- Our furniture workshop in Chhatarpur sends photos of beds and almirahs to families in Jhansi and Banda. Do those photos need an approved template?
- Not if the family wrote to you in the last 24 hours. Photos, sizes and prices inside that window are ordinary replies at ₹0.145 each, and every new message from them restarts the 24 hours. If you are writing first after a phone call, open with an approved template.
- Tourists fly into Khajuraho and book our Chhatarpur taxi for the temples and Raneh falls. Which message confirms the car?
- A confirmation of a car the guest has booked is a utility template at ₹0.19, with the driver's name, the car number and the pickup time. If the guest is still chatting with you when you confirm, it is an ordinary reply at ₹0.145.
- Many of our customers in Chhatarpur district speak Bundelkhandi. Can our WhatsApp templates be in Bundelkhandi?
- No. Bundelkhandi is not on Meta's list of template languages, so write your templates in Hindi (hi). Inside the 24-hour window your staff can reply in Bundelkhandi or any language the customer writes in, because replies are not templates.
- Our granite yard in Chhatarpur district dispatches slabs to buyers who never visit again. How do we send the loading details?
- Send a utility template with the truck number, the quantity and the expected arrival at ₹0.19. When the buyer replies with a question, the 24-hour window opens and you can send the weighbridge slip or photos as ordinary replies at ₹0.145.
- Schools book trips to the Maharaja Chhatrasal Museum at Dhubela through our travel desk. Can we message the parents?
- Yes, parents who agreed to receive trip updates can get a utility template with the departure time and the pickup point at ₹0.19. A notice advertising next term's trips to every parent on your list is marketing and needs their opt-in first.
- A family that bought a wooden bed from our Chhatarpur showroom asked to see new designs before a wedding. What can we send them?
- Once they have opted in to offers, a new-design message is a marketing template at ₹0.94 per delivered message. If they reply to ask about a piece, your photos and prices for the next 24 hours are replies at ₹0.145.