Meta Business Partner

Delhivery WhatsApp Integration

Delhivery moves millions of parcels across 18,000+ pin codes, but a shipment status buried inside a carrier portal or a plain SMS rarely reaches the buyer who is anxiously waiting for it. InfiQ connects Delhivery to the official WhatsApp Business API so every scan event — picked up, in transit, out for delivery, delivered, or flagged for NDR — becomes a timely WhatsApp message on the channel your customer actually reads. As an official Meta Business Partner, InfiQ runs this on a WhatsApp Business Account you own, with two-way replies synced back and transparent ₹ pricing (ex-GST).

Connect {tool} free

InfiQ turns Delhivery shipment events into automatic WhatsApp updates — tracking, out-for-delivery, and NDR/address confirmations — on a WhatsApp account you own, with two-way replies and transparent ₹ pricing on Meta's rates.

How the data flows

Delhivery

your system

record.created

InfiQ

rules + templates

→ welcome_message

Customer

You're all set! We'll keep you posted right here on WhatsApp.

✓✓

delivered · read

Live sync

What the Delhivery + WhatsApp integration does

Delhivery already generates a rich stream of tracking events as your parcel moves through its network — manifest, pickup, in-transit hops, out-for-delivery (OFD), delivered, RTO, and NDR (non-delivery report) exceptions. InfiQ listens to those events and maps each one to a pre-approved WhatsApp template message, so your customer hears from your brand at exactly the moment it matters instead of refreshing a tracking page. The value is not just notification — it is closing the delivery loop. When a buyer replies 'reschedule tomorrow' or confirms a corrected address, that reply flows back into your workflow, and you can route it to an agent or a webhook. WhatsApp's roughly 98% open rate means an OFD alert or an address-confirmation prompt is seen in minutes, which measurably lifts first-attempt delivery success and cuts the RTO losses that quietly erode e-commerce margins.

Shipment picked up and in-transit updates with a live tracking link
Out-for-delivery alerts sent the morning the courier is on the way
NDR and address-confirmation prompts that let buyers fix a failed delivery in one tap
Delivered confirmation followed by a feedback or review request
RTO-risk nudges to recover orders before they bounce back to the warehouse

High-value automations for Indian e-commerce and D2C

COD-heavy Indian catalogues live and die by first-attempt delivery, and Delhivery events on WhatsApp are one of the highest-leverage places to intervene. An out-for-delivery message that asks the customer to keep cash or their UPI ready reduces failed COD attempts. An NDR-triggered WhatsApp flow — 'We couldn't reach you; confirm your address or pick a new slot' — converts what would have been a return trip into a successful re-attempt. Post-delivery, a WhatsApp feedback prompt gathers reviews and surfaces damage complaints early. Different business models weight these differently: a fashion D2C brand leans on OFD and returns-pickup updates, a subscription box leans on recurring shipment confirmations, and a high-value electronics seller leans on delivery-OTP and proof-of-delivery messaging. Because these are utility-category interactions tied to a real transaction, they fit squarely inside WhatsApp's utility messaging and stay relevant, wanted, and compliant.

Reduce RTO and failed COD attempts with proactive OFD and payment-ready reminders
Recover NDR shipments with one-tap address confirmation and slot rescheduling
Automate returns and reverse-pickup coordination for Delhivery reverse logistics
Collect reviews and catch damaged-parcel complaints with a post-delivery feedback flow

How setup works, end to end

You do not need to write code to go live. Connect your Delhivery account to InfiQ so shipment events are received in real time, then map each Delhivery event type to a WhatsApp template — InfiQ helps you draft templates that pass Meta's review the first time and inserts dynamic fields like tracking ID, courier, expected date, and the live tracking URL. Switch on only the automations you want, send a test AWB end to end to confirm the message lands and the reply path works, and go live. Developers who want deeper control can drive everything through webhooks and the InfiQ API — custom NDR branching, conditional escalation to a human agent, or writing delivery status back into your OMS or ERP — but that logic is entirely optional on top of the no-code default.

1. Connect Delhivery to InfiQ so tracking events stream in live
2. Map Delhivery events to approved WhatsApp templates with dynamic variables
3. Enable the automations relevant to your catalogue and delivery model
4. Test end to end with a real AWB, then flip it live

Why run it through InfiQ instead of a static alert

Many providers stop at firing a single one-way SMS or a lone WhatsApp text and call it 'notifications'. InfiQ wires the full loop: events in from Delhivery, WhatsApp messages out, and customer replies synced back so a rescheduling request or address correction actually reaches your team. Everything runs on a WhatsApp Business Account and BSUID that belong to you — not a shared or rented number — so your green-tick verification, quality rating, and message history stay portable and yours. Pricing is transparent ₹ per-message pricing (ex-GST): since 1 July 2025 WhatsApp bills per delivered message by category, so a Delhivery tracking or NDR update is charged at the utility rate, while any promotional add-on is billed as marketing. You see exactly which category each template falls into, so delivery-communication costs are predictable and easy to attribute to the orders that generate them.

Frequently asked questions

Does Delhivery sync to WhatsApp automatically?+

Yes. Once connected, Delhivery scan events — pickup, in-transit, out-for-delivery, delivered, RTO, and NDR — trigger the mapped WhatsApp template in real time, with no manual export or upload.

Do I need a developer to set this up?+

No. Connecting Delhivery and mapping events to templates is a no-code process. Webhooks and the InfiQ API are available if you want custom NDR branching, agent escalation, or write-back to your OMS/ERP, but that is optional.

Can customer replies come back to my team?+

Yes. The integration is two-way where applicable, so when a customer replies to reschedule a delivery or confirm a corrected address, that message syncs back and can be routed to an agent or a webhook.

How is this billed?+

WhatsApp bills per delivered message by category. A Delhivery tracking, OFD, or NDR update is a utility-category message; any promotional content is marketing-category. InfiQ applies transparent ₹ pricing on those live rates, ex-GST — you see the category for each template up front.

Do I own the WhatsApp number and account?+

Yes. Everything runs on a WhatsApp Business Account and BSUID that belong to you, so your verification, quality rating, and conversation history stay portable and under your control.

Can I reduce RTO and failed COD deliveries with this?+

That is one of the strongest use cases. Proactive out-for-delivery alerts, payment-ready reminders, and one-tap NDR address confirmation on a channel with near-universal open rates improve first-attempt success and cut returns.

Which Delhivery events can trigger a WhatsApp message?+

Common triggers include shipment picked up, in-transit updates, out-for-delivery, delivered confirmation, NDR/address confirmation, and RTO — plus reverse-pickup events for returns.

Do the messages need pre-approved templates?+

Yes, business-initiated messages use Meta-approved templates. InfiQ helps you draft utility templates with dynamic fields like tracking ID and expected date so they pass review the first time.

Still have questions?

Ask us on WhatsApp