ClickPost WhatsApp Integration
ClickPost tracks every parcel across 50+ carriers and knows the exact moment a shipment is picked up, in transit, out for delivery, marked NDR, or delivered. InfiQ turns those logistics events into timely WhatsApp messages your customers actually read — automatically, on the official WhatsApp Business API, on a phone number and WhatsApp Business Account you fully own. Instead of leaving tracking updates to buried emails and ignored SMS, you meet buyers on the channel they open within minutes, cut "where is my order?" tickets, and rescue failed deliveries before they turn into returns.
How the data flows
ClickPost
your system
InfiQ
rules + templates
You're all set! We'll keep you posted right here on WhatsApp.
✓✓
delivered · read
Live syncWhat the ClickPost + InfiQ integration does
ClickPost is the tracking and post-purchase layer that normalises status updates from dozens of Indian carriers into one clean event stream. InfiQ listens to that stream and, the moment a parcel changes state, sends the matching WhatsApp message through the official WhatsApp Business API. There's no CSV export, no daily batch job and no agent copy-pasting AWB numbers. A shipment marked out-for-delivery in ClickPost becomes an out-for-delivery WhatsApp alert to the customer in near real time, complete with a live tracking link and the courier's name. The result is a single automated loop: logistics events go in, branded WhatsApp updates go out, and customer replies come back into your workflow.
Shipment journeys you can automate
Every meaningful moment in the delivery lifecycle can trigger its own WhatsApp message, so customers stay informed without ever opening a tracking portal. Because these are transactional updates tied to a real order, they qualify as utility-category messages on WhatsApp — the most cost-efficient tier and the one customers most expect. Typical automations include:
- Order shipped and in-transit tracking updates with a live tracking link
- Out-for-delivery alerts so someone is home to receive the parcel
- NDR and address-confirmation prompts that let the buyer fix a failed attempt with a single reply
- Delivery confirmation, followed by a feedback or review request
- RTO and return-in-transit notifications to keep support and the customer in sync
How setup works
Going live is a short, mostly no-code process that most brands complete in about a day. You connect your ClickPost account to InfiQ, then map each ClickPost event to an approved WhatsApp template — shipped, out-for-delivery, NDR, delivered and so on. You switch on only the automations you actually want, run one end-to-end test against a live shipment to confirm the message renders correctly with the right tracking link, and then flip the flow to production. If you need conditional routing — for example, only sending NDR prompts for cash-on-delivery orders — InfiQ's webhooks and API let a developer layer that logic on top without rebuilding the base integration.
- Connect ClickPost to InfiQ
- Map ClickPost events to WhatsApp templates
- Enable the automations you need
- Test end-to-end on a live shipment and go live
Why brands run this loop through InfiQ
Plenty of tools can fire a single static notification. InfiQ wires the full post-purchase loop end-to-end — events in, WhatsApp out, replies synced back — on infrastructure you control. You run on a WhatsApp Business Account and number you own, tied to your own BSUID, so your green tick, chat history and customer relationships stay with you rather than a reseller. As an official Meta Business Partner, InfiQ keeps you inside Meta's official API and policies, and applies transparent rupee pricing (ex-GST) so your per-message cost is predictable. And because two-way messaging is native, an NDR reply or an address correction doesn't dead-end in a notification — it flows back so you can trigger a re-attempt and save the delivery.
Frequently asked questions
Do ClickPost events sync to WhatsApp automatically?+
Do I need a developer to set this up?+
Can customer replies sync back to my systems?+
What does it cost to send these messages?+
Is this the official WhatsApp Business API?+
Which shipment events can I automate?+
Whose WhatsApp number and account is used?+
How long does it take to go live?+
Still have questions?
Ask us on WhatsAppTurn every ClickPost event into a WhatsApp moment
Connect ClickPost to the official WhatsApp Business API with InfiQ and start recovering failed deliveries and cutting 'where is my order' tickets — book a demo and go live this week.