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Latin America · Meta market: Peru

WhatsApp Business API for Peru, where the customer writes first

Almost nine in ten online Peruvians use WhatsApp every week, and since May 2025 the Consumer Code bars promotional mass messages they did not invite. Here is how to build a programme that starts with their message.

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WhatsApp weekly use
87% of online respondents (Reuters Institute, 2026)[1]
Promotion rule
Consumer Code Art. 58.1(e), amended by Ley 32323 (May 2025)[2]
Data law
Ley 29733, with the Reglamento in D.S. 016-2024-JUS[4],[3]
Population
34,157,732 (2025 Census)[8]
Languages
Spanish; Quechua, Aymara and others official where they predominate[16]
Official time
One nationwide zone, kept by INACAL[17]
Meta market
Peru (its own rate line)

For Indian businesses with customers in Peru, and Peruvian firms comparing options: since Ley 32323, promotions need the customer to contact you first and consent expressly. This page explains that rule and the data-protection Reglamento, Spanish templates, the Peru rate on InfiQ and how to start.

Two consent rules, pulling in different directions

Peru's data-protection rules and its consumer law both speak to WhatsApp promotions, and they do not say the same thing.

The data-protection Reglamento approved by Decreto Supremo 016-2024-JUS allows a single first contact to ask someone for consent. The Consumer Code, as amended by Ley 32323 in May 2025, goes further for promotions: no calls, SMS or mass electronic messages to promote products, unless the consumer contacted the provider on their own initiative and gave free, prior, informed, express and unequivocal consent.

For a WhatsApp programme the stricter rule decides the design. Do not read the Reglamento's first contact as permission to message prospects. Build entry points where the customer writes to you, ask for consent inside that conversation, and record it. Neither text names WhatsApp, but 'mensajes electrónicos masivos' and 'cualquier otro medio análogo' are broad, and a breach of the Consumer Code rule is a very serious infraction.

Market brief

Peru in nine lines

From the 2025 Census, INEI's monthly figures, the World Bank, INDECOPI, the ANPD and the Reuters Institute.

  1. 01

    The 2025 National Censuses counted 34,157,732 people (results published 29 May 2026); Lima Metropolitana is the most populous province, with 9.6 million.[8],[9]

  2. 02

    GDP was about US$335 billion in 2025 at current prices; services were 50.9% of GDP and agriculture 7.5% in 2024.[12],[13]

  3. 03

    National production grew 3.23% year on year in August 2026 and 3.14% in January to August, led by construction, commerce and utilities; fishing, mining and hydrocarbons contracted that month.[10]

  4. 04

    In the Reuters Institute's 2026 survey of online Peruvians, 87% had used WhatsApp in the last week, ahead of Facebook (81%), YouTube (78%) and TikTok (71%).[1]

  5. 05

    INDECOPI confirmed an 11.6 UIT (S/ 63,800) fine on BBVA Perú in June 2026 for an advertising call made without express consent after the consumer had asked it to stop.[7]

  6. 06

    Ley 29733 sets fines from 0.5 UIT for minor breaches up to 100 UIT for very serious ones, never above 10% of the offender's prior-year gross revenue.[4]

  7. 07

    A data protection officer is required for public bodies and for large-volume or sensitive-data processing; for companies the duty phases in from 1 year (large firms) to 4 years (micro-enterprises) after the Reglamento's publication on 30 November 2024.[3],[5]

  8. 08

    Every shop and every e-commerce platform must keep a complaints book (Libro de Reclamaciones), physical or virtual, under Article 150 as amended by Ley 32495 in November 2025.[2]

  9. 09

    Collection visits and calls between 20:00 and 07:00, or on Saturdays, Sundays and holidays, are prohibited abusive methods (Art. 62(b)); the text refers to visits and calls, not messages.[2]

Industries

Mines, farms, banks and builders

Peru's export economy is commodity-heavy and its consumer economy runs on mobile wallets. Company figures are labelled as the companies' own.

  1. 01

    Mining

    Copper exports totalled US$2,056.8 million in August 2026 alone, up 25.0% year on year, and mining drove a 17.7% rise in export volume that month.[11]

    On WhatsApp: Shift and safety notices to contractors · B2B order updates · Logistics coordination

  2. 02

    Agriculture and agro-exports

    Agricultural output grew 3.37% in August 2026, with more paprika, corn, cacao, rice, potato and coffee.[10]

    On WhatsApp: Harvest and shipment scheduling with growers · Packer coordination · Buyer order confirmations

  3. 03

    Construction and commerce

    Both were among the sectors leading national production growth in August 2026.[10]

    On WhatsApp: Leads from buyers who message first · Site-visit booking · Order and delivery updates

  4. 04

    Banking and fintech

    BCP's Yape wallet says it has more than 19 million users; Plin offers free, instant 24/7 transfers in soles between participating banks and wallets, by phone number or QR code.[14],[15]

    On WhatsApp: Transaction alerts · Onboarding and account service · Payment reminders with a link

  5. 05

    Fishing and non-traditional exports

    Non-traditional exports from the fishing, chemical, agricultural and metal-mechanical sectors helped lift export volume 6.5% in January to August 2026.[11]

    On WhatsApp: Export order confirmations · Shipment documents · Buyer updates

Timing

When Lima opens, India is closing

Peru keeps one official time nationwide, maintained by INACAL. Set against Indian time, most of the Lima working day falls in the Indian night.

Peru is one of the widest time gaps an Indian team will work across: replies to a Lima promotion arrive overnight in India. Schedule templates for Lima mornings from the Indian evening, and let a chatbot or an evening shift answer the first replies.

Collections need extra care. The Consumer Code's ban on collection visits and calls at night, at weekends and on holidays does not mention messages, but keeping WhatsApp reminders inside the same hours is the cautious choice. Drag the slider to see where a Lima send time lands in India.

India (IST)UTC+5:30
LimaUTC−5
Lima working day, on the IST clockshaded

It arrives at 00:30 in Peru — outside lima working day. Lima is 10 h 30 min behind India today.

Spanish templates, in Peruvian Spanish

Meta has a code for Peruvian Spanish. Quechua and Aymara, official where they predominate, are not on Meta's template list.

Templates for Andean audiences therefore go out in Spanish. Replies inside the 24-hour service window can be in Quechua or any language your agents write, which can matter for public-service or rural campaigns.

Each language version of a template is approved by Meta separately.

Meta template languages relevant to Peru
LanguageMeta codeUse it for
Spanish (Peru)es_PEConsumer and business messaging nationwide
SpanishesIf one template set also serves other Spanish-speaking markets
EnglishenSome exporters, mining and tourism contacts

Prices in ₹ and PEN

What a +51 message costs on InfiQ

Peru has its own line on Meta's rate card. On InfiQ: ₹6.18 per marketing message, ₹2.64 per utility message, ₹2.64 for authentication and ₹2.64 per service reply, before GST. Plans start at ₹999 a month.

Snapshot rates · as of 20 Oct 2026, 00:02 UTC

Lite

₹999 / month≈ PEN 36.23 PEN

₹833 / month, billed yearly≈ PEN 30.21 PEN

Growth

₹2,999 / month≈ PEN 108.75 PEN

₹2,499 / month, billed yearly≈ PEN 90.62 PEN

Enterprise

Custom volume pricing, custom SLA and dedicated infrastructure.

Per message to Peru · Peru

InfiQ per-message rates for Peru in rupees and PEN
Category₹ INRPEN
Marketing₹6.1843PEN 0.224
Utility₹2.6392PEN 0.0957
Authentication₹2.6392PEN 0.0957
Service₹2.6392PEN 0.0957
Per-message rates for all 47 markets, in ₹ and PEN
Per-message rates by market, effective 1 October 2026
MarketMarketingUtilityAuthenticationService
ArgentinaPEN 0.197₹5.4352PEN 0.0829₹2.2874PEN 0.0829₹2.2874PEN 0.0829₹2.2874
BangladeshPEN 0.234₹6.4397PEN 0.0118₹0.3254PEN 0.0118₹0.3254PEN 0.0118₹0.3254
BrazilPEN 0.199₹5.4970PEN 0.0217₹0.5981PEN 0.0217₹0.5981PEN 0.0217₹0.5981
ChilePEN 0.283₹7.8162PEN 0.0638₹1.7585PEN 0.0638₹1.7585PEN 0.0638₹1.7585
ColombiaPEN 0.0399₹1.0993PEN 0.0026₹0.0706PEN 0.0026₹0.0706PEN 0.0026₹0.0706
EgyptPEN 0.205₹5.6629PEN 0.0115₹0.3167PEN 0.0115₹0.3167PEN 0.0115₹0.3167
FrancePEN 0.274₹7.5588PEN 0.0957₹2.6393PEN 0.0957₹2.6393PEN 0.0957₹2.6393
GermanyPEN 0.435₹12.0088PEN 0.175₹4.8386PEN 0.175₹4.8386PEN 0.175₹4.8386
Hong KongPEN 0.234₹6.4397PEN 0.0829₹2.2867PEN 0.0829₹2.2867PEN 0.0829₹2.2867
HungaryPEN 0.274₹7.5596PEN 0.111₹3.0700PEN 0.111₹3.0700PEN 0.111₹3.0700
IndiaPEN 0.0342₹0.9435PEN 0.0070₹0.1941PEN 0.0051₹0.1402PEN 0.0053₹0.1450
IndonesiaPEN 0.131₹3.6133PEN 0.0797₹2.1979PEN 0.0797₹2.1979PEN 0.0797₹2.1979
IraqPEN 0.109₹2.9992PEN 0.0252₹0.6943PEN 0.0252₹0.6943PEN 0.0252₹0.6943
IsraelPEN 0.113₹3.1045PEN 0.0169₹0.4662PEN 0.0169₹0.4662PEN 0.0169₹0.4662
ItalyPEN 0.253₹6.9847PEN 0.0956₹2.6369PEN 0.0956₹2.6369PEN 0.0956₹2.6369
KazakhstanPEN 0.193₹5.3098PEN 0.0574₹1.5824PEN 0.0574₹1.5824PEN 0.0574₹1.5824
KuwaitPEN 0.253₹6.9671PEN 0.140₹3.8671PEN 0.140₹3.8671PEN 0.140₹3.8671
MalaysiaPEN 0.274₹7.5644PEN 0.0447₹1.2314PEN 0.0447₹1.2314PEN 0.0447₹1.2314
MexicoPEN 0.126₹3.4877PEN 0.0271₹0.7471PEN 0.0271₹0.7471PEN 0.0271₹0.7471
MoroccoPEN 0.132₹3.6425PEN 0.0733₹2.0218PEN 0.0733₹2.0218PEN 0.0733₹2.0218
NetherlandsPEN 0.509₹14.0494PEN 0.160₹4.3987PEN 0.160₹4.3987PEN 0.160₹4.3987
NepalPEN 0.234₹6.4397PEN 0.0108₹0.2990PEN 0.0108₹0.2990PEN 0.0108₹0.2990
NigeriaPEN 0.165₹4.5421PEN 0.0214₹0.5898PEN 0.0214₹0.5898PEN 0.0214₹0.5898
OmanPEN 0.109₹2.9992PEN 0.0787₹2.1709PEN 0.0787₹2.1709PEN 0.0787₹2.1709
PakistanPEN 0.151₹4.1620PEN 0.0479₹1.3200PEN 0.0479₹1.3200PEN 0.0479₹1.3200
PeruPEN 0.224₹6.1843PEN 0.0957₹2.6392PEN 0.0957₹2.6392PEN 0.0957₹2.6392
PolandPEN 0.116₹3.2105PEN 0.0388₹1.0702PEN 0.0388₹1.0702PEN 0.0388₹1.0702
QatarPEN 0.109₹2.9992PEN 0.0382₹1.0547PEN 0.0382₹1.0547PEN 0.0382₹1.0547
RomaniaPEN 0.274₹7.5596PEN 0.0922₹2.5436PEN 0.0922₹2.5436PEN 0.0922₹2.5436
RussiaPEN 0.256₹7.0520PEN 0.128₹3.5173PEN 0.128₹3.5173PEN 0.128₹3.5173
Saudi ArabiaPEN 0.183₹5.0537PEN 0.0341₹0.9401PEN 0.0341₹0.9401PEN 0.0341₹0.9401
SingaporePEN 0.234₹6.4397PEN 0.0510₹1.4072PEN 0.0510₹1.4072PEN 0.0510₹1.4072
South AfricaPEN 0.121₹3.3385PEN 0.0303₹0.8369PEN 0.0303₹0.8369PEN 0.0303₹0.8369
SpainPEN 0.225₹6.2161PEN 0.0637₹1.7578PEN 0.0637₹1.7578PEN 0.0637₹1.7578
Sri LankaPEN 0.234₹6.4397PEN 0.0064₹0.1759PEN 0.0064₹0.1759PEN 0.0064₹0.1759
TurkeyPEN 0.0348₹0.9587PEN 0.0029₹0.0792PEN 0.0029₹0.0792PEN 0.0029₹0.0792
UkrainePEN 0.274₹7.5596PEN 0.0948₹2.6138PEN 0.0948₹2.6138PEN 0.0948₹2.6138
United Arab EmiratesPEN 0.183₹5.0537PEN 0.0501₹1.3811PEN 0.0501₹1.3811PEN 0.0501₹1.3811
United KingdomPEN 0.202₹5.5795PEN 0.0702₹1.9346PEN 0.0702₹1.9346PEN 0.0702₹1.9346
North AmericaPEN 0.0797₹2.1976PEN 0.0108₹0.2989PEN 0.0108₹0.2989PEN 0.0108₹0.2989
Rest of AfricaPEN 0.0718₹1.9796PEN 0.0128₹0.3516PEN 0.0128₹0.3516PEN 0.0128₹0.3516
Rest of Asia PacificPEN 0.269₹7.4057PEN 0.0360₹0.9938PEN 0.0360₹0.9938PEN 0.0360₹0.9938
Rest of Central & Eastern EuropePEN 0.274₹7.5596PEN 0.0674₹1.8595PEN 0.0674₹1.8595PEN 0.0674₹1.8595
Rest of Latin AmericaPEN 0.236₹6.5048PEN 0.0360₹0.9934PEN 0.0360₹0.9934PEN 0.0360₹0.9934
Rest of Middle EastPEN 0.125₹3.4490PEN 0.0290₹0.7998PEN 0.0290₹0.7998PEN 0.0290₹0.7998
Rest of Western EuropePEN 0.189₹5.2054PEN 0.0545₹1.5019PEN 0.0545₹1.5019PEN 0.0545₹1.5019
OtherPEN 0.193₹5.3098PEN 0.0245₹0.6769PEN 0.0245₹0.6769PEN 0.0245₹0.6769
Currency converter

PEN 36.23 PEN

Indicative conversion at reference rates (ExchangeRate-API snapshot). InfiQ sets and invoices prices in Indian rupees, excluding GST; your bank’s rate on the day you pay will differ. Rates By Exchange Rate API.

Plan prices are monthly, in rupees, excluding GST; yearly billing is two months free. Messages are charged per delivered message on top of the plan, at the rate for the recipient’s country. Full details: InfiQ pricing. With promotions limited by Ley 32323, budget mainly for utility messages and service replies. Sol amounts are indicative conversions; InfiQ invoices in rupees.

Rates for every Meta market, plus plans and add-ons, are on one page.

See all plans and rates

Two ways in

Two ways to start

InfiQ serves India-based businesses. Indian senders start by opening an inbound channel; a business based in Peru starts with sales.

Your business is in India

  1. 1.

    Open the door for inbound chats

    A WhatsApp button on your Spanish site, a QR code on packaging or a click-to-WhatsApp ad, so Peruvian customers write first.

  2. 2.

    Verify with Meta

    InfiQ guides business verification; once Meta business verification is complete, a number is typically live in about two hours. A 7-day Lite trial needs no card.

  3. 3.

    Approve es_PE templates

    Order, delivery, appointment and payment-reminder templates first.

  4. 4.

    Ask, record, honour

    Ask for promotional consent inside the chat, record it, and act on opt-outs at once; the Reglamento allows no more than 10 days.

Your business is in Peru

  1. 1.

    Talk to sales

    InfiQ bills in Indian rupees and supports teams in English and Hindi on India time. Availability for a business based in Peru goes through sales.

  2. 2.

    Review the data terms

    Customer data is processed in India. Read the data processing agreement and the sub-processor list before you decide.

On InfiQ

What a consent-first programme runs on

The InfiQ pieces that matter when every promotion depends on a recorded conversation, with the status of each.

  • Consent records and opt-out enforcement

    Each contact's opt-in source and time are recorded, STOP replies are enforced at platform level (even against later imports), and the audit trail exports.

    Ley 32323 makes the consent record your defence. Opt-in source and time are kept per contact, STOP is enforced at platform level, and the audit trail exports.

  • InfiQ Flows chatbot builder

    A no-code builder for automated conversations (27 blocks, versioned publishing with rollback), priced per flow; the Growth plan includes one.

    A no-code chatbot can answer the first message a Peruvian customer sends, in Spanish, while India sleeps, and hand over to an agent when your team is online.

  • Shared team inbox

    One WhatsApp number answered by a team: 10 users on Lite and 25 on Growth, agent and manager roles, transfers, private notes, labels and canned replies.

    Agents covering customers in Lima, Arequipa and Trujillo share one number, with roles, transfers and notes.

  • Template manager and library

    Draft, submit and track WhatsApp message templates for Meta's approval, starting from a library of 1,000+ ready templates in 27 categories.

    Spanish (Peru) templates drafted from the library and tracked through Meta's approval.

  • Broadcast campaigns

    Send approved template campaigns to up to 2,00,000 contacts per broadcast, with segments, scheduling and delivery analytics.

    Utility campaigns can be scheduled, so a team in India can queue reminders for Lima's daytime.

  • Customer data hosted in India

    InfiQ processes customer data in data centres located in India; website telemetry vendors are listed separately in the subprocessor list.

    Customer data is processed in India; your own transfer assessment starts from that.

City guides in Peru

Questions businesses ask about WhatsApp in Peru

  1. Q1

    After Ley 32323, can we send promotional WhatsApp messages in Peru at all?

    Yes, but only to consumers who contacted you on their own initiative and gave free, prior, informed, express and unequivocal consent. Article 58.1(e) of the Consumer Code bans other promotional calls, SMS and mass electronic messages, and a breach is a very serious infraction. The text does not name WhatsApp, but its wording is broad.

  2. Q2

    Does the Reglamento's first-contact rule let us ask prospects for consent on WhatsApp?

    Do not rely on it for that. Article 26 of D.S. 016-2024-JUS allows a single first contact to request consent, but the Consumer Code, as amended by Ley 32323, is stricter for promotional messages to consumers. Treat the first-contact rule as a data-protection provision, not as permission for WhatsApp prospecting.

  3. Q3

    How should we capture opt-ins from click-to-WhatsApp ads, web forms and in-store QR codes?

    Let each entry point open a chat the customer sends, then ask for promotional consent in that conversation in plain Spanish, with the choice clearly optional. InfiQ's consent records store the opt-in source and time for each contact and enforce STOP; keep the exact wording with your campaign files.

  4. Q4

    How fast must an opt-out be honoured under the new Reglamento?

    Within 10 days at most. Article 26.5 lets people refuse, revoke or object to marketing at any time through a simple, free channel, and opting out must be no harder than opting in. On InfiQ, STOP replies are enforced at platform level, even against later imports.

  5. Q5

    Must our WhatsApp contact database be registered with the ANPD?

    Very likely. Personal data banks must be registered in the National Register of Personal Data Protection, which the ANPD runs, and a WhatsApp contact list is likely to count as one. Larger companies may also need a data protection officer, a duty phasing in by company size over four years from November 2024.

  6. Q6

    Can we send Yape or Plin payment requests in a WhatsApp chat?

    Not as an in-chat payment: InfiQ does not offer in-chat payments. You can send a payment link from your payment provider in a template or a reply, and the customer pays in their own app. Yape says it has more than 19 million users, and Plin transfers by phone number or QR code.

  7. Q7

    At what hours can collection reminders go out on WhatsApp in Peru?

    The Consumer Code bars collection visits and calls between 20:00 and 07:00 and on Saturdays, Sundays and holidays. The text refers to visits and calls, not messages, but sending WhatsApp reminders on weekdays between 07:00 and 20:00 Lima time is the cautious choice, and broadcasts can be scheduled to fit.

  8. Q8

    What does a WhatsApp message to a +51 number cost compared with India?

    On InfiQ a marketing message to Peru is ₹6.18, utility ₹2.64, authentication ₹2.64 and a service reply ₹2.64, before GST; a marketing message to an Indian number is ₹0.94. Service replies have been charged per message since 1 October 2026.

  9. Q9

    Can a company registered in Lima sign up with InfiQ directly?

    Through sales. InfiQ serves India-based businesses: it bills in rupees, processes customer data in India and supports teams in English and Hindi on India time. Availability for a business based in Peru goes through sales, who can also explain the data terms.

Sources

Facts on this page were checked against these sources on the dates shown. InfiQ's rates come from its published rate card. Page updated 2026-10-20.

  1. [1]Digital News Report 2026, Peru page · Reuters Institute for the Study of Journalism · read 2026-10-20
  2. [2]Ley N.º 29571, Código de Protección y Defensa del Consumidor (updated text) · INDECOPI / gob.pe · read 2026-10-20
  3. [3]Decreto Supremo N.º 016-2024-JUS, Reglamento de la Ley N.º 29733 (30 November 2024) · Autoridad Nacional de Protección de Datos Personales (ANPD) · read 2026-10-20
  4. [4]Ley N.º 29733, Ley de Protección de Datos Personales · Autoridad Nacional de Protección de Datos Personales (ANPD) · read 2026-10-20
  5. [5]Resolución Directoral N.° 100-2025-JUS-DGTAIPD (DPO directive) · Autoridad Nacional de Protección de Datos Personales (ANPD) · read 2026-10-20
  6. [6]ANPD (institution page) · Autoridad Nacional de Protección de Datos Personales (ANPD) · read 2026-10-20
  7. [7]Indecopi confirma sanción a banco por realizar llamada publicitaria sin consentimiento (24 June 2026) · INDECOPI · read 2026-10-20
  8. [8]Censos Nacionales 2025 (results) · INEI · read 2026-10-20
  9. [9]Censos Nacionales 2025: Lima Metropolitana continúa siendo la provincia más poblada (10 July 2026) · INEI · read 2026-10-20
  10. [10]Producción nacional presentó un crecimiento de 3,23% en agosto 2026 (15 October 2026) · INEI · read 2026-10-20
  11. [11]Volumen total exportado subió 17,7% en agosto de 2026 (13 October 2026) · INEI · read 2026-10-20
  12. [12]World Development Indicators: GDP (current US$), 2023-2025 · World Bank · read 2026-10-20
  13. [13]World Development Indicators: agriculture and services, value added (% of GDP) · World Bank · read 2026-10-20
  14. [14]Yape (company website) · Yape · read 2026-10-20
  15. [15]Plin (company website) · Plin · read 2026-10-20
  16. [16]Constitución Política del Perú 1993, Artículo 48 · gob.pe · read 2026-10-20
  17. [17]Hora Oficial del Perú · INACAL · read 2026-10-20
  18. [18]WhatsApp Business Messaging Policy (updated 23 September 2026) · WhatsApp (Meta) · read 2026-10-20

Let Peruvian customers write first

Start a 7-day Lite trial, no card needed, and open an inbound WhatsApp channel in Spanish. Based in Peru? Talk to sales about availability.