Template library
No-shows are rarely deliberate — people forget, plans shift, and a phone call at the wrong time goes unanswered. A short WhatsApp sequence of confirmation, day-before reminder and same-day nudge with a one-tap reschedule option fixes most of it. These templates cover the full booking lifecycle for clinics, salons, service centres, tutors and repair teams.
38 ready-to-edit templatesCopy the message or the Meta JSON payloadOpen any template in the playground
booking_confirm_basic_v1
Sent immediately after a customer books a slot, to confirm details and set expectations.
Appointment confirmed
Your appointment is confirmed, {{1}}. *Service:* {{2}} *Date:* {{3}} *Time:* {{4}} *Location:* {{5}} Please arrive 10 minutes early. Reply here if anything needs to change.
booking_confirm_clinic_v1
Sent by a clinic after the front desk or online form confirms a consultation slot.
Appointment booked with {{1}} on {{2}} at {{3}}. Booking ID: {{4}} Clinic: {{5}} Carry any previous reports with you. Consultation fee is payable at the reception.
Show this message at the front desk
booking_confirm_salon_v1
Sent when a salon or spa confirms a service booking, with stylist and price details.
All set for {{1}}! Your {{2}} with {{3}} is booked for {{4}} at {{5}}. Estimated cost: Rs. {{6}} was quoted at booking — wait, keeping it simple: your stylist will confirm the final price before starting. See you soon.
booking_confirm_home_service_v1
Sent when a technician or home-service visit is scheduled, confirming the time window and address.
Service visit confirmed. Our technician will reach {{1}} on {{2}} between {{3}}. Job: {{4}}. Visit charge of Rs. {{5}} is adjusted against the repair bill. Please keep someone available at home during the window.
reminder_24h_standard_v1
Sent one day before the appointment to confirm attendance and catch cancellations early.
Reminder: your appointment for {{1}} is tomorrow, {{2}} at {{3}}, at {{4}}. Can you still make it? Tap a button below so we can hold or release your slot.
reminder_24h_doctor_v1
Sent by a clinic 24 hours before a consultation, with token number and arrival guidance.
Your consultation with {{1}} is tomorrow at {{2}}. Token number: {{3}} Expected wait after arrival: about {{4}} minutes. Please bring your previous prescriptions and reports. Reply RESCHEDULE if tomorrow does not work.
Sunrise Clinic, T. Nagar, Chennai
reminder_24h_confirm_attendance_v1
Sent 24 hours ahead when the business releases unconfirmed slots to a waitlist.
{{1}}, we're holding your {{2}} slot for tomorrow {{3}}. Slots left unconfirmed by {{4}} tonight are offered to the waitlist. One tap below keeps it yours.
reminder_24h_group_class_v1
Sent by gyms, yoga studios or coaching centres the day before a booked class.
Tomorrow's {{1}} class is at {{2}}, studio {{3}}. What to bring: {{4}}. Doors close 5 minutes after start, so plan for Bengaluru traffic. Reply CANCEL before 8 PM today for a full credit back.
reminder_2h_standard_v1
Sent two hours before the slot as a final nudge with location help.
See you at {{1}} today! Your {{2}} appointment starts in about 2 hours. Address: {{3}} Landmark: {{4}} Running late? Reply here and we'll adjust.
reminder_2h_token_v1
Sent on the day of a clinic visit with the live token position so patients time their arrival.
Today's queue update for your {{1}} appointment: Your token: {{2}} Now serving: {{3}} Suggested arrival: {{4}} We'll message again if the doctor is delayed.
reminder_2h_home_service_v1
Sent shortly before a home-service window opens, sharing the technician's name and contact.
Your technician {{1}} will reach your address in the {{2}} window today. Job: {{3}}. Verification code to share at the door: {{4}}. Please keep pets secured and the work area accessible.
reminder_2h_video_consult_v1
Sent before a teleconsultation with the join link and setup checklist.
Your video consultation with {{1}} starts at {{2}} — about 2 hours from now. Before joining: find a quiet spot, keep your reports handy, and test your camera. The join link works 10 minutes before the slot.
Approval & performance
Submit reminder templates as Utility, not Marketing — a reminder for a booking the customer made is transactional, and Utility messages are cheaper and less likely to be filtered.
Put the reschedule and cancel actions as quick-reply buttons rather than asking people to call. Templates with buttons get faster responses, and a cancellation you know about is a slot you can refill from the waitlist.
Avoid promotional language ('special price', 'limited slots') inside reminder bodies. Meta reviewers reclassify mixed-content templates as Marketing, which changes pricing and can trigger rejection of the Utility submission.
For healthcare bookings, keep bodies to logistics only — date, time, doctor name, location, prep steps. Mentioning conditions or treatments in a template is both a privacy risk and a common rejection reason.
Building the full journey? See how WhatsApp works for appointment reminders.
FAQ
Reminders, confirmations, reschedule notices and prep instructions for an existing booking are Utility — the customer initiated the transaction. Messages inviting someone to book a new appointment, such as recurring-service-due or win-back nudges, are Marketing and need an opt-out. Submitting each under the correct category avoids rejections and keeps per-message costs lower.
Two or three works well in practice: a confirmation at booking, a reminder 24 hours before, and a short nudge 2 hours before. Each message should add something — the 2-hour one can include directions or a parking note. More than three for a single slot tends to increase blocks, which hurts your quality rating.
Yes. Quick-reply buttons like 'Reschedule' or 'Cancel' open a conversation where your team or a bot offers new slots. You can also use a URL button that deep-links to your booking page with the appointment ID pre-filled. Either way you learn about the cancellation early enough to refill the slot.
Yes — InfiQ includes a 7-day free trial. You can connect your WhatsApp Business number, submit a handful of these templates for approval and run a real reminder sequence on live bookings before you decide.
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38 templatesPut these templates to work
Import any template into InfiQ, submit it for approval from the dashboard, and go live on the official WhatsApp Business API in 2 hours.
