Which category should this template use?+
Marketing. It promotes availability and invites a new action (booking a slot, a site visit), which is promotional intent. Submitting it as Utility is the most common reason real-estate templates get rejected.
Does it need opt-in?+
Yes. Marketing messages require explicit opt-in, so send this only to enquirers, site-visit registrants, or past shortlisters who consented to updates — never a cold or scraped RERA list.
Why is there a 'Reply STOP to opt out' line?+
Marketing templates on WhatsApp must give recipients a clear way to opt out. The opt-out line is mandatory and must stay in the message body, or the template can be rejected and your sender quality can drop.
Can I edit the wording?+
Yes. You can rework the copy to fit your project and tone, but keep it within Marketing category rules, keep property claims truthful and RERA-safe, retain the opt-out line, and re-submit the edited version for approval before sending.
How is this billed?+
At the Marketing rate, per delivered message. Since 1 July 2025 WhatsApp bills per delivered message by category rather than per conversation. The 24-hour service window is free for follow-up replies and is not a billing unit.
How fast can I start sending?+
After Meta approves the template — usually within a day — you can send it instantly to your opted-in list through InfiQ, with variables merged live from your CRM or lead source.
Can I personalise it per project and configuration?+
Yes. The three variables ({{1}} name, {{2}} configuration, {{3}} project) are merged at send time, so one approved template covers every project, BHK, and locality without a separate submission for each.
Does InfiQ handle the WhatsApp Business API and my number?+
Yes. InfiQ is an official Meta Business Partner and is WhatsApp-first, handling API onboarding, template management, and sending — with full BSUID ownership retained by your business.