
| Service | ₹2.6393 | €0.0248 |
Per-message rates for all 47 markets, in ₹ and EUR
| Market | Marketing | Utility | Authentication | Service |
|---|---|---|---|---|
| Argentina | €0.0511₹5.4352 | €0.0215₹2.2874 | €0.0215₹2.2874 | €0.0215₹2.2874 |
| Bangladesh | €0.0605₹6.4397 | €0.0031₹0.3254 | €0.0031₹0.3254 | €0.0031₹0.3254 |
| Brazil | €0.0516₹5.4970 | €0.0056₹0.5981 | €0.0056₹0.5981 | €0.0056₹0.5981 |
| Chile | €0.0734₹7.8162 | €0.0165₹1.7585 | €0.0165₹1.7585 | €0.0165₹1.7585 |
| Colombia | €0.0103₹1.0993 | €0.0007₹0.0706 | €0.0007₹0.0706 | €0.0007₹0.0706 |
| Egypt | €0.0532₹5.6629 | €0.0030₹0.3167 | €0.0030₹0.3167 | €0.0030₹0.3167 |
| France | €0.0710₹7.5588 | €0.0248₹2.6393 | €0.0248₹2.6393 | €0.0248₹2.6393 |
| Germany | €0.113₹12.0088 | €0.0455₹4.8386 | €0.0455₹4.8386 | €0.0455₹4.8386 |
| Hong Kong | €0.0605₹6.4397 | €0.0215₹2.2867 | €0.0215₹2.2867 | €0.0215₹2.2867 |
| Hungary | €0.0710₹7.5596 | €0.0288₹3.0700 | €0.0288₹3.0700 | €0.0288₹3.0700 |
| India | €0.0089₹0.9435 | €0.0018₹0.1941 | €0.0013₹0.1402 | €0.0014₹0.1450 |
| Indonesia | €0.0339₹3.6133 | €0.0206₹2.1979 | €0.0206₹2.1979 | €0.0206₹2.1979 |
| Iraq | €0.0282₹2.9992 | €0.0065₹0.6943 | €0.0065₹0.6943 | €0.0065₹0.6943 |
| Israel | €0.0292₹3.1045 | €0.0044₹0.4662 | €0.0044₹0.4662 | €0.0044₹0.4662 |
| Italy | €0.0656₹6.9847 | €0.0248₹2.6369 | €0.0248₹2.6369 | €0.0248₹2.6369 |
| Kazakhstan | €0.0499₹5.3098 | €0.0149₹1.5824 | €0.0149₹1.5824 | €0.0149₹1.5824 |
| Kuwait | €0.0654₹6.9671 | €0.0363₹3.8671 | €0.0363₹3.8671 | €0.0363₹3.8671 |
| Malaysia | €0.0711₹7.5644 | €0.0116₹1.2314 | €0.0116₹1.2314 | €0.0116₹1.2314 |
| Mexico | €0.0328₹3.4877 | €0.0070₹0.7471 | €0.0070₹0.7471 | €0.0070₹0.7471 |
| Morocco | €0.0342₹3.6425 | €0.0190₹2.0218 | €0.0190₹2.0218 | €0.0190₹2.0218 |
| Netherlands | €0.132₹14.0494 | €0.0413₹4.3987 | €0.0413₹4.3987 | €0.0413₹4.3987 |
| Nepal | €0.0605₹6.4397 | €0.0028₹0.2990 | €0.0028₹0.2990 | €0.0028₹0.2990 |
| Nigeria | €0.0427₹4.5421 | €0.0055₹0.5898 | €0.0055₹0.5898 | €0.0055₹0.5898 |
| Oman | €0.0282₹2.9992 | €0.0204₹2.1709 | €0.0204₹2.1709 | €0.0204₹2.1709 |
| Pakistan | €0.0391₹4.1620 | €0.0124₹1.3200 | €0.0124₹1.3200 | €0.0124₹1.3200 |
| Peru | €0.0581₹6.1843 | €0.0248₹2.6392 | €0.0248₹2.6392 | €0.0248₹2.6392 |
| Poland | €0.0302₹3.2105 | €0.0101₹1.0702 | €0.0101₹1.0702 | €0.0101₹1.0702 |
| Qatar | €0.0282₹2.9992 | €0.0099₹1.0547 | €0.0099₹1.0547 | €0.0099₹1.0547 |
| Romania | €0.0710₹7.5596 | €0.0239₹2.5436 | €0.0239₹2.5436 | €0.0239₹2.5436 |
| Russia | €0.0662₹7.0520 | €0.0330₹3.5173 | €0.0330₹3.5173 | €0.0330₹3.5173 |
| Saudi Arabia | €0.0475₹5.0537 | €0.0088₹0.9401 | €0.0088₹0.9401 | €0.0088₹0.9401 |
| Singapore | €0.0605₹6.4397 | €0.0132₹1.4072 | €0.0132₹1.4072 | €0.0132₹1.4072 |
| South Africa | €0.0314₹3.3385 | €0.0079₹0.8369 | €0.0079₹0.8369 | €0.0079₹0.8369 |
| Spain | €0.0584₹6.2161 | €0.0165₹1.7578 | €0.0165₹1.7578 | €0.0165₹1.7578 |
| Sri Lanka | €0.0605₹6.4397 | €0.0017₹0.1759 | €0.0017₹0.1759 | €0.0017₹0.1759 |
| Turkey | €0.0090₹0.9587 | €0.0007₹0.0792 | €0.0007₹0.0792 | €0.0007₹0.0792 |
| Ukraine | €0.0710₹7.5596 | €0.0246₹2.6138 | €0.0246₹2.6138 | €0.0246₹2.6138 |
| United Arab Emirates | €0.0475₹5.0537 | €0.0130₹1.3811 | €0.0130₹1.3811 | €0.0130₹1.3811 |
| United Kingdom | €0.0524₹5.5795 | €0.0182₹1.9346 | €0.0182₹1.9346 | €0.0182₹1.9346 |
| North America | €0.0206₹2.1976 | €0.0028₹0.2989 | €0.0028₹0.2989 | €0.0028₹0.2989 |
| Rest of Africa | €0.0186₹1.9796 | €0.0033₹0.3516 | €0.0033₹0.3516 | €0.0033₹0.3516 |
| Rest of Asia Pacific | €0.0696₹7.4057 | €0.0093₹0.9938 | €0.0093₹0.9938 | €0.0093₹0.9938 |
| Rest of Central & Eastern Europe | €0.0710₹7.5596 | €0.0175₹1.8595 | €0.0175₹1.8595 | €0.0175₹1.8595 |
| Rest of Latin America | €0.0611₹6.5048 | €0.0093₹0.9934 | €0.0093₹0.9934 | €0.0093₹0.9934 |
| Rest of Middle East | €0.0324₹3.4490 | €0.0075₹0.7998 | €0.0075₹0.7998 | €0.0075₹0.7998 |
| Rest of Western Europe | €0.0489₹5.2054 | €0.0141₹1.5019 | €0.0141₹1.5019 | €0.0141₹1.5019 |
| Other | €0.0499₹5.3098 | €0.0064₹0.6769 | €0.0064₹0.6769 | €0.0064₹0.6769 |
Plan prices are monthly, in rupees, excluding GST; yearly billing is two months free. Messages are charged per delivered message on top of the plan, at the rate for the recipient’s country. Full details: InfiQ pricing. The same milestone to your counterpart on a +91 number costs ₹0.19. Plans start at ₹999 a month; euros in the converter are indicative, and InfiQ invoices in rupees with GST for Indian businesses.
Work out your own monthly cost by message type.
Calculate your exact costA Lille buyer's day on an Indian clock
A Lille buyer who starts at 08:30 has been at work for an hour before lunch in Tiruppur is over.
Lille keeps Central European Time: 08:30 there is 13:00 IST in winter and 12:00 IST in summer, so an Indian supplier's afternoon is the buyer's morning. Send dispatch and milestone templates before 15:00 IST so the buyer can reply while your merchandisers are still at their desks.
French numbers have ten digits starting with 0: landlines in the north-east start 03 and mobiles 06 or 07. Store them as +33 without the 0, and keep the 59000-style postcode in its own field.
If your business is based in Lille, talk to sales about whether InfiQ fits. InfiQ serves India-based businesses, bills in rupees and keeps customer data in India; its own support team works India time, in English and Hindi.
On InfiQ
What an India–Lille supplier account uses
The parts of InfiQ a supplier relationship with the metropolis needs from the first sample.
- Template manager and library
Get the French dispatch, milestone and invoice templates approved before the season's first samples leave India.
- Consent records and opt-out enforcement
Buyers' and shoppers' opt-ins are stored apart with source and time, so the lookbook row of the matrix can be enforced.
- Shared team inbox
A buyer's question in French reaches the merchandiser who owns the account, with private notes for the factory team.
- Developer API and webhooks
Your ERP triggers each milestone template as the order moves, with webhooks back for delivery status.
Nearby
City pages near Lille
The nearest city guides in France and across the Belgian border, nearest first.
Brussels is among the nearest pages; a Belgian +32 number follows Belgium's rate line and rules, not France's.
Guides for Lille teams
Questions Lille businesses ask
Question: Our Tiruppur unit sends cotton samples to a sourcing office in Villeneuve-d'Ascq. Which updates are utility templates?
Answer: Sample dispatch, lab-dip approval requests, production milestones, shipment delays and invoice reminders tied to the buyer's order are utility, ₹2.64 each to a +33 number, once the buyer has agreed to WhatsApp updates. Send them as approved French (fr) templates.
Question: Can we send our new-season lookbook to buyers at retail groups in the Lille metropolis without asking first?
Answer: Ask first. Meta requires each buyer's opt-in to your WhatsApp messages, and the CNIL's allowance for prospecting professionals is written for email, so applying it to WhatsApp is an interpretation. A lookbook is a marketing template at ₹7.56.
Question: Our startup has joined a programme at EuraTechnologies. Can our support desk in Bengaluru answer Lille clients on one WhatsApp number?
Answer: Yes. The shared inbox gives 10 users on Lite and 25 on Growth, with roles, transfers, labels and private notes, so a founder in Lille and agents in Bengaluru work one number. If the company holding the account is registered in Lille, talk to sales about whether InfiQ fits.
Question: The Lille metropolis has more than 136,000 students. Can our counselling firm message Indian students there in Hindi?
Answer: Yes, students who opted in. Meta accepts Hindi (hi) and English (India) (en_IN) templates, each approved separately. Students on +33 numbers are billed at the France rate, ₹2.64 for utility; parents on +91 numbers at ₹0.19.
Question: We sell kurtas online to shoppers in Roubaix and Lille. Does a cart reminder need their consent?
Answer: Treat it as marketing: it promotes a sale the shopper has not made, so it needs their prior consent and goes as a marketing template at ₹7.56. Order, dispatch and delivery updates for a completed purchase are utility.
Question: A Lille buyer starts work at 08:30. When is that in India?
Answer: At 13:00 IST in winter, when Lille keeps CET, and 12:00 IST under CEST from the last Sunday of March. Schedule templates in Europe/Paris time so the switch on the last Sunday of October is handled for you.
Sources
Facts on this page were checked against these sources on the dates shown. Page updated 2026-10-20.
- [1]Dossier complet: commune de Lille (59350) · INSEE · read 2026-10-20
- [2]Hello Lille: home page · Hello Lille (Lille metropolitan attractiveness agency) · read 2026-10-20
- [3]EuraTechnologies: home page · EuraTechnologies · read 2026-10-20
- [4]India–France bilateral brief · Consulate General of India, Marseille · read 2026-10-20
- [5]tzdb 'europe' file: Europe/Paris and EU daylight-saving rules · IANA Time Zone Database · read 2026-10-20
Send Lille the right message for each contact
Start a 7-day Lite trial, no card needed, and send French templates once Meta business verification is complete. If your business is based in Lille, talk to sales about whether InfiQ fits.
Route
Lille
Official WhatsApp Business Platform
