Aberdeen's day, seen from India
Aberdeen keeps UK time: five and a half hours behind India in winter and four and a half in summer. A buyer's office that opens at 08:30 is opening at 14:00 IST from late October, and its 17:30 close is 23:00 IST. Templates triggered by your ERP can go whenever a status changes; it is the replies that need someone on shift.
The 24-hour window is what makes that gap workable. A question a contractor sends at 16:00 can be answered from India the next morning, before Aberdeen has woken, without a template. Write templates in English (UK), en_GB, for Aberdeen contacts, and in English (India) or Hindi for applicants and travellers in India.