New Delhi → Nairobi · Nairobi County, Kenya
WhatsApp Business API for Indian hospitals and exporters serving Nairobi
More than 10,000 Kenyans travelled to India for medical treatment in 2025. Most journeys start with a message from Nairobi and end with a review reminder sent back there.
- From New Delhi
- ≈5,430 km
- Nairobi clock
- 2 h 30 min behind India
For India-based hospitals, medical-travel facilitators, exporters and universities with contacts in Nairobi: how a patient's journey from enquiry to follow-up runs on WhatsApp, what each step may send, which languages templates can use, and what a +254 message costs in rupees.
Market brief
Nairobi and India, from the High Commission
What the High Commission of India in Nairobi reports about trade, treatment, investment and people.
- 01
India is Kenya's third-largest trading partner. Bilateral trade was US$4.31 billion in FY 2025-26: Indian exports of US$4.01 billion and imports from Kenya of US$290 million.[1]
- 02
Over 10,000 Kenyan nationals travelled to India for medical treatment in 2025.[1]
- 03
India's main exports to Kenya include petroleum products, pharmaceuticals, machinery, cereals and vehicles; Kenya's main exports to India include tea, coffee, soda ash and vegetables.[2]
- 04
The Kenya Investment Authority counted 243 projects from India worth KSh 57.02 billion (US$441.83 million) as of December 2025, employing an estimated 14,213 Kenyans.[2]
- 05
About 80,000 people of Indian origin live in Kenya, some 20,000 of them Indian citizens. Early settlers came mainly from Gujarat and Punjab, many to build the Uganda Railway between 1896 and 1901.[1],[3]
- 06
EXIM Bank of India moved its East Africa regional office to Nairobi in May 2024, and Kenya is offered 240 ITEC training slots and 80 ICCR scholarships a year.[1]
See it work
A Nairobi patient's path to treatment in India
Each rung changes what your international patient desk may send. Climb one patient's journey from first enquiry to follow-up at home.
Most hospitals run the first two rungs well, because the family writes first and the coordinator answers. The steps after that are where journeys go quiet: the visa letter sits in an email inbox, the pickup details arrive late, and the review reminder never reaches Nairobi. Each is a utility template your hospital system can send through the developer API once the patient has opted in.
Keep clinical detail off WhatsApp, since Meta's policy bars telemedicine on it and limits health records where the law asks for stronger systems; limit who in the shared team inbox can open a patient's thread, and remember the clock: Nairobi is two and a half hours behind India all year, so an 08:00 reminder there leaves India at 10:30.
From enquiry in Nairobi to review back home
- Tier 1Tier 1: Enquiry from Nairobi (below the current tier)The family writes firstThe family writes first
- Tier 2Tier 2: Reports by email (below the current tier)Service repliesService replies
- Tier 3Tier 3: Opt-in for updates (below the current tier)Consent on fileConsent on file
- Tier 4Tier 4: Visa and travel (below the current tier)Utility templatesUtility templates
- Tier 5Tier 5: Admission and treatment (below the current tier)Utility templatesUtility templates
- Tier 6Tier 6: Back in Nairobi (current)Follow-up remindersFollow-up reminders
Tier 6 · Back in Nairobi
Follow-up reminders
Why: Discharged and flown home
Review dates and follow-up appointment slots, scheduled on East Africa Time once the patient is home.
Move 5 of 5: climbs to tier 6, Back in Nairobi (Follow-up reminders). Discharged and flown home
Industries
Indian businesses with Nairobi on the other end
- 01
Hospitals and medical-travel facilitators
More than 10,000 Kenyans came to India for treatment in 2025, each with a family that wants news.[1]
On WhatsApp: Estimate-ready notices · Visa letter and appointment confirmation · Discharge and review reminders
- 02
Indian importers of Kenyan tea and coffee
Tea, coffee, soda ash and vegetables are Kenya's main exports to India, and Indian buyers' desks need loading and shipment news. Pharmaceuticals go the other way, but Meta's policy bars drug sales on WhatsApp.[2]
On WhatsApp: Loading and shipment confirmations · Payment-sent notices · Document requests before sailing
- 03
Universities and training programmes
Kenyan students come to India on ITEC slots, ICCR scholarships and self-financed places.[1]
On WhatsApp: Application and document reminders · Admission and hostel updates · Pre-departure checklists
- 04
Vehicle, machinery and rice exporters
Machinery, cereals and vehicles are on India's export list to Kenya, and Nairobi dealers track every consignment.[2]
On WhatsApp: Proforma acknowledgement · Port arrival notices · Spare-part enquiries
Templates for Nairobi readers
Meta approves each language version separately. Patients, buyers and families in Nairobi may need two.
Inside the 24-hour window, coordinators can reply in any language the family writes. InfiQ's own support team works India time, in English and Hindi.
| Language | Meta code | Use it for |
|---|---|---|
| English | en | One of Kenya's official languages; business and hospital correspondence |
| Swahili | sw | Patients and families who read it more easily than English |
| Gujarati | gu | Families of Gujarati origin in Nairobi who prefer it |
| Punjabi | pa | Families of Punjabi origin who read Gurmukhi |
Prices in ₹ and KES
What a message to a Nairobi number costs
Kenyan numbers are billed at the Rest of Africa line of Meta's rate card: ₹1.98 for marketing, ₹0.3516 for utility, ₹0.3516 for authentication and ₹0.3516 for each service reply, in rupees before GST. Plans start at ₹999 a month.
Snapshot rates · as of 20 Oct 2026, 00:02 UTC
Lite
₹999 / month≈ KES 1,366.56 KES
₹833 / month, billed yearly≈ KES 1,139.49 KES
Everything a growing business needs to run WhatsApp properly.
Growth
₹2,999 / month≈ KES 4,102.43 KES
₹2,499 / month, billed yearly≈ KES 3,418.46 KES
Lite, plus the API, automation and team scale serious senders need.
Enterprise
Custom volume pricing, custom SLA and dedicated infrastructure.
Per message to Nairobi · Rest of Africa (regional rate)
| Category | ₹ INR | KES |
|---|---|---|
| Marketing | ₹1.9796 | KES 2.71 |
| Utility | ₹0.3516 | KES 0.481 |
| Authentication | ₹0.3516 | KES 0.481 |
| Service | ₹0.3516 | KES 0.481 |
Per-message rates for all 47 markets, in ₹ and KES
| Market | Marketing | Utility | Authentication | Service |
|---|---|---|---|---|
| Argentina | KES 7.43₹5.4352 | KES 3.13₹2.2874 | KES 3.13₹2.2874 | KES 3.13₹2.2874 |
| Bangladesh | KES 8.81₹6.4397 | KES 0.445₹0.3254 | KES 0.445₹0.3254 | KES 0.445₹0.3254 |
| Brazil | KES 7.52₹5.4970 | KES 0.818₹0.5981 | KES 0.818₹0.5981 | KES 0.818₹0.5981 |
| Chile | KES 10.69₹7.8162 | KES 2.41₹1.7585 | KES 2.41₹1.7585 | KES 2.41₹1.7585 |
| Colombia | KES 1.50₹1.0993 | KES 0.0966₹0.0706 | KES 0.0966₹0.0706 | KES 0.0966₹0.0706 |
| Egypt | KES 7.75₹5.6629 | KES 0.433₹0.3167 | KES 0.433₹0.3167 | KES 0.433₹0.3167 |
| France | KES 10.34₹7.5588 | KES 3.61₹2.6393 | KES 3.61₹2.6393 | KES 3.61₹2.6393 |
| Germany | KES 16.43₹12.0088 | KES 6.62₹4.8386 | KES 6.62₹4.8386 | KES 6.62₹4.8386 |
| Hong Kong | KES 8.81₹6.4397 | KES 3.13₹2.2867 | KES 3.13₹2.2867 | KES 3.13₹2.2867 |
| Hungary | KES 10.34₹7.5596 | KES 4.20₹3.0700 | KES 4.20₹3.0700 | KES 4.20₹3.0700 |
| India | KES 1.29₹0.9435 | KES 0.266₹0.1941 | KES 0.192₹0.1402 | KES 0.198₹0.1450 |
| Indonesia | KES 4.94₹3.6133 | KES 3.01₹2.1979 | KES 3.01₹2.1979 | KES 3.01₹2.1979 |
| Iraq | KES 4.10₹2.9992 | KES 0.950₹0.6943 | KES 0.950₹0.6943 | KES 0.950₹0.6943 |
| Israel | KES 4.25₹3.1045 | KES 0.638₹0.4662 | KES 0.638₹0.4662 | KES 0.638₹0.4662 |
| Italy | KES 9.55₹6.9847 | KES 3.61₹2.6369 | KES 3.61₹2.6369 | KES 3.61₹2.6369 |
| Kazakhstan | KES 7.26₹5.3098 | KES 2.16₹1.5824 | KES 2.16₹1.5824 | KES 2.16₹1.5824 |
| Kuwait | KES 9.53₹6.9671 | KES 5.29₹3.8671 | KES 5.29₹3.8671 | KES 5.29₹3.8671 |
| Malaysia | KES 10.35₹7.5644 | KES 1.68₹1.2314 | KES 1.68₹1.2314 | KES 1.68₹1.2314 |
| Mexico | KES 4.77₹3.4877 | KES 1.02₹0.7471 | KES 1.02₹0.7471 | KES 1.02₹0.7471 |
| Morocco | KES 4.98₹3.6425 | KES 2.77₹2.0218 | KES 2.77₹2.0218 | KES 2.77₹2.0218 |
| Netherlands | KES 19.22₹14.0494 | KES 6.02₹4.3987 | KES 6.02₹4.3987 | KES 6.02₹4.3987 |
| Nepal | KES 8.81₹6.4397 | KES 0.409₹0.2990 | KES 0.409₹0.2990 | KES 0.409₹0.2990 |
| Nigeria | KES 6.21₹4.5421 | KES 0.807₹0.5898 | KES 0.807₹0.5898 | KES 0.807₹0.5898 |
| Oman | KES 4.10₹2.9992 | KES 2.97₹2.1709 | KES 2.97₹2.1709 | KES 2.97₹2.1709 |
| Pakistan | KES 5.69₹4.1620 | KES 1.81₹1.3200 | KES 1.81₹1.3200 | KES 1.81₹1.3200 |
| Peru | KES 8.46₹6.1843 | KES 3.61₹2.6392 | KES 3.61₹2.6392 | KES 3.61₹2.6392 |
| Poland | KES 4.39₹3.2105 | KES 1.46₹1.0702 | KES 1.46₹1.0702 | KES 1.46₹1.0702 |
| Qatar | KES 4.10₹2.9992 | KES 1.44₹1.0547 | KES 1.44₹1.0547 | KES 1.44₹1.0547 |
| Romania | KES 10.34₹7.5596 | KES 3.48₹2.5436 | KES 3.48₹2.5436 | KES 3.48₹2.5436 |
| Russia | KES 9.65₹7.0520 | KES 4.81₹3.5173 | KES 4.81₹3.5173 | KES 4.81₹3.5173 |
| Saudi Arabia | KES 6.91₹5.0537 | KES 1.29₹0.9401 | KES 1.29₹0.9401 | KES 1.29₹0.9401 |
| Singapore | KES 8.81₹6.4397 | KES 1.92₹1.4072 | KES 1.92₹1.4072 | KES 1.92₹1.4072 |
| South Africa | KES 4.57₹3.3385 | KES 1.14₹0.8369 | KES 1.14₹0.8369 | KES 1.14₹0.8369 |
| Spain | KES 8.50₹6.2161 | KES 2.40₹1.7578 | KES 2.40₹1.7578 | KES 2.40₹1.7578 |
| Sri Lanka | KES 8.81₹6.4397 | KES 0.241₹0.1759 | KES 0.241₹0.1759 | KES 0.241₹0.1759 |
| Turkey | KES 1.31₹0.9587 | KES 0.108₹0.0792 | KES 0.108₹0.0792 | KES 0.108₹0.0792 |
| Ukraine | KES 10.34₹7.5596 | KES 3.58₹2.6138 | KES 3.58₹2.6138 | KES 3.58₹2.6138 |
| United Arab Emirates | KES 6.91₹5.0537 | KES 1.89₹1.3811 | KES 1.89₹1.3811 | KES 1.89₹1.3811 |
| United Kingdom | KES 7.63₹5.5795 | KES 2.65₹1.9346 | KES 2.65₹1.9346 | KES 2.65₹1.9346 |
| North America | KES 3.01₹2.1976 | KES 0.409₹0.2989 | KES 0.409₹0.2989 | KES 0.409₹0.2989 |
| Rest of Africa | KES 2.71₹1.9796 | KES 0.481₹0.3516 | KES 0.481₹0.3516 | KES 0.481₹0.3516 |
| Rest of Asia Pacific | KES 10.13₹7.4057 | KES 1.36₹0.9938 | KES 1.36₹0.9938 | KES 1.36₹0.9938 |
| Rest of Central & Eastern Europe | KES 10.34₹7.5596 | KES 2.54₹1.8595 | KES 2.54₹1.8595 | KES 2.54₹1.8595 |
| Rest of Latin America | KES 8.90₹6.5048 | KES 1.36₹0.9934 | KES 1.36₹0.9934 | KES 1.36₹0.9934 |
| Rest of Middle East | KES 4.72₹3.4490 | KES 1.09₹0.7998 | KES 1.09₹0.7998 | KES 1.09₹0.7998 |
| Rest of Western Europe | KES 7.12₹5.2054 | KES 2.05₹1.5019 | KES 2.05₹1.5019 | KES 2.05₹1.5019 |
| Other | KES 7.26₹5.3098 | KES 0.926₹0.6769 | KES 0.926₹0.6769 | KES 0.926₹0.6769 |
Plan prices are monthly, in rupees, excluding GST; yearly billing is two months free. Messages are charged per delivered message on top of the plan, at the rate for the recipient’s country. Full details: InfiQ pricing. While a patient's family uses an Indian SIM during treatment, messages to that +91 number are billed at the India rate, ₹0.19 for a utility update. Shilling amounts in the converter are for budgeting; InfiQ invoices in rupees.
Work out your own monthly cost by message type.
Calculate your exact costOn InfiQ
What an international patient desk runs on InfiQ
- Shared team inbox
Coordinators share one number with roles, transfers and private notes, so a Nairobi family's thread follows the patient from enquiry to discharge.
- Template manager and library
Visa-letter, appointment, pickup and review templates in English and Swahili, each tracked through Meta's approval.
- Consent records and opt-out enforcement
Kenya's data law asks for express consent before commercial use of personal data, so each opt-in is stored with its source and time.
- Customer data hosted in India
Customer data is processed in data centres in India, which hospitals can point to when families ask where their messages are kept.
Nearby
City pages near Nairobi
Kenyan city pages first, then the nearest pages in neighbouring countries.
Kenya's Data Protection Act and the Rest of Africa rate apply across the country; the Kenya guide covers them in full.
Guides for Nairobi teams
Questions Nairobi businesses ask
- Q1
Patients in Nairobi want to send us their scans on WhatsApp before travelling for treatment. How should our desk handle them?
Ask for scans and reports by email or your hospital's portal instead, since Meta's policy bars telemedicine on WhatsApp and limits health records there. Use the chat for dates, visa letters and travel, restrict the thread to the coordinators who need it, and keep diagnoses out of any template text. The Kenya guide covers Kenya's Data Protection Act, and InfiQ processes customer data in India.
- Q2
Can a Nairobi patient's visa invitation letter and appointment date go out on WhatsApp?
Yes, once the patient has opted in. The letter as a PDF and the appointment confirmation are utility templates, ₹0.3516 per delivered message to a Kenyan number. Send them to the patient's own number and, with their agreement, to the relative organising the trip.
- Q3
Nairobi is two and a half hours behind India. When should review reminders leave our hospital?
For a reminder to land at 08:00 in Nairobi, send at 10:30 IST. Neither country changes its clocks, so the gap holds all year; schedule in Africa/Nairobi time and the platform keeps it right.
- Q4
Kenyan families use Indian SIM cards while the patient is treated here. Which number should we message?
The number the family uses on WhatsApp at that moment, recorded with its country code. Messages to a +91 number are billed at the India rate, ₹0.19 for a utility update; once they are back in Nairobi on +254, the Kenyan rate applies again.
- Q5
Can templates for Nairobi patients be in Swahili?
Yes. Swahili (sw) is on Meta's list, as are English, Gujarati and Punjabi. Submit each language version separately and choose per contact; inside the 24-hour window coordinators can reply in whatever language the family uses.
- Q6
We export machinery to distributors in Nairobi's Industrial Area. Can order updates go on WhatsApp?
Yes. Your ERP calls InfiQ's API when an order is invoiced, dispatched or cleared, and the matching utility template goes to the distributor's opted-in number at ₹0.3516. Their questions come back to the shared inbox.
- Q7
Our East Africa hub company is incorporated in Nairobi. Can it hold the InfiQ account?
InfiQ serves India-based businesses: it bills in rupees with GST and keeps customer data in India, so the Indian company is the natural account holder and can message Nairobi numbers at the Rest of Africa rate. If your business is based in Nairobi, talk to sales about whether InfiQ fits.
Sources
Facts on this page were checked against these sources on the dates shown. Page updated 2026-10-20.
- [1]India–Kenya Bilateral Relations (updated 20 October 2026) · High Commission of India, Nairobi · read 2026-10-20
- [2]Bilateral Trade and Investment · High Commission of India, Nairobi · read 2026-10-20
- [3]Population of Overseas Indians (as of January 2026) · Ministry of External Affairs, Government of India · read 2026-10-20
Keep Nairobi patients and partners informed
Start a 7-day Lite trial, no card needed, and set up your patient-journey templates once Meta verification is complete. If your business is based in Nairobi, talk to sales about whether InfiQ fits.
