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Commerce integration

Native connector coming soon

Shopify + WhatsApp via InfiQ

Turn Shopify store events into WhatsApp conversations — order confirmations, shipping updates, abandoned-checkout nudges and COD verification, sent from your verified business number.

Book a demoRead the API docs

How the data flows

Shopify

your system

order.created

InfiQ

rules + templates

→ order_confirmed
Customer

Order #4821 confirmed! We'll message you when it ships. 🎉

✓✓

delivered · read

Live sync

Why connect

What syncing Shopify unlocks

Four flows teams typically wire up first when Shopify starts talking to WhatsApp.

Order events become messages

Order placed, packed, shipped, delivered — each Shopify webhook can fire an approved WhatsApp template with live order details, so customers stop asking where their parcel is.

Abandoned-checkout recovery

Checkout-abandoned events trigger a reminder with the cart contents and a link back to checkout. WhatsApp reminders get read where email gets buried.

COD confirmation that cuts RTO

Confirm cash-on-delivery orders with a yes/no button message before you ship. Unconfirmed orders get flagged instead of returned.

Customer sync for campaigns

Sync Shopify customers and tags into InfiQ contact lists, then run segmented broadcasts — new-collection drops to repeat buyers, win-backs to lapsed ones.

How it works today

Connect today with webhooks and the REST API

No waiting on a connector: Shopify and InfiQ can talk today over the same rails the native integration will use.

  1. 1

    Create your API credentials

    Sign in to the InfiQ dashboard and generate a scoped API key — it takes about a minute.

  2. 2

    Wire Shopify events to InfiQ

    Point Shopify's webhooks or automation layer at the InfiQ REST API, and subscribe to InfiQ webhooks for replies and delivery states.

  3. 3

    Send approved templates

    Trigger pre-approved WhatsApp templates with live data, and handle inbound replies in the shared team inbox or your own system.

Developer documentation

Example flows

  • Shopify order-created webhook → InfiQ API → order confirmation template with items and total
  • Fulfilment update → shipping template with tracking link and delivery-day estimate
  • Checkout-abandoned event → 30-minute delayed reminder with a resume-checkout button

Endpoint references, payload examples and sandbox keys are in the developer docs.

Coming soon

Native Shopify integration

A Shopify app you install from the admin: authorise once, pick which order and checkout events send which templates, and map customer fields — no code, no middleware. Cart-recovery and COD-confirmation recipes will ship as one-click presets.

Native integration coming soon — connect today via webhooks and the REST API. Flows you build now carry over unchanged when the connector ships: it replaces the wiring, not your templates or automations.

Connect via the API today →Ask about the roadmap →

Where it fits

Teams that pair Shopify with WhatsApp

See how businesses in these industries run the flows above end to end on InfiQ.

E-commerce & D2C
Retail & Offline
All industry solutions

Talk to InfiQ

Automate WhatsApp with your stack

Tell us what you want to connect — we’ll map the flows and get you a sandbox in about 2 hours.

Step 1 of 2
WhatsApp

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Related

Where this integration fits

WhatsApp for E-commerce & D2CSee how E-commerce & D2C teams run these flows end to end.WhatsApp for Retail & OfflineSee how Retail & Offline teams run these flows end to end.WhatsApp Business APIThe official API and shared inbox behind every integration.E-commerce WhatsApp templatesReady-to-edit templates to send from this integration.All WhatsApp integrationsConnect your CRM, store, payments and automation stack.

FAQ

Shopify integration — common questions

Is the Shopify integration available now?

Yes — you can connect Shopify to InfiQ today using webhooks and the REST API. What is still in development is the native one-click connector; until it ships, the connection is API-based rather than point-and-click.

What can I automate between Shopify and WhatsApp?

The most common flows are order and shipping notifications, abandoned-checkout recovery, COD confirmation before dispatch, delivery feedback and review requests, and segmented broadcasts to synced customer lists. Anything Shopify emits as a webhook can become a WhatsApp message.

Do I need developers to set this up?

For the direct API route, yes — a developer typically wires up the first flow in a few hours using our docs at /developers. If you have no engineering bandwidth, you can bridge Shopify and InfiQ through Zapier or Make without writing code. The native connector will remove the technical step entirely.

When is the native connector coming?

Native connectors roll out in phases and we do not publish dates we cannot keep — talk to us for the current roadmap. Building on the API today is safe: when the connector ships it replaces the plumbing, not your templates or message flows.

Meta Business Partner

Put Shopify on WhatsApp this week.

Start with the API today and switch to the native connector when it lands. Our team will map the flow in a 20-minute call.

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