WhatsApp Menu Ordering for Restaurants and Cloud Kitchens

How a WhatsApp menu order actually flows

A customer messages your number — or taps a link, QR code on the table, or an ad that opens a chat. InfiQ replies with an interactive WhatsApp Flow: a native, in-chat menu where they pick a category, tap items, set quantities and add notes like 'less spicy' without ever leaving WhatsApp. The running total updates as they go. At checkout they confirm delivery or pickup, share or select a saved address, and pay through an integrated payment link. The moment payment succeeds, a formatted order ticket — items, modifiers, address, order number, ETA — is pushed to your kitchen display, POS or a staff WhatsApp group, and the customer gets an automatic confirmation. No app install, no login, no leaving the thread the whole way through.

• Entry point: direct message, table QR, catalogue link or click-to-WhatsApp ad
• Interactive Flow menu with categories, quantities, modifiers and live total
• In-chat checkout with address capture and an integrated payment link
• Automatic ticket handoff to kitchen/POS plus an order confirmation to the customer

Templates and integrations that power it

Ordering runs on approved WhatsApp message templates, each in the right category so it clears review and bills correctly. Order confirmations, 'your food is being prepared', out-for-delivery and delivered updates are utility templates tied to a real transaction, while 'we miss you — 15% off tonight' or a new-menu launch is a marketing template that needs opt-in. InfiQ wires these to the stack you already run — a Shopify or WooCommerce catalogue, your POS, a Razorpay or other payment gateway, and your CRM — so menus stay in sync, payments reconcile and repeat customers are recognised. Because everything triggers from your backend, the flow runs automatically at 11pm without a human in the loop.

• Utility templates for order, preparation, dispatch and delivery updates
• Marketing templates (opt-in required) for offers, new-menu drops and win-backs
• Catalogue and POS sync so prices and availability match your kitchen
• Payment gateway and CRM integrations for reconciliation and reorder history

What it's tuned for across food businesses

The same core flow adapts to how each kind of food business operates. A single-location dine-in restaurant uses table QRs for at-seat ordering and a staff group for tickets; a cloud kitchen leans on delivery-radius checks and dispatch updates; a QSR or cafe chain routes each order to the nearest outlet and reuses one shared menu Flow. Caterers and tiffin services take scheduled and recurring orders with day-ahead reminders, and bakeries handle custom-cake enquiries as a guided form before payment. In every case the customer experience is the same familiar WhatsApp chat, while the routing, templates and integrations behind it are configured for your model.

• Dine-in restaurants: table-QR ordering and instant kitchen tickets
• Cloud kitchens: delivery-radius validation and live dispatch tracking
• QSR and cafe chains: nearest-outlet routing on a shared menu
• Caterers, tiffins and bakeries: scheduled, recurring and custom orders

Pricing you can read

Since 1 July 2025, WhatsApp bills per delivered message by category — marketing, utility or authentication — rather than per conversation. For ordering, that works in your favour: the order confirmation, preparation and delivery updates a customer actually wants are utility messages, and a customer-initiated order opens a free 24-hour service window in which your replies and follow-ups aren't charged as new billable sends. InfiQ applies its own transparent ₹ pricing (ex-GST), so you can see exactly what each template category costs before you send, and model a night's volume against what an aggregator commission would have taken. You keep the customer, the data and the margin.